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- Tasks: Be the go-to tech advisor for major clients, solving complex AWS challenges.
- Company: Join Amazon, a global leader known for its customer-centric approach and innovative culture.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Work on cutting-edge cloud technologies and make a real impact for top enterprises.
- Qualifications: 15+ years in IT with strong troubleshooting and customer-facing experience required.
- Other info: Flexible hours and travel to client locations may be needed.
The predicted salary is between 54000 - 84000 ÂŁ per year.
Senior Technical Account Manager, AWS Enterprise Support (STRAT)
Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”
As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Sr. Technical Consultants to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.
As a Senior Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.
Key Job Responsibilities
- Learn and use groundbreaking Cloud technologies.
- Interact with leading technologists around the world.
- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
- Write tutorials, how-to videos, and other technical articles for the customer community.
- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Assist in Design/Architecture of AWS and Hybrid cloud solutions.
- Help Enterprises define IT and business processes that work well with cloud deployments.
- Be available outside of business hours to help coordinate the handling of urgent issues as needed.
Minimum Requirements
- Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience.
- 15+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment.
- External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
- Ability to manage multiple tasks and projects in a fast-moving environment.
- Be mobile and travel to client locations as needed.
Experience with AWS services or other cloud offerings.
Advanced experience in 4 or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, Cloud Architecture, Cloud Migrations, IP Networking, IT Security, Big Data/Hadoop/Spark, Operations Management, Service Oriented Architecture etc.
Experience in a 24×7 operational services or support environment.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Senior Technical Account Manager, AWS Enterprise Support (STRAT) employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager, AWS Enterprise Support (STRAT)
✨Tip Number 1
Familiarize yourself with AWS services and tools. Since this role requires hands-on experience with AWS, make sure you understand the core services and how they can be applied to solve complex customer problems.
✨Tip Number 2
Network with current or former AWS employees. Engaging with people who have experience in similar roles can provide valuable insights into the company culture and expectations for the Senior Technical Account Manager position.
✨Tip Number 3
Prepare to discuss your troubleshooting experiences. Be ready to share specific examples of how you've resolved technical issues in a fast-paced environment, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Showcase your communication skills. Since this role involves presenting to various audiences, practice articulating complex technical concepts in a clear and concise manner to highlight your ability to engage with customers effectively.
We think you need these skills to ace Senior Technical Account Manager, AWS Enterprise Support (STRAT)
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume highlights relevant experience in IT consulting, troubleshooting, and cloud technologies. Use specific examples that demonstrate your expertise in areas like AWS services, DevOps, and application development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer-centric solutions and your ability to tackle complex technical challenges. Mention your experience with AWS and how it aligns with the role of a Senior Technical Account Manager.
Highlight Communication Skills: Since this role involves presenting to various audiences, emphasize your strong oral and written communication skills. Provide examples of past experiences where you successfully communicated technical concepts to non-technical stakeholders.
Showcase Problem-Solving Abilities: In your application, include instances where you've applied advanced troubleshooting techniques to resolve customer issues. This will demonstrate your capability to handle the critical problems that come with the role.
How to prepare for a job interview at Amazon
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with AWS services and other cloud technologies. Highlight specific projects where you applied advanced troubleshooting techniques and how you resolved complex customer issues.
✨Demonstrate Customer-Centric Mindset
Since Amazon values customer-centricity, share examples of how you've successfully supported enterprise customers in the past. Emphasize your ability to understand their needs and provide tailored solutions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when faced with technical challenges, especially those related to cloud architecture and system administration.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you may need to present to both technical and non-technical audiences.
