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- Tasks: Maintain system reliability and troubleshoot technical issues in a dynamic data centre environment.
- Company: Join Amazon, a leader in cloud infrastructure with a diverse and inclusive culture.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth.
- Why this job: Be part of a team that keeps the cloud running and solves real-world challenges.
- Qualifications: Experience in networking and Linux systems; ability to lift equipment up to 40 pounds.
- Other info: Mentorship opportunities and a chance to work on impactful projects.
The predicted salary is between 30000 - 42000 £ per year.
A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. 24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.
Key job responsibilities
- Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
- Escalation point and technical troubleshooter for all Systems and problems
- Deep diving into Linux server issues
- XEN service virtualization troubleshooting
- Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data Center power & cooling events
- Meet 24x7 On-Call requirements and response during shift rotations
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data Center point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensure correct rotation of parts & spares
- Help define metrics to increase our customer uptime
- Enforcing Amazon's Security Best Practices
- Interact with third party vendors & contractors
- Contribute ideas to improve operational efficiency
Project Management
- Participate in and deliver on a number of high impact small to mid-scale projects
- Participate in team meetings for metric analysis and project status updates
- Help build the world’s largest Cloud infrastructure
Mentoring
- Share knowledge and help educate less technical staff on the best practices related to all service owner issues
Basic Qualifications
- Experience in computer networking
- Experience working with Linux operating systems
- Can lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair
Preferred Qualifications
- Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
Data Centre Technician, Operations, IT, & Support Engineering in Swindon employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Technician, Operations, IT, & Support Engineering in Swindon
✨Tip Number 1
Network like a pro! Attend industry meetups or online forums related to data centres and IT support. You never know who might be looking for someone just like you!
✨Tip Number 2
Get hands-on experience! If you can, volunteer or take on internships that allow you to work with Linux systems or in data centre environments. It’s a great way to beef up your skills and make connections.
✨Tip Number 3
Prepare for interviews by brushing up on common troubleshooting scenarios. Be ready to showcase your problem-solving skills, especially with Linux server issues and hardware troubleshooting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Data Centre Technician, Operations, IT, & Support Engineering in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Centre Technician role. Highlight your experience with Linux systems, troubleshooting skills, and any relevant projects you've worked on. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at AWS and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Give examples of how you've tackled technical issues in the past, especially in high-pressure situations. We love candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Amazon
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Linux operating systems and computer networking. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you not only understand the theory but also have practical experience.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to walk through your thought process when tackling technical issues. Use examples from your past experiences where you had to deep dive into a problem, especially with server or network outages. Highlight your ability to escalate issues appropriately when necessary.
✨Show Your Team Spirit
Since collaboration is key in this role, share examples of how you've worked effectively within a team. Discuss any mentoring experiences you’ve had, especially if you’ve helped junior staff understand complex technical concepts. This will demonstrate your ability to contribute to a diverse team environment.
✨Be Ready for Shift Work
Understand the demands of 24/7 shift coverage and be prepared to discuss your flexibility regarding working hours. If you have experience managing work through a ticketing system, mention it! This shows you can handle the pressure and prioritise tasks efficiently.
