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- Tasks: Manage exciting projects to enhance Amazon's fulfillment experience for sellers and customers.
- Company: Join Amazon, a global leader in e-commerce, dedicated to customer satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that shapes the future of customer-centric services at Amazon.
- Qualifications: 3+ years in program management, strong analytical skills, and advanced Excel knowledge required.
- Other info: Inclusive culture with support for diverse needs during the hiring process.
The predicted salary is between 36000 - 60000 £ per year.
Are you interested in a unique opportunity to help accelerate Amazon’s Prime flywheel while developing your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about growing Amazon business while bringing joy to our customers. MENA Fulfillment By Amazon (FBA) team is seeking a creative and passionate Program Manager to help achieve our vision to provide a world-class fulfillment experience to our Sellers and customers in support of Amazon’s journey to become earth’s most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history!
The ideal candidate is someone enthusiastic about managing challenging, long-term projects across multiple teams and cities. We are looking for an someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.
The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. The ideal candidate will be a self-starter with knowledge of program management, demonstrate strong relationship and strategic influencing skills, be experienced in large-scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering results through strong program management skills, problem-solving skills, influencing without authority, strong ability to prioritize, and a passion for customer experience.
Key job responsibilities
Key job responsibilities
• Identify, prioritize and execute on new opportunities to further accelerate growth of FBA as well as drive process improvements.
• Develop in-depth understanding of processes, tools, data, and teams involved in FBA process (domestically and internationally).
• Identify gaps (or overlaps) and opportunities, and initiate high-impact projects based on analysis.
• Set up performance management mechanisms and track potential Sellers with interest to pilot initiatives.
• Connect with key stakeholders regularly to review operational / business metrics and setup processes to ensure goals are met.
• Operate autonomously; drive forecasts, and handle escalations.
Demonstrated Abilities:
• Experience using problem solving and analytical skills in a business environment
• Experience gathering and analyzing large amounts of data and delivering business improvements.
• The right candidate thrives in a high energy environment where tactical and strategic activities are expected to be driven in parallel.
• The ability to use both formal and informal influencing skills across Amazon\’s cross-matrix organization is critical to the success of this role.
• Possess excellent business judgment, strong written and oral communication skills, and a practical, commonsense approach to getting things done.
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
BASIC QUALIFICATIONS
– 3+ years of program or project management experience
– Knowledge of SQL
– Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
– Exceptional written and verbal communication skills with the ability to create compelling positioning strategy and present complex information clearly and concisely
– Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, improvements and initiatives
– High attention to detail and proven ability to manage multiple, competing priorities simultaneously
– Proven ability to successfully thrive in an ambiguous environment and changing market conditions
PREFERRED QUALIFICATIONS
– Master\’s degree in supply chain, business, engineering, finance or related technical or quantitative field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Program Manager (UAE National), MENA FBA employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager (UAE National), MENA FBA
✨Tip Number 1
Familiarise yourself with Amazon's Prime flywheel and how it impacts the overall customer experience. Understanding this concept will help you articulate your ideas on how to enhance the FBA process during discussions.
✨Tip Number 2
Network with current or former Amazon employees, especially those in program management roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed complex projects in the past. Highlight your problem-solving skills and ability to influence stakeholders without direct authority, as these are crucial for the role.
✨Tip Number 4
Stay updated on the latest trends in e-commerce and fulfilment services. Being knowledgeable about industry developments will allow you to contribute innovative ideas that align with Amazon's goals during your interview.
We think you need these skills to ace Program Manager (UAE National), MENA FBA
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Program Manager position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your program or project management experience, especially in fast-paced environments. Use specific examples that demonstrate your ability to manage multiple priorities and deliver results.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to drive business improvements. Mention any experience with SQL and advanced Excel functions, as these are key qualifications for the position.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also clearly articulate your understanding of Amazon's customer-centric approach. Discuss how you can contribute to enhancing the fulfillment experience for sellers and customers.
How to prepare for a job interview at Amazon
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Program Manager role and its responsibilities within the MENA FBA team. Familiarise yourself with Amazon's Prime flywheel and how it relates to customer experience, as this will help you articulate your thoughts during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis and problem-solving. Be ready to provide examples of how you've used SQL and Excel to drive business improvements, as these skills are crucial for the role.
✨Demonstrate Your Project Management Experience
Highlight your previous project management experiences, especially those that involved cross-functional teams. Discuss specific projects where you successfully managed competing priorities and delivered results, showcasing your ability to thrive in a fast-paced environment.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your ability to influence without authority and manage ambiguity. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your thought process and the impact of your actions.
