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For Companies At a Glance
- Tasks: Lead innovative programmes to enhance last-mile delivery and improve customer experience.
- Company: Join Amazon Logistics, a leader in transforming delivery solutions for millions of customers.
- Benefits: Enjoy flexible work options, competitive pay, and a vibrant company culture.
- Why this job: Be part of a dynamic team driving real-time decisions that impact customer satisfaction and operational efficiency.
- Qualifications: Degree in relevant fields; experience in analysis or project management is essential.
- Other info: Diversity and inclusion are at the heart of Amazon's hiring process.
The predicted salary is between 43200 - 72000 £ per year.
DESCRIPTION
Central Operations (CO) refers to a new approach in Amazon Logistics (AMZL) to define a scalable solution to run an increasingly complex and growing last mile delivery network. CO is a key strategic initiative with a vision to transform the way AMZL executes route planning, labor planning and last mile on-road delivery experience. This is a chance to support a rapidly evolving part of AMZL, taking the lead in developing a best-in-class operation to make effective, real-time decisions to maximize customer and driver experience whilst on the road. As Payment Programs, EU CO, you will own multiple programs to drive the Work Summary and Invoicing programs to improve the overall last mile cost and DSP Experience for AMZL EU. You will be responsible for building processes, systems, and mechanisms to monitor and take actions in partnership with the work summary and invoicing execution teams and different partner teams such as DSP, ACES and Finance. You will be accountable for cost and customer experience, both in short term process improvements and long-term step-function improvements.
We are open to hiring candidates to work out of one of the following locations:
London, GBR
Key job responsibilities
Responsible for EU Work Summary and Invoicing programs to drive automation and invoicing accuracy impacting last-mile customer experience and last-mile cost.
– Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
– Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals.
– Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
– Deep dive, identify and lead process improvement initiatives through quantitative analysis and data-driven decision making.
About the team
Amazon Logistics, or AMZL, handles \’last mile\’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers\’ delivery experience as smooth as possible and roll out global delivery solutions
BASIC QUALIFICATIONS
– A degree in Business Administration, Finance, Computer Information Systems, Engineering, Operations Research, Mathematics or other business/analytical disciplines or equivalent.
– Relevant experience as a Business Analyst, Data Analyst, or related.
– Relevant experience as a Project/Program Manager.
– Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
PREFERRED QUALIFICATIONS
– Advanced or master\’s degree
– Project-management qualification such as PRINCE2, APM, PMI, or similar
– Experience in working with Redshift
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\’re applying in isn\’t listed, please contact your Recruiting Partner.
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Senior Programme Manager, EU Central Operations employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programme Manager, EU Central Operations
✨Tip Number 1
Familiarise yourself with Amazon's logistics and delivery systems. Understanding how the last mile delivery network operates will give you a significant edge in interviews, as you'll be able to speak knowledgeably about the challenges and opportunities within the role.
✨Tip Number 2
Network with current or former employees in similar roles at Amazon. They can provide insights into the company culture and expectations for the Senior Programme Manager position, which can help you tailor your approach during the application process.
✨Tip Number 3
Brush up on your data analysis skills, particularly with tools like Redshift. Being able to demonstrate your proficiency in data-driven decision-making will be crucial, as the role involves aggregating and interpreting data from multiple sources.
✨Tip Number 4
Prepare to discuss specific examples of process improvement initiatives you've led in the past. Highlighting your experience with quantitative analysis and how it has positively impacted customer experience will resonate well with the hiring team.
We think you need these skills to ace Senior Programme Manager, EU Central Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in programme management, data analysis, and stakeholder communication. Use specific examples that demonstrate your ability to drive process improvements and manage complex projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for logistics and how your skills align with the responsibilities of the Senior Programme Manager role. Mention your experience with automation and invoicing accuracy, as well as your ability to make data-driven decisions.
Highlight Relevant Qualifications: Clearly state your educational background and any project management qualifications you possess, such as PRINCE2 or PMI. This will help demonstrate your suitability for the role and your commitment to professional development.
Showcase Analytical Skills: Provide examples of how you've used quantitative analysis to drive decision-making in previous roles. Highlight any experience with tools like Redshift or similar data analytics platforms, as this is particularly relevant for the position.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you have a clear understanding of the Senior Programme Manager position and its responsibilities. Familiarise yourself with Amazon Logistics' last mile delivery network and how Central Operations plays a crucial role in it.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and decision-making. Be ready to provide examples of how you've used quantitative analysis to drive process improvements or solve complex problems in previous roles.
✨Demonstrate Stakeholder Management
Highlight your experience in communicating with various stakeholders, including peers and leadership. Prepare examples that showcase your ability to collaborate effectively and manage expectations across different teams.
✨Prepare for Technical Questions
Since the role involves building processes and systems, be prepared to answer technical questions related to project management methodologies and tools, such as PRINCE2 or PMI. Brush up on your knowledge of Redshift and other relevant technologies.
