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- Tasks: Be a trusted advisor and architect for AWS Enterprise Support customers.
- Company: Join AWS, a leader in cloud technology and innovation.
- Benefits: Enjoy healthcare, employee assistance programs, and global mobility opportunities.
- Why this job: Make a direct impact on iconic businesses while driving cloud adoption and value.
- Qualifications: Experience in technical roles with strong communication skills and cloud knowledge required.
- Other info: Diverse workforce valued; passion for discovery and innovation is key.
The predicted salary is between 43200 - 72000 £ per year.
Senior Technical Account Manager, ES – EMEA – UKI
Job ID: 2740958 | AWS EMEA SARL (UK Branch)
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key Responsibilities
- You’ll advise on solutions, provide technical guidance and advocate for the customer.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
- Consult with a range of partners from developers through to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS.
- Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops, brown bag sessions, etc.
About the Team
We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
BASIC QUALIFICATIONS
- Experience in design/implementation/operations/consulting with distributed applications.
- Experience in technical engineering.
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- Knowledge of cloud-based architecture, cloud services and experience in customer-facing roles.
PREFERRED QUALIFICATIONS
- Experience in a 24×7 operational services or support environment.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
- Experience with AWS services or other cloud offerings.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Posted: January 8, 2025 (Updated about 21 hours ago)
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Senior Technical Account Manager, ES - EMEA - UKI employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager, ES - EMEA - UKI
✨Tip Number 1
Familiarize yourself with AWS services and their applications. Understanding products like EC2, S3, and Lambda will not only help you in discussions but also demonstrate your technical acumen during interviews.
✨Tip Number 2
Network with current or former Technical Account Managers at AWS. They can provide insights into the role and share experiences that could be beneficial for your application and interview preparation.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed customer relationships and technical challenges. Highlighting your problem-solving skills will resonate well with the hiring team.
✨Tip Number 4
Showcase your ability to work collaboratively with various stakeholders, from developers to C-suite executives. Emphasizing your communication skills and teamwork will align with the expectations of the role.
We think you need these skills to ace Senior Technical Account Manager, ES - EMEA - UKI
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Senior Technical Account Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in design, implementation, and operations of distributed applications. Mention any previous roles where you acted as a technical lead, especially in customer-facing situations.
Showcase Communication Skills: Since strong oral and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to present complex technical information to diverse audiences.
Demonstrate Cloud Knowledge: Make sure to include your knowledge of cloud-based architecture and services, particularly AWS offerings. If you have experience in a 24x7 operational services environment, be sure to mention it as well.
How to prepare for a job interview at Amazon
✨Understand AWS Services
Make sure you have a solid understanding of AWS services like EC2, S3, and Lambda. Be prepared to discuss how these services can solve customer challenges and drive value.
✨Showcase Your Technical Acumen
Demonstrate your technical expertise by discussing past experiences where you successfully implemented or supported distributed applications. Use specific examples to highlight your problem-solving skills.
✨Build Trusting Relationships
Emphasize your ability to develop trusting relationships with customers. Share examples of how you've understood customer needs and provided tailored solutions in previous roles.
✨Prepare for Technical Discussions
Be ready to engage in technical discussions about incidents, trade-offs, and risk management. Practice articulating complex technical concepts in a way that is accessible to both technical and non-technical audiences.
