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- Tasks: Join our dynamic team to troubleshoot and fix software issues for a massive community of readers.
- Company: Goodreads, part of Amazon, is the largest site for book recommendations with over 120 million members.
- Benefits: Enjoy flexible work options, a collaborative culture, and opportunities for personal growth.
- Why this job: Make a direct impact on users while working with cutting-edge technologies in a supportive environment.
- Qualifications: 2+ years in software development or 3+ years in technical support; scripting experience required.
- Other info: Inclusive culture with accommodations available for applicants with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
With over 120 million members, Goodreads is the world’s largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love. Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation Engine.
Come join us and be a part of Amazon family here at Goodreads. At Goodreads, you will be part of a Goodreads Support Engineering team which provides tier-2 and tier-3 production support.
You will be on a dynamic team that works on a broad range of technologies which impact the back-end infrastructure and operational capabilities of large-scale Goodreads community. As a Support Engineer, you’ll also be working in conjunction with development team on production operations to deploy these new products and manage our infrastructure, associated processes and systems.
The Support Engineer is responsible to solving critical problems for large suite of software applications and services. Your solutions will affect our customers directly! High Impact production issues often require coordination between multiple Development, Product and Support teams, so you get to experience a breadth of impact with various groups. It’ll definitely help for you to be detail-oriented and a skilled problem solver, because you’ll also be helping us to streamline our processes—and automating them where applicable.
Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automations and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Some of the key job functions
– Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
– Work on operations and maintenance driven coding projects, primarily in Java , Python, iOS, Ruby or shell scripts, web technologies projects.
– Software deployment support in staging and production environments
– Develop tools to aid operations and maintenance
– System and Support status reporting
– Ownership of one or more Digital products or components
– Customer notification and workflow coordination and follow-up to maintain service level agreements
– Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
BASIC QUALIFICATIONS
– 2+ years of software development, or 3+ years of technical support experience
– Experience scripting in modern program languages
– Experience troubleshooting and debugging technical systems
– Hands on Springboot and Microservices.
– Experience on Cloud technology and tools preferably AWS
PREFERRED QUALIFICATIONS
– Experience troubleshooting & maintaining hardware & software RAID
– Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted: May 21, 2025 (Updated about 2 hours ago)
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Support Engineer III employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer III
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, especially Java, Ruby on Rails, and AWS. Having hands-on experience or projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of Goodreads or Amazon. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and the specific challenges faced by the Support Engineering team.
✨Tip Number 3
Prepare for technical interviews by practising troubleshooting scenarios related to software issues. Being able to demonstrate your problem-solving skills in real-time will be crucial during the interview process.
✨Tip Number 4
Showcase your ability to work collaboratively by highlighting any past experiences where you coordinated with multiple teams. This role requires effective communication and teamwork, so examples of successful collaboration will be beneficial.
We think you need these skills to ace Support Engineer III
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Support Engineer III position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Technical Skills: Make sure to emphasise your technical skills, especially in Java, Python, Ruby, and any experience with cloud technologies like AWS. Provide specific examples of how you've used these skills in previous roles.
Showcase Problem-Solving Abilities: Include examples of how you've successfully diagnosed and resolved technical issues in past positions. This will demonstrate your ability to handle the critical problems mentioned in the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also expresses your passion for the role and the company. Mention why you want to work at Goodreads and how you can contribute to their mission.
How to prepare for a job interview at Amazon
✨Know Your Tech Stack
Familiarise yourself with the technologies mentioned in the job description, especially Java, Ruby on Rails, and cloud technologies like AWS. Be prepared to discuss your experience with these tools and how you've used them in past roles.
✨Demonstrate Problem-Solving Skills
As a Support Engineer, you'll need to showcase your troubleshooting abilities. Prepare examples of past technical challenges you've faced, how you diagnosed the issues, and the solutions you implemented. This will highlight your analytical skills.
✨Understand the Company Culture
Goodreads is part of the Amazon family, so it's important to understand their inclusive culture. Research their values and be ready to discuss how you align with them. Showing that you fit into their culture can set you apart from other candidates.
✨Prepare for Team Collaboration Questions
Since the role involves coordination with multiple teams, be ready to discuss your experience working in collaborative environments. Think of examples where you successfully worked with development or product teams to resolve issues or improve processes.
