Sr. Global Services Delivery Manager (GSDM) - Large Migration and Project Specialist, Enterpris[...]
Sr. Global Services Delivery Manager (GSDM) - Large Migration and Project Specialist, Enterpris[...]

Sr. Global Services Delivery Manager (GSDM) - Large Migration and Project Specialist, Enterpris[...]

London Full-Time 43200 - 72000 £ / year (est.) Home office (partial)
A

At a Glance

  • Tasks: Lead AWS teams in large-scale migrations and complex projects, ensuring seamless delivery.
  • Company: Join Amazon Web Services, a leader in cloud technology and innovation.
  • Benefits: Enjoy flexible work options, competitive pay, and a vibrant company culture.
  • Why this job: Be part of a dynamic team driving customer success and innovation in cloud services.
  • Qualifications: 5+ years in cloud migrations or managed services; strong communication and project management skills required.
  • Other info: Diversity and inclusion are core values at Amazon; we welcome applicants from all backgrounds.

The predicted salary is between 43200 - 72000 £ per year.

DESCRIPTION

As a Senior Global Services Delivery Manager at Amazon Web Services (AWS), you will play a crucial role in orchestrating seamless delivery of AWS Global Services offerings during large-scale migrations and complex projects. In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will act as the primary coordinator for the Global Services Organization, from contract signing through the launch phase, and typically 3 months post-go-live; your role is to ensure cohesive delivery across multiple teams from Professional Services, Amazon Managed Services (AMS), and Enterprise Support, with a particular focus on AMS integration and comprehensive reporting.

You will achieve this by interfacing with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.

This role requires a highly motivated individual who can thrive in a fast-paced, dynamic environment and is passionate about delivering exceptional customer experiences while driving innovation and operational excellence across diverse teams with differing priorities. The GSDM must be able to adapt quickly to changing project needs and customer expectations, particularly in the context of large-scale migrations and complex AWS deployments involving managed services.

The Global Services Delivery Manager Mission is \”To make sure every workload migrating to AWS will operate securely, efficiently and resiliently, by leveraging the collective experience across Global Services to deliver a unified and consistent customer experience.\”

At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will also proactively help solve the customer\’s challenges through new ideas, tools and mechanisms. Successful candidates will have a strong delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team\’s decisions, provide insight, and help drive secure and robust solutions.

Key job responsibilities

  1. Lead the coordination of AWS Global Services teams during large-scale migrations and complex projects, typically involving multiple service offerings such as Professional Services (ProServe), AWS Managed Services (AMS), and Enterprise Support.
  2. Serve as the primary point of contact for customers expecting a traditional managed service provider experience, ensuring clear communication and comprehensive reporting throughout the project lifecycle.
  3. Develop and implement robust reporting mechanisms that align with customer expectations, including detailed SLA reporting, performance metrics, and progress updates on migration or project milestones.
  4. Coordinate the implementation of bespoke solutions and non-standard service terms, working closely with Global Services commercial teams to ensure feasible scope and capabilities.
  5. Oversee the seamless transition from project implementation to service transition phase, ensuring that all AWS teams are aligned on operational responsibilities and customer expectations.
  6. Collaborate with Account Managers, Solutions Architects, Customer Solutions Managers, and Technical Account Managers to align on project priorities and execution plans, ensuring a unified AWS approach.
  7. Lead RFP responses from a technical perspective on behalf of AWS Support.
  8. Identify potential risks and improvement opportunities throughout the project lifecycle, driving initiatives to closure by leveraging the full range of AWS Global Services capabilities.
  9. Oversee the development and execution of comprehensive governance frameworks specific to large migrations and complex projects, including clear roles and responsibilities, standardized communication protocols, and cross-functional alignment.
  10. Manage customer expectations and engagement with C Level and act as an escalation point for critical issues, ensuring timely resolution and maintaining high customer satisfaction throughout the engagement.

About the team

The team you\’ll be working with is a powerhouse of experienced, strategic thinkers dedicated to guiding the cloud journeys of the region\’s largest and most complex customers. You\’ll sit within the Enterprise Support organization, a proactive team of cloud operational architects working directly with our largest customers with a well-known passion for driving customer success. The extended team includes sales/solution architecture, professional services, AMS, and service teams. This cross-functional account team brings a wealth of transformation expertise, technical acumen, and customer-centric mindsets to the table. They operate as trusted advisors, seamlessly orchestrating collaboration across AWS sales, support, architecture, and professional services to deliver tailored solutions.

BASIC QUALIFICATIONS

  1. 5+ years in managing large-scale cloud migrations, complex IT projects, or managed services delivery.
  2. Background in Service Delivery / Operations / Managed services in the Cloud.
  3. Excellent communication and interpersonal skills, with the ability to influence and coordinate across multiple teams and stakeholders.
  4. Track record of successful delivery in complex, multi-stakeholder environments involving bespoke solutions and non-standard service terms.
  5. Strong project management skills, including experience with agile methodologies and project management tools (e.g., Asana).
  6. Familiarity with SLA management and reporting in a managed services context.

PREFERRED QUALIFICATIONS

  1. AWS certifications (e.g., AWS Certified Solutions Architect – Associate; AWS Certified DevOps Engineer – Associate).
  2. Understanding of AWS services, architectures, and best practices, particularly in relation to AWS Managed Services.
  3. Knowledge of regulatory requirements and compliance standards in relevant industries (e.g., Financial Services, Healthcare).
  4. Experience in transitioning projects from implementation to operational phases in a managed services environment.
  5. PMP certification, SCRUM/Agile, or SAFe certification is not required but beneficial.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you\’re applying in isn\’t listed, please contact your Recruiting Partner.

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Sr. Global Services Delivery Manager (GSDM) - Large Migration and Project Specialist, Enterpris[...] employer: Amazon

At Amazon Web Services (AWS), we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Global Services Delivery Manager, you will have the opportunity to lead large-scale migrations and complex projects while working alongside a talented team dedicated to customer success. With a strong focus on employee growth, AWS provides numerous professional development opportunities and encourages a diverse and inclusive environment where every voice is valued.
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Contact Detail:

Amazon Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Sr. Global Services Delivery Manager (GSDM) - Large Migration and Project Specialist, Enterpris[...]

✨Tip Number 1

Familiarise yourself with AWS services and architectures, especially those related to managed services. Understanding the technical aspects will not only help you in discussions but also demonstrate your commitment to the role.

✨Tip Number 2

Network with current or former AWS employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.

✨Tip Number 3

Prepare to discuss your experience with large-scale migrations and complex IT projects in detail. Be ready to share specific examples of how you've successfully managed multi-stakeholder environments and delivered bespoke solutions.

✨Tip Number 4

Showcase your project management skills by being well-versed in agile methodologies. Familiarity with tools like Asana can set you apart, so consider brushing up on these before your interview.

We think you need these skills to ace Sr. Global Services Delivery Manager (GSDM) - Large Migration and Project Specialist, Enterpris[...]

Cloud Migration Management
Service Delivery Operations
Project Management
Agile Methodologies
Stakeholder Engagement
Interpersonal Communication
Risk Management
Governance Framework Development
SLA Management and Reporting
Cross-Functional Collaboration
Technical Acumen in AWS Services
Customer Relationship Management
Problem-Solving Skills
Negotiation Skills
Change Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in managing large-scale cloud migrations and complex IT projects. Use specific examples that demonstrate your ability to coordinate across multiple teams and deliver successful outcomes.

Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences and your understanding of AWS services. Mention how your background aligns with the role's requirements and how you can contribute to the team's success.

Highlight Communication Skills: Since the role requires excellent communication and interpersonal skills, provide examples in your application that showcase your ability to influence stakeholders and manage expectations effectively.

Showcase Project Management Experience: Detail your project management experience, particularly with agile methodologies and tools like Asana. Highlight any relevant certifications, such as PMP or AWS certifications, to strengthen your application.

How to prepare for a job interview at Amazon

✨Showcase Your Project Management Skills

Be prepared to discuss your experience with managing large-scale cloud migrations and complex IT projects. Highlight specific examples where you successfully coordinated multiple teams and stakeholders, demonstrating your ability to deliver results in a fast-paced environment.

✨Communicate Clearly and Effectively

As a Senior Global Services Delivery Manager, communication is key. Practice articulating your thoughts clearly, especially when discussing technical concepts. Be ready to explain how you would ensure clear communication and comprehensive reporting throughout the project lifecycle.

✨Demonstrate Your Problem-Solving Abilities

Prepare to share instances where you've identified potential risks or improvement opportunities during a project. Discuss how you drove initiatives to closure by leveraging the capabilities of various teams, showcasing your proactive approach to problem-solving.

✨Familiarise Yourself with AWS Services

Make sure you have a solid understanding of AWS services, architectures, and best practices, particularly in relation to AWS Managed Services. Being knowledgeable about these areas will help you answer questions confidently and demonstrate your expertise during the interview.

Sr. Global Services Delivery Manager (GSDM) - Large Migration and Project Specialist, Enterpris[...]
Amazon
A
  • Sr. Global Services Delivery Manager (GSDM) - Large Migration and Project Specialist, Enterpris[...]

    London
    Full-Time
    43200 - 72000 £ / year (est.)

    Application deadline: 2027-07-28

  • A

    Amazon

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