Sr. Technical Program Manager (TPM), Prime Air Europe

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and most importantly safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come.

As a Senior Technical Program Manager (TPM) in Prime Air Europe, you'll own the end-to-end lifecycle of complex, cross-functional programs that underpin Prime Air's mission to deliver safely and at scale. This role sits at the intersection of technical delivery and strategic program leadership, serving as the critical bridge between engineering teams and business stakeholders while driving operational excellence across Prime Air's European operations.

You will work back from customer opportunity in Europe to durable, scalable solutions, and deliver them through the Infrastructure Expansion and Deployment teams, the engineering.

• Own the full lifecycle of technical programs spanning drone delivery systems, ground infrastructure systems and the customer experience built on top of them, ensuring on-time, on-budget delivery at the highest safety and quality standards.
• Identify where the European customer experience limits adoption or leaves opportunity unrealised, quantify what it is worth, write the requirements, and define success in measurable customer terms before any build starts.
• Insist on solutions that are durable and reusable, so that what one country needs is built once in a way the next country inherits, rather than accumulating per-country workarounds.
• Lead technical risk assessment frameworks, proactively identifying risks, developing mitigation strategies, and driving resolution across cross-functional engineering teams to keep programs on track.
• Drive cross-functional integration of European and US technical infrastructure, coordinating with engineering teams on system architecture decisions and technical dependencies, and evaluating the system-level designs that come back.
• Establish and maintain standardized technical processes, tooling, and operational frameworks that drive efficiency and scalability across European programs.
• Develop and maintain executive-level technical dashboards (e.g., QuickSight), creating standardized metrics and review processes that enable data-driven decision making across global operations.
• Drive alignment on priorities and program execution, translating complex technical information into clear, actionable insights.
• Champion continuous improvement and innovation initiatives while ensuring teams maintain the highest safety and security standards.
• Ensure that the technical infrastructure, the systems and the customer experience are ready for each new site launch in the UK and the EU, and that operations can run what you deliver without you.

Basic qualifications:

• Experience in technical program management working directly with software engineering teams.
• Experience managing cross-functional programs and release schedules.
• Experience building and evaluating system-level technical design.
• Experience developing and executing/delivering product and technical roadmaps.
• Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules.
• Experience owning/driving roadmap strategy and definition.
• Experience working directly with engineering teams.
• Experience in system design.

Preferred qualifications:

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management.
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.
• Experience in aviation infrastructure, drone systems, logistics infrastructure, or complex technical operations.
• Experience working backward from a customer problem to a technical solution, including quantifying the opportunity and defining success in customer terms.
• Experience working with infrastructure, construction or site deployment teams, and placing technical requirements into a design before sign-off.
• Track record of cross-functional technical stakeholder management across multiple geographies.
• Master's degree in engineering, computer science, or MBA.
• PMP certification or equivalent.
• Fluency in a second European language in addition to English.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.