Senior Worldwide Sales Specialist, Amazon Connect (AWS)

Revolutionize Customer Experience with state‑of‑the‑art Cloud Solutions! Join our dynamic team and become a strategic partner in transforming how businesses connect with their customers through innovative cloud technologies. We’re seeking a passionate sales specialist who can bridge technology and business strategy to drive transformative customer experiences.

Key Responsibilities

• Develop and implement strategic go‑to‑market approaches for Amazon Connect, targeting specific domains and customer segments.
• Engage with executive leadership to understand complex business challenges and propose innovative cloud solutions.
• Serve as the primary business specialist for customer services within your assigned territory.
• Craft compelling value propositions that directly address customer needs and demonstrate AWS’s unique capabilities.
• Collaborate with global system integrators to deliver transformative customer projects.

A Day in the Life

Your day will be a blend of strategic thinking, customer engagement, and business innovation. You’ll collaborate with business leaders, dive deep into complex customer challenges, and craft tailored propositions that unlock new potential for organisations across various industries.

About the Team

We are the Amazon Connect team, dedicated to positioning AWS as the premier provider for contact centre solutions. Our mission is to help customers reimagine their customer interactions through secure, scalable, and innovative cloud‑native services. We’re not just selling technology; we’re enabling CX transformation that empowers businesses to connect with their customers like never before.

About AWS

Diverse Experiences – AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture – AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth – We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance – We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

• Experience in technology‑related sales, business development, or sales engineering/consulting.
• Experience in English‑language communication skills, both written and verbal.
• Experience communicating across technical and non‑technical audiences, including executive level stakeholders or clients.
• Comprehensive understanding of contact center operations, business, and technology.

Preferred Qualifications

• Experience establishing credibility quickly with senior level executives across organizations.
• Experience negotiating complex deals with customers and partners or equivalent.
• Proven success in matrix sales environments.
• Comprehensive knowledge of cloud technologies, including public and hybrid cloud platforms.

Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult your Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information.