Veeqo, Amazon's multi-channel shipping and inventory platform, Swansea team, seeks a Technical Writer to own the documentation lifecycle for a product-led support function. You will craft help guides, SOPs and in-app content to support an AI bot and improve customer self-service.
You’ll collaborate with product, engineering and support teams to ensure accurate, customer-centric content across touchpoints and help optimise ticket deflection and resolution metrics.
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AI-Driven Technical Writer for Customer Support Docs in Swansea employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
