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- Tasks: Lead high-volume hiring events and manage staffing for Customer Fulfillment & Delivery Services.
- Company: Join Amazon, a global leader in e-commerce, dedicated to customer satisfaction.
- Benefits: Enjoy flexible work options, competitive pay, and a vibrant company culture.
- Why this job: Be part of an innovative team that values hard work, fun, and exceptional service.
- Qualifications: Bachelor's degree or 2+ years of relevant experience; strong analytical and vendor management skills required.
- Other info: Opportunity for local travel and community engagement initiatives.
The predicted salary is between 43200 - 72000 £ per year.
Job ID: 3062786 | Amazon Corporate Services Pty Ltd
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven individuals. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a talented and committed Senior Workforce Planner to lead country wide staffing/high volume hiring events for our Customer Fulfillment & Delivery Services teams. In this high volume hiring space, you will manage the delivery of Associate labor through direct sourcing channels, vendor suppliers, daily vendor management and engagement initiatives. Additionally, this role requires owning the tactical development and delivery of community engagement plans, supporting labor demand planning with Finance and Supply Chain Teams.
In this role you will drive key metrics related to: vendor engagement, peak planning, cost of hiring, compliance and driving a scalable lights out Workforce Planning workflow. You will be required to lead a small team (1-3 staffing leads) to drive country wide Workforce Staffing events.
You must be able to manage a complex high-volume recruitment process to meet all customer SLAs. You will thrive in an innovative, fast-paced environment, can roll up your sleeves, work hard, have fun, and get the job done. You have a demonstrated ability to prioritise your time, demonstrate push back and a sense of urgency, and understand the value of providing exceptional customer service to the client and candidate.
Key job responsibilities
• Partner with business operations and finance regional leaders to align labor strategy, plans and mitigate risk due to labor fulfillment with weekly Labor Assumption and Labor Planning meetings
• Determines the hiring strategy with the country, considering local market conditions and cost per hire
• Use multiple channels in sourcing and keep current on recruiting sourcing trends (relevant to high-volume hiring) both in sourcing directly and via third party suppliers
• Interpret sourcing data to suggest viability of sourcing strategy and improvements needed
• Audits and evaluates rate cards by role / skill to ensure parity and consistently
• Challenges commercial contract terms and partners with Procurement / Legal to redraft contracts as required
• Examine and establish the causes of adverse trends in metrics, conduct root cause analysis and provide solutions
• Vendor management of labor suppliers and associated KPIs, delivery of standard work and forecasting
• Partners with Workforce Staffing leadership to support community groups to leverage grassroots sourcing channels to develop talent communities to fill positions
• Owing process improvements initiatives including working with Product / Program Management teams on tech enablement and automation
Must be able to travel as needed to conduct events in various locations within your assigned geographical area (local travel up to 25%).
BASIC QUALIFICATIONS
– Bachelor\’s degree, or 2+ years of Amazon (blue badge/FTE) experience
– Knowledge of Microsoft Office products and application
– Proven experience in labour planning
– Solid understanding of, or experience within an operational environment
– Ability to influence and collaborate with key stakeholders
– Strong analytical and deep dive skills
– Vendor management experience
PREFERRED QUALIFICATIONS
– Experience developing policies and supporting documentation
– Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
– Financial planning or commercial analyst experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Senior Workforce Planner employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Workforce Planner
✨Tip Number 1
Familiarise yourself with Amazon's culture and values, especially their focus on customer-centricity. Understanding how they operate will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the specific challenges and expectations of the Senior Workforce Planner position. This can provide you with valuable information to discuss during your interview.
✨Tip Number 3
Prepare to discuss your experience with high-volume hiring and vendor management in detail. Be ready to share specific examples of how you've successfully managed staffing events and improved processes in previous roles.
✨Tip Number 4
Stay updated on the latest trends in workforce planning and recruitment strategies. Being knowledgeable about current best practices will not only impress your interviewers but also show your commitment to continuous improvement in the field.
We think you need these skills to ace Senior Workforce Planner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Workforce Planner position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in labour planning, vendor management, and any previous roles that required strong analytical skills. Use specific examples to demonstrate your capabilities.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office products and any other relevant tools. Highlight your ability to influence stakeholders and collaborate effectively, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Discuss how your values align with Amazon's commitment to customer service and innovation.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you have a clear understanding of the Senior Workforce Planner role. Familiarise yourself with the responsibilities, especially around high-volume hiring and vendor management. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical abilities, particularly in relation to labour planning and metrics analysis. Be ready to provide examples of how you've used data to improve processes or solve problems in previous roles.
✨Demonstrate Leadership Experience
Since this role involves leading a small team, be prepared to share your leadership experiences. Discuss how you've motivated teams, managed conflicts, and driven results in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex recruitment processes. Think of specific situations where you successfully navigated challenges in staffing or vendor management.
