Tech Materials Planning Manager II – OTIF & AI Forecasting

The OpsTech Solutions - Supply Chain (OTS-SC) team plays a critical role in supporting Amazon's Worldwide (WW) Stores business by overseeing planning, purchasing, procuring, provisioning, assembling, shipping, deploying, and managing IT equipment. This team is responsible for facilitating new site launches, retrofits, expansions, relocations, colocations, decommissions, customer programs, and lifecycle programs. Within this dynamic environment, the Supply Chain Manager will play a crucial role in executing integrated planning activities across demand planning, supply planning, and production scheduling.

The role requires hands-on ownership of planning processes to ensure equipment is available and deployed on time, in full (OTIF), and in alignment with evolving business needs. The ideal candidate brings a strong mix of supply chain expertise, data fluency, and technical acumen, including leveraging AI/ML models to enhance forecast accuracy and optimise planning decisions while driving process automation and systems integration at scale.

Key responsibilities include:

• Own and execute end-to-end supply chain planning across demand forecasting, supply planning, and production scheduling to ensure on-time, in-full (OTIF) delivery of IT hardware and infrastructure.
• Translate demand signals and business requirements into executable supply and production plans, collaborating closely with procurement, capital planning, and deployment teams.
• Develop and maintain data-driven forecasting models that integrate historical trends, project inputs, and operational constraints.
• Identify and mitigate planning risks including demand variability, supplier lead times, and production capacity limitations through proactive scenario planning and cross-functional alignment.
• Lead the development and enhancement of internal planning tools and applications that improve forecast accuracy, material visibility, inventory management, and automation of planning processes.
• Act as the functional owner and product lead for key supply chain systems—gathering requirements, defining roadmaps, and ensuring tools meet the evolving needs of users and stakeholders.
• Collaborate with technical teams (data engineering, software developers, BI/analytics) to build scalable solutions that integrate ERP, supply chain, and procurement systems.
• Drive the development and deployment of planning tools and dashboards using platforms such as Redshift, PowerBI, Quicksight, or Tableau to enable real-time visibility and decision-making.
• Leverage AI/ML models to enhance demand forecasting, anomaly detection, and exception-based planning to reduce manual workload and improve decision-making.
• Conduct user testing, implement feedback loops, and continuously iterate on tools and features to drive adoption and maximise impact across planning workflows.
• Partner with cross-functional stakeholders (Product, Operations, Finance, Engineering) to align tool development and planning strategies with broader business objectives.
• Monitor key planning and system adoption KPIs (forecast accuracy, fill rate, inventory turns, tool usage) and report findings in regular business reviews.

The Tech Materials Planning team is a strategic enabler of Amazon's global operations. We manage the end-to-end lifecycle of IT infrastructure—from planning and procurement to configuration and deployment—ensuring that the right equipment gets to the right place, at the right time. Our team supports a wide range of initiatives, including new site launches, retrofits, data centre expansions, relocations, and lifecycle management programs. We operate at the intersection of supply chain, technology, and operations—delivering scalable solutions to support the rapid growth and evolving needs of the business.

Basic Qualifications include:

• Knowledge of SQL at an intermediate level, including: compile queries, subqueries, aggregation/grouping, data modification, etc.
• 2+ years of defining and implementing process improvement initiatives using data and metrics experience.
• 3+ years of supply chain experience.
• Experience defining program requirements and using data and metrics to determine improvements.
• Bachelor's degree in supply chain management, operations, engineering, analytics or related field.
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Preferred Qualifications include:

• 3+ years of driving end-to-end delivery, and communicating results to senior leadership experience.
• 3+ years of driving process improvements experience.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organisation.
• Experience implementing repeatable processes and driving automation or standardisation.
• Master's degree in supply chain management, operations, engineering, analytics or related field.