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- Tasks: Lead strategic vendor relationships and drive growth in the EU Books team.
- Company: Join Amazon, a global leader in e-commerce, transforming book discovery across Europe.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and professional growth.
- Why this job: Shape the future of books while collaborating with top publishers in a fast-paced, innovative culture.
- Qualifications: Bachelor’s/Master’s degree and several years of experience in Account Management or E-Commerce required.
- Other info: Fluency in English is essential; additional languages like Spanish or German are a plus.
The predicted salary is between 43200 - 72000 £ per year.
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Description
This job can be based in London, Munich, Madrid.
We are seeking a dynamic and experienced professional to join our EU Books team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and most strategic vendors in Books, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex publishers on Amazon. As a Senior Account Manager, you will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendor, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account management team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection activities across marketplaces, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service.
Key job responsibilities
Core Service
- Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Books.
- Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction.
- Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience.
- Design and execute business strategies across multiple marketplaces, coordinating large cross-functional teams of account managers and supporting functions.
- Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities.
- Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources.
- As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships.
- Identify new growth opportunities and create customized solutions for scaling across the organization.
- Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions.
Project Work
- Lead key projects across EU Books (Print and Digital GLs) and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results.
About The Team
We are a dynamic and forward-thinking team dedicated to transforming the online book discovery and purchasing experience across Europe. Working with the most prestigious publishing houses and independent publishers, we create exceptional literary experiences that delight millions of readers every day while pioneering new ways for readers to discover and engage with books in all formats.
We are a team that builds strong, lasting relationships with publishers bringing their catalogs to millions of Amazon customers. From contemporary bestsellers to timeless classics, from academic texts to children\’s literature, we curate a comprehensive selection that serves every reader. We foster a culture of collaboration, continuous learning, and bold thinking, where team members are empowered to innovate and grow. We\’re passionate about supporting authors voices, while helping readers find their next great read. If you are excited about shaping the future of books, building strategic partnerships with major publishers, and creating innovative solutions for readers in a fast-paced, customer-obsessed environment, we\’d love to hear from you.
Basic Qualifications
- Bachelor’s/Master’s degree preferably in Business Administration, Finance, Economics, Engineering or a similar program.
- Passionate about Account Management and with several years of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics.
- Several years of professional experience in managing a business with P&L responsibilities.
- Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers.
- Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment.
- Tenacity to develop ideas independently and thrive in a fast-paced start-up environment
- Solid social skills to build relationships both internally and externally.
- Previous experience in managing large-scale projects end-to-end with large teams involved.
- Excellent written and verbal communication (English, minimum C1 level).
- Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook).
Preferred Qualifications
- Additional proficiency in the following languages is desirable: Spanish or German.
- Experience using analytical, sales, and productivity tools including Salesforce, Google Analytics, SQL, HTML or website content management systems.
- Analytical problem-solving ability, with experience in data analysis, reporting, and forecasting to guide business decisions.
- A Master’s degree (preferably in business management)/ MBA from a leading business school is beneficial.
- An entrepreneurial way of thinking and a strong hands-on, results driven mentality.
- Experience in the Books industry is highly beneficial, as it provides valuable insights into managing vendors and understanding consumer behavior in related markets.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – Amazon EU SARL (UK Branch) – D67
Job ID: A2908016
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Purchasing, Supply Chain, and Information Technology
-
Industries
Software Development
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Senior Account Manager - Amazon Vendor Services, EU Books employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - Amazon Vendor Services, EU Books
✨Tip Number 1
Familiarise yourself with Amazon Vendor Services and the specific challenges faced by publishers in the EU market. Understanding the nuances of e-commerce operations and how they apply to the book industry will give you a significant edge during discussions.
✨Tip Number 2
Network with professionals in the publishing and e-commerce sectors, especially those who have experience with Amazon. Attend industry events or webinars to build connections that could provide insights or referrals for your application.
✨Tip Number 3
Prepare to discuss your previous experiences in managing vendor relationships and delivering results through cross-functional teams. Be ready to share specific examples that demonstrate your ability to influence stakeholders and drive growth.
✨Tip Number 4
Stay updated on the latest trends in the book industry and e-commerce. Being knowledgeable about current market dynamics and consumer behaviour will help you articulate how you can contribute to the success of the EU Books team at Amazon.
We think you need these skills to ace Senior Account Manager - Amazon Vendor Services, EU Books
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in e-commerce or retail. Emphasise your P&L responsibilities and any successful projects you've led that align with the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the book industry and your understanding of Amazon Vendor Services. Use specific examples from your past experiences to demonstrate how you can drive long-term growth and build strategic partnerships.
Showcase Your Communication Skills: Since the role requires clear communication with various stakeholders, include examples in your application that showcase your ability to convey complex ideas effectively. Highlight any experience working with senior business leaders or cross-functional teams.
Highlight Analytical Skills: Mention your proficiency with analytical tools and data analysis in your application. Provide examples of how you've used data to guide business decisions or improve account performance, as this is crucial for the role.
How to prepare for a job interview at Amazon
✨Showcase Your E-Commerce Expertise
As a Senior Account Manager, you'll need to demonstrate your deep understanding of e-commerce operations. Be prepared to discuss your previous experiences in managing accounts and driving growth in a retail or e-commerce environment.
✨Prepare for Cross-Functional Collaboration
This role involves working with various teams, so highlight your ability to collaborate effectively. Share examples of how you've successfully managed cross-functional projects and influenced stakeholders in the past.
✨Demonstrate Strategic Thinking
The position requires designing and executing long-term strategies. Be ready to discuss your approach to identifying business opportunities and how you've previously shaped strategies that led to successful outcomes.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly, especially when discussing complex ideas or metrics. Use specific examples to illustrate your points during the interview.
