Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of Delivery Consultants to drive innovative IT solutions for AWS customers.
- Company: Join Amazon Web Services, the leading cloud platform trusted by startups and Global 500 companies.
- Benefits: Enjoy flexible work-life balance, mentorship opportunities, and a culture of inclusion.
- Why this job: Be part of a diverse team that values curiosity and continuous learning while making a real impact.
- Qualifications: 8+ years in IT/Management Consulting with leadership experience; tech degree preferred.
- Other info: Diverse experiences are encouraged; apply even if you don't meet all qualifications.
The predicted salary is between 43200 - 72000 £ per year.
Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Amazon Connect Center of Excellence Team (ACCOE) at Amazon Web Services (AWS). In this role, you\’ll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You\’ll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. Youu2019ll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. Youu2019ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWu2019s.
Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:
Building and managing a high-performing team of Delivery Consultants
Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
Driving business development initiatives and exceed customer satisfaction targets.
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture – Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth – Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance – We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud.
Basic Qualifications
8+ years of experience in IT and/or Management Consulting, with at least 3+ years in a people leadership role.
Experience managing IT transformation projects
Bachelor\’s degree in Computer Science, Engineering, related field, or equivalent experience
Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts
Experience with design of modern, scalable delivery models for technology consulting services
Preferred Qualifications
Advanced technology degree or AWS Professional level certifications (e.g. Solutions Architect Professional, DevOps Engineer Professional) preferred
Strong project management and resource management capabilities and financial acumen with P&L management experience
Ability to navigate complex stakeholder relationships and drive change
Sales and negotiation skills for opportunity capture and proposal development
Contact Center Industry experience with visible IT Industry thought leadership on relevant topics related to enterprise contact centers and infrastructure
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Sr. Delivery Practice Manager ,Amazon Connect Center of Excellence employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Delivery Practice Manager ,Amazon Connect Center of Excellence
✨Tip Number 1
Familiarise yourself with AWS services and solutions, especially those related to contact centres. Understanding the technical aspects will help you engage effectively with both customers and your team.
✨Tip Number 2
Network with current or former AWS employees, particularly those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing IT transformation projects. Be ready to share specific examples of how you've led teams to achieve customer satisfaction and business outcomes.
✨Tip Number 4
Showcase your leadership skills by discussing how you've developed high-performing teams in the past. Highlight any tailored development plans you've implemented to optimise team performance.
We think you need these skills to ace Sr. Delivery Practice Manager ,Amazon Connect Center of Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT and Management Consulting, especially any leadership roles. Emphasise your experience with IT transformation projects and your ability to manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and how your background aligns with the responsibilities of a Delivery Practice Manager. Mention specific examples of how you've successfully led teams and delivered customer engagements.
Highlight Relevant Skills: Clearly outline your project management skills, financial acumen, and experience with P&L management. If you have advanced technology degrees or AWS certifications, make sure to include these as they are preferred qualifications.
Prepare for C-Level Engagement: Since the role involves presenting to C-level executives, prepare examples of past experiences where you've successfully communicated complex technical concepts to non-technical stakeholders. This will demonstrate your ability to bridge the gap between technical and business needs.
How to prepare for a job interview at Amazon
✨Showcase Your Leadership Experience
As a Delivery Practice Manager, you'll be expected to lead teams effectively. Be prepared to discuss your previous leadership roles, focusing on how you managed teams, drove performance, and achieved results. Use specific examples that highlight your ability to inspire and develop talent.
✨Understand AWS Services Deeply
Familiarise yourself with the AWS services relevant to the role, especially those related to contact centres and IT transformation. Demonstrating a solid understanding of these services will show your potential employer that you can provide valuable insights and solutions to clients.
✨Prepare for C-Level Conversations
Since you'll be engaging with C-level executives, practice articulating complex technical concepts in a way that highlights business value. Prepare scenarios where you've successfully communicated with senior stakeholders, showcasing your ability to influence and drive decisions.
✨Demonstrate Business Development Acumen
The role involves driving business development initiatives, so be ready to discuss your experience in capturing opportunities and developing proposals. Highlight any successful projects where you exceeded customer satisfaction targets and how you approached proposal development.
