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- Tasks: Lead strategic programs to enhance Prime Video's Trust & Safety operations.
- Company: Join Amazon, a global leader in entertainment and technology.
- Benefits: Enjoy flexible work options and a vibrant company culture.
- Why this job: Shape the future of streaming while making a positive impact on customer experiences.
- Qualifications: Bachelor's degree or equivalent experience; project management skills required.
- Other info: Diversity and inclusion are at the heart of Amazon's hiring process.
The predicted salary is between 36000 - 60000 £ per year.
Description
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies – all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business – available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.
We are seeking an innovative and analytical Program Manager to join the Prime Video Trust & Safety Operations team. In this role, you will drive high-visibility, strategic operational programs aimed at improving processes and standardizing business requirements, building enforcement processes between operations and policy as well as driving improvements in cost-to-serve initiatives. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.
Key job responsibilities
– Support global and country level excellence to design and implement systems, metrics and programs that maximize compliance, productivity and continuous improvement.
– Build strong partnership with operations managers to identify new business initiatives and successfully integrate and deploy them.
– Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
– Analyze and solve operational barriers with a focus on understanding root causes.
– Work with technology teams and product managers to develop new tools and systems to support the growth of the business.
A day in the life
You will focus on coordinating and implementing large-scale process improvement initiatives within Trust & Safety Operations. These are highly complex, thus requiring high judgement, autonomy, and trust with internal and external stakeholders. You will have the opportunity to manage and iterate an approach to identifying, assessing, and driving remediation for a wide set of risks on our expanding catalogue. You must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges, and adjusting to sudden and frequent change. You will act as a key liaison with various Trust & operations, quality and program/policy teams spread across multiple regions to drive immediate and long-term solutions. You will operate in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.
Basic Qualifications
– Bacheloru2019s degree in business, operations, human resources, adult education, organizational development, instructional design or related field, or equivalent work experience.
– Experience in operations, program or project management.
– Experience using data and metrics to determine and drive improvements.
– Experience implementing program strategy, end to end delivery, and communicating results to senior leadership.
– Experience driving process improvement.
Preferred Qualifications
– Masteru2019s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
– Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.).
– Experience implementing operational improvements frameworks like lean, six sigma and root cause analysis.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Program Manager,Prime Video Trust & Safety employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager,Prime Video Trust & Safety
✨Tip Number 1
Familiarise yourself with the Prime Video platform and its Trust & Safety initiatives. Understanding how the service operates and the challenges it faces will help you speak knowledgeably during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Amazon, particularly those in program management or Trust & Safety roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview preparation.
✨Tip Number 3
Brush up on your analytical skills, especially in using data to drive improvements. Be prepared to discuss specific examples from your past experience where you've successfully implemented process improvements or solved operational challenges.
✨Tip Number 4
Stay updated on industry trends related to streaming services and content safety. Being able to discuss recent developments or challenges in the industry can set you apart as a candidate who is not only qualified but also passionate about the field.
We think you need these skills to ace Program Manager,Prime Video Trust & Safety
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, program management, and process improvement. Use specific examples that demonstrate your analytical skills and ability to drive results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the entertainment industry and how your background aligns with the role. Mention specific projects or initiatives you've led that relate to Trust & Safety operations.
Highlight Data-Driven Achievements: When detailing your experience, focus on how you've used data and metrics to drive improvements. Include quantifiable results to showcase your impact in previous roles.
Showcase Problem-Solving Skills: Provide examples of complex problems you've solved in past positions. Emphasise your strategic thinking and ability to navigate ambiguity, as these are crucial for the Program Manager role.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you have a clear understanding of the Program Manager role within Prime Video Trust & Safety. Familiarise yourself with the key responsibilities and how they align with the company's goals, especially around customer trust and safety.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data and metrics to drive improvements in previous roles. Highlight your experience with tools like Excel, especially if you can demonstrate advanced functions that relate to operational improvements.
✨Demonstrate Process Improvement Experience
Be ready to talk about your experience with process improvement frameworks such as lean or six sigma. Share concrete examples of how you've implemented these strategies to enhance efficiency and productivity in past projects.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle ambiguity. Think of situations where you've had to balance strategic thinking with tactical execution, and be prepared to explain your thought process.
