Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead quality initiatives and improve delivery processes for Amazon Logistics.
- Company: Join Amazon, a global leader in logistics and customer service innovation.
- Benefits: Enjoy flexible work options, competitive pay, and a vibrant team culture.
- Why this job: Make a real impact on customer experiences while working with diverse teams.
- Qualifications: 3+ years in project management; degree in Supply Chain or related field preferred.
- Other info: Inclusive workplace with support for all applicants and employees.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Quality Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team.
The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects and programs.
Key job responsibilities
Become an subject matter expert for AMZL and customer service processes and systems
Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations.
Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Produce white papers and present to senior management
Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for customers while influencing with and without authority.
Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation.
About the team
Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders – LM Ops, NOC, CPU, LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions.
BASIC QUALIFICATIONS
– 3+ years of program or project management experience
– 3+ years of working cross functionally with tech and non-tech teams experience
PREFERRED QUALIFICATIONS
– A degree in the technical field of Supply Chain, Operations, Engineering, or Mathematics.
– Relevant experience with last mile and/or customer service processes and technologies.
– Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
– Experience in completing a high volume of tasks and projects with little to no guidance and tight deadlines.
– Relevant experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
#J-18808-Ljbffr
Program Manager II, Quality Manager employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager II, Quality Manager
✨Tip Number 1
Familiarise yourself with Amazon's Last Mile Delivery processes. Understanding the intricacies of how deliveries are managed will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your discussions with hiring managers.
✨Tip Number 3
Prepare to discuss specific examples of how you've implemented process improvements in past roles. Use metrics to showcase your impact, as this aligns well with the data-driven approach Amazon values.
✨Tip Number 4
Be ready to demonstrate your analytical thinking skills. Consider preparing a case study or example where you successfully identified a problem, conducted root cause analysis, and implemented a solution.
We think you need these skills to ace Program Manager II, Quality Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Quality Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in program or project management, especially in last mile logistics. Use specific examples that demonstrate your ability to manage multi-disciplinary projects and work cross-functionally.
Showcase Analytical Skills: Since the role requires analytical thinking, include instances where you've conducted root cause analysis or developed metrics that led to performance improvements. This will show that you can think critically and solve problems effectively.
Tailor Your Application: Make sure your application is tailored to Amazon's culture and values. Highlight your ability to build relationships with stakeholders and your experience in implementing process improvements using methodologies like Lean or Six Sigma.
How to prepare for a job interview at Amazon
✨Understand the Last Mile Logistics
Make sure you have a solid grasp of last mile logistics concepts. Familiarise yourself with common challenges and solutions in this area, as well as how Amazon Logistics operates. This knowledge will help you demonstrate your expertise during the interview.
✨Prepare for Root Cause Analysis Questions
Expect questions that assess your ability to conduct root cause analysis. Be ready to discuss specific examples where you've identified problems, defined corrective actions, and ensured their implementation. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in building relationships with various stakeholders. Prepare examples that illustrate how you've collaborated with both tech and non-tech teams to achieve shared goals. Emphasise your ability to influence others, even without direct authority.
✨Demonstrate Continuous Improvement Mindset
Be prepared to discuss your experience with continuous improvement methodologies like Lean, Kaizen, or Six Sigma. Share specific projects where you've implemented process improvements and the impact they had on performance metrics. This will show your commitment to enhancing operational efficiency.
