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- Tasks: As a Senior Technical Account Manager, you'll guide customers in maximizing AWS services and maintaining operational health.
- Company: Join AWS, the leading cloud platform trusted by startups and Global 500 companies alike.
- Benefits: Enjoy mentorship, career growth opportunities, and a flexible work-life balance in an inclusive culture.
- Why this job: Be part of a team that values knowledge-sharing and empowers you to transform businesses through cloud technology.
- Qualifications: Experience in technical engineering and customer-facing roles is essential; cloud knowledge is a plus.
- Other info: Diverse experiences are welcomed; don't hesitate to apply even if you don't meet every qualification.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Senior Technical Account Manager, Enterprise Support – UK PS
Job ID: 2876846 | AWS EMEA SARL (UK Branch)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.
The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from rising startups building their business from scratch to large enterprises going through significant transformation.
As we continue to expand, you’ll have plenty of opportunities to develop your technical, consulting, and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
Key Job Responsibilities
- You’ll build solutions, provide technical guidance and advocate for the customer.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
- Consult with a range of partners from developers through to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops and other enablement sessions.
About the Team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop their engineering expertise so they feel empowered to take on more complex tasks in the future.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- Experience in design/implementation/operations/consulting with distributed applications.
- Experience in technical engineering.
- Experience in an external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- Knowledge of cloud-based architecture, cloud services, and experience in customer-facing roles.
PREFERRED QUALIFICATIONS
- Experience in a 24×7 operational services or support environment.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
- Experience with AWS services or other cloud offerings.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
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Senior Technical Account Manager, Enterprise Support - UK PS employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager, Enterprise Support - UK PS
✨Tip Number 1
Familiarize yourself with AWS services and solutions. Understanding the specific tools and technologies that AWS offers will help you engage in meaningful conversations with potential customers and demonstrate your expertise.
✨Tip Number 2
Network with current AWS employees or professionals in similar roles. This can provide you with insights into the company culture and expectations, as well as potentially open doors for referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed customer relationships or technical challenges. Being able to share specific examples will showcase your problem-solving skills and customer obsession.
✨Tip Number 4
Stay updated on the latest trends in cloud computing and enterprise support. Showing that you are knowledgeable about industry developments will position you as a forward-thinking candidate who can add value to AWS.
We think you need these skills to ace Senior Technical Account Manager, Enterprise Support - UK PS
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Technical Account Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in design, implementation, and operations of distributed applications. Showcase any previous roles where you acted as a technical lead in customer-facing situations.
Demonstrate Communication Skills: Since strong oral and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to present complex technical information clearly to diverse audiences.
Showcase Cloud Knowledge: Make sure to include any knowledge or experience you have with cloud-based architecture and AWS services. This will help you stand out as a candidate who is well-versed in the technologies relevant to the position.
How to prepare for a job interview at Amazon
✨Understand AWS Services
Make sure you have a solid understanding of AWS services and how they can be applied to solve customer problems. Be prepared to discuss specific examples of how you've used AWS in previous roles.
✨Demonstrate Customer Obsession
Showcase your ability to build trusting relationships with customers. Prepare to share stories that highlight your customer-centric approach and how you've helped clients achieve their goals.
✨Technical Acumen is Key
Be ready to dive deep into technical discussions. Brush up on your knowledge of cloud architecture and be prepared to discuss trade-offs and risk management strategies you've employed in past projects.
✨Highlight Collaboration Skills
Since the role involves working with various teams, emphasize your experience collaborating with different stakeholders. Share examples of how you've successfully partnered with technical and non-technical teams to deliver solutions.
