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- Tasks: Guide major UK&I customers on their cloud journey and ensure seamless AWS team collaboration.
- Company: Join Amazon Web Services, a leader in cloud technology and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers transform their businesses with cutting-edge cloud solutions.
- Qualifications: Experience in leading technical projects and engaging with customers at all levels.
- Other info: Be part of a dynamic team passionate about driving customer success and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As an AWS Sr. Customer Solutions Manager, you will be responsible for helping to guide the largest and most complex AWS UK&I customers along their multi-year journey to the cloud. In this new, highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In the role, you will be a critical partner to our UK&I customers, leveraging your delivery experience with large scale transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.
At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, but you will also proactively help solve the customer's challenges through new ideas, tools and mechanisms, including providing guidance on their GenAI strategy.
Successful candidates will have a strong delivery and change management background, be detail-oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers' successful adoption of AWS.
Do you look around corners for ways to engage and service customers? Are you passionate about using technology, including generative AI, to solve business problems that have big customer impact? Come build the future with us.
Key job responsibilities- Guiding large/complex UK&I customers through their cloud adoption journey
- Ensuring cross-functional AWS team collaboration to deliver customer outcomes
- Serving as a trusted partner, leveraging transformation expertise to shepherd customers
- Driving customer education, governance, and workload migration planning
- Proactively solving customer challenges with new ideas, tools, and GenAI guidance
- Evangelizing AWS services and delivering great customer experiences
- Contributing to the day-to-day management of successful AWS adoption
As an AWS Customer Solutions Manager, your daily life involves being a strategic partner to some of the largest and most complex UK&I customers. You spend your time interfacing with customer and AWS leadership, driving collaboration across sales, support, architecture, and professional services teams. You're responsible for translating the customer's strategic objectives into executable actions, overseeing critical workload migrations, educational programs, and go-live events. A large portion of your day is spent understanding the customer's evolving needs, proactively developing new ideas and solutions, including guidance on their GenAI strategy, and ensuring a great customer experience as they navigate their AWS cloud journey. You're a problem-solver, communicator, and trusted advisor to your customers.
About the teamThe AWS UK&I Customer Solutions Manager team is a powerhouse of experienced, strategic thinkers dedicated to guiding the cloud journeys of the region's largest and most complex customers. This diverse, cross-functional group brings a wealth of transformation expertise, technical acumen, and customer-centric mindsets to the table. They operate as trusted advisors, seamlessly orchestrating collaboration across AWS sales, support, architecture, and professional services to deliver tailored solutions. Unafraid to challenge the status quo, they continuously ideate new ways to solve customer problems, including innovative approaches to generative AI. This team's passion for driving customer success is palpable, as they work tirelessly to evangelize AWS capabilities and inspire transformative change. They are the backbone of AWS's commitment to the UK&I market.
Basic Qualifications- Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- Bachelor's degree in science, technology, engineering, math, business or equivalent
Sr. Customer Solutions Manager, UKI Customer Solutions Management employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Solutions Manager, UKI Customer Solutions Management
✨Tip Number 1
Network like a pro! Reach out to current or former AWS employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into AWS services and customer solutions. Familiarise yourself with recent case studies and success stories. This will help you speak confidently about how you can contribute to customer journeys.
✨Tip Number 3
Practice your problem-solving skills! Think of potential challenges customers might face during their cloud journey and come up with innovative solutions. This shows you're proactive and ready to tackle real-world issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the AWS team.
We think you need these skills to ace Sr. Customer Solutions Manager, UKI Customer Solutions Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with large-scale transformations and customer engagement. We want to see how your skills align with the role of a Customer Solutions Manager!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled complex challenges in previous roles. We love candidates who can think outside the box and come up with innovative solutions!
Highlight Collaboration Experience: Since this role involves working with various teams, emphasise your experience in cross-functional collaboration. Let us know how you've successfully partnered with different stakeholders to achieve common goals.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Amazon
✨Know Your AWS Inside Out
Make sure you’re well-versed in AWS services and solutions. Familiarise yourself with the latest offerings, especially around cloud adoption and generative AI. This knowledge will help you demonstrate your expertise and show how you can guide customers effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved complex customer challenges. Highlight your experience in leading large-scale transformations and how you’ve driven collaboration across teams to achieve results.
✨Communicate Like a Pro
As a Customer Solutions Manager, communication is key. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts with non-technical stakeholders. Tailor your communication style to suit different audiences.
✨Demonstrate Your Leadership Qualities
Be ready to talk about your experience in leading cross-functional teams and gaining stakeholder buy-in. Share instances where you’ve taken ownership of projects and inspired others to follow your lead, showcasing your ability to drive successful outcomes.
