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- Tasks: Lead business operations and drive process improvements for Amazon Vendor Services.
- Company: Join Amazon, a global leader in e-commerce, dedicated to enhancing customer experiences.
- Benefits: Enjoy flexible work options, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team focused on innovation and impactful solutions for vendors.
- Qualifications: 5+ years in program management with strong analytical and communication skills required.
- Other info: Inclusive culture that values diverse perspectives and supports personal development.
The predicted salary is between 43200 - 72000 £ per year.
The Amazon Vendor Services team is looking for a customer-focused Program Manager who is highly organized, business-focused, and has analytical capabilities. This Program Manager works directly with the organization\’s leadership team, and will own developing and leading business operations; running business initiatives for vendor-facing teams; and driving process improvement across global business mechanisms.
This role is inherently cross-functional: success will depend on your ability to operate efficiently across teams, drive alignment (or identify critical decisions/debate) among stakeholders, and ensure accountability from contributing teams and individuals.
Key responsibilities and deliverables include:
(i) Subject Matter Expertise: Possesses deep knowledge of the topic and is the Go-to person for anything related to the topic by AVS teams.
(ii) Program Vision: Defines & Develops the vision of the program owned including building 3YP plans, OP1, OP2 plans for the program.
(iii) Problem Identification & Solutioning: Identifies key problem/ opportunity areas in the program by evaluating current performance & seeking inputs from stakeholders and owns solutioning of the identified problems by partnering with different teams in Amazon.
(iv) Supports Product Development: Partners with Amazon product teams to conceptualize and launch products that help resolve identified problem areas.
(v) Results & Accountability: commitment towards goals & drives complex projects with focus on improving Program Metrics. Delivers Opex Efficiency, HC Savings & expansion from the program leading to Amazon’s bottom line improvement.
(vi) Knowledge Building: Develops & implements trainings on relevant topics defined by training needs identification process. Facilitates, trains & coaches team members in the use of Tools/Techniques relevant for the program success.
(vii) WW Collaboration: Partners with Market Place/Central Program Managers in identifying process improvements & best practices sharing.
(viii) Automation & Technology: Partners with RBS Tech/ACES Teams to automate/improve processes to bring efficiencies. Drives upstream defect elimination.
Key job responsibilities
The candidate has an obsession for customers and an interest in building innovative solutions; must have proven analytical capabilities (including ability to deep dive, root cause and eliminate defects upstream) and ability to multi-task; and can thrive in a fast-paced environment with exceptional communication and project management skills. The candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization.
About the team
Amazon Vendor Services are a suite of services designed to help Amazon\’s most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through Brand Specialists assigned to specific vendors. Amazon has an ambitious vision for the future of this service, focusing on business impact for vendors and the categories, operational scalability and vendor satisfaction.
BASIC QUALIFICATIONS
– 5+ years of working cross functionally with tech and non-tech teams experience
– 5+ years of program or project management experience
– 5+ years of delivering cross functional projects experience
– Experience defining program requirements and using data and metrics to determine improvements
– – Experience with end-to-end program management experience driving operational or supply chain process improvements that yield high returns
– – +5 years of defining and implementing process improvement initiatives using data and metrics experience
– – Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
– – Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
– 2+ years of driving process improvements experience
– Master\’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Senior Program Manager, AVS, Sr Program Manager, Amazon Vendor Services employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Program Manager, AVS, Sr Program Manager, Amazon Vendor Services
✨Tip Number 1
Familiarise yourself with Amazon's Vendor Services and their operational strategies. Understanding their approach to vendor management and customer experience will help you speak knowledgeably about how you can contribute to their goals during discussions.
✨Tip Number 2
Highlight your cross-functional collaboration skills. Be prepared to share specific examples of how you've successfully worked with both technical and non-technical teams in the past, as this role requires seamless interaction across various departments.
✨Tip Number 3
Demonstrate your analytical capabilities by discussing past projects where you identified problems and implemented data-driven solutions. This will showcase your ability to drive process improvements, which is a key responsibility of the role.
✨Tip Number 4
Prepare to discuss your experience with program management tools and techniques. Being able to articulate how you've used these tools to manage complex projects and improve operational efficiency will set you apart from other candidates.
We think you need these skills to ace Senior Program Manager, AVS, Sr Program Manager, Amazon Vendor Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in program management and cross-functional collaboration. Use specific examples that demonstrate your analytical capabilities and problem-solving skills, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-focused solutions and your ability to drive process improvements. Mention how your background aligns with the responsibilities outlined in the job description, particularly your experience with data-driven decision-making.
Highlight Relevant Skills: Emphasise your advanced Excel and SQL skills, as well as your experience in managing complex projects. Be sure to mention any specific tools or techniques you have used that relate to the role, showcasing your technical proficiency.
Showcase Leadership Experience: Demonstrate your ability to lead teams and initiatives by providing examples of past projects where you drove alignment among stakeholders and ensured accountability. This will illustrate your capability to operate efficiently across teams, which is crucial for this position.
How to prepare for a job interview at Amazon
✨Showcase Your Analytical Skills
As a Senior Program Manager, you'll need to demonstrate your analytical capabilities. Be prepared to discuss specific examples where you've identified problems, analysed data, and implemented solutions that improved processes or outcomes.
✨Emphasise Cross-Functional Collaboration
This role requires working across various teams. Highlight your experience in collaborating with both tech and non-tech teams, and provide examples of how you've driven alignment and accountability among stakeholders.
✨Demonstrate Customer Obsession
Amazon values customer focus highly. Prepare to share instances where you've put the customer first in your decision-making process, and how your initiatives have positively impacted customer experience.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process in identifying problems and developing actionable solutions, especially in a fast-paced environment.
