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For Companies At a Glance
- Tasks: Analyse and improve operational processes to enhance seller support software.
- Company: Join Amazon, a leader in e-commerce, supporting over a million third-party sellers worldwide.
- Benefits: Enjoy a collaborative culture, opportunities for growth, and the chance to impact global commerce.
- Why this job: Be part of a team that simplifies seller engagement and drives innovation in a fast-paced environment.
- Qualifications: Tech-savvy individuals with a passion for process improvement and problem-solving are encouraged to apply.
- Other info: Work in a fun, inclusive team focused on productivity and mutual support.
The predicted salary is between 36000 - 60000 £ per year.
Process Support Expert, Selling Partner Support Experience
Job ID: 2965918 | ADCI – BLR 14 SEZ – F07
Are you passionate about automating, designing processes and simplifying work? Is the opportunity to contribute toward Amazon\’s ability to scale operations inspiring? We are looking for experienced Seller Support SMEs coming from a technology background with the ability to deep dive, invent and simplify and who have a high degree of ownership.
Our Business
We serve Amazon’s third party sellers, one of the fastest growing businesses inside Amazon with over a million merchants, vendors and brand owners selling on Amazon’s international marketplace. We drive the solutions to ensure our sellers are successful, building the communication tools that sellers use to receive help and drive cross-functional initiatives to improve their overall experience. We are changing the world of seller engagement.
Our Impact
The result of our work is seen in the growth of the Amazon business in physical gross merchandise sales sold by independent third-party sellers. We’ve had a direct impact on Amazon’s success in attracting and retaining third party sellers. Our work with sellers is paramount to Amazon’s ability to continue to offer customers the largest product selection at the lowest price. Selling Partner Support Experience is looking for customer obsessed individuals who are committed to solving complex challenges that accompany growth and scale.
The Role
As a Process Support Expert, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Workflows. In this role you will partner with the greater SPSE organization to understand their business models and generate technical requirements supported by program technology. You will work cross-functionally with product managers, software engineers, business analysts and program managers on small to medium scale projects.
Key job responsibilities
1. Engage with program and business stakeholders to document requirements, create functional specifications/requirements and generate process maps using Business Process Model Notation (BPMN) tool called Workflow Designer (WFD)
2. Update, test, launch and improve Selling Partner (SP) and Associate facing WFs
3. Become a subject matter expert on Workflow Designer (WFD) understanding tool configurations
4. Engage with software development teams to provide requirements for integrating new automation or updating existing automation
5. Author SP and Associate facing content in various markup languages (Mustache(5), Markdown, HTML, CSS)
6. Understand and leverage SPS’ operational knowledge for accurate issue resolution
7. Deep dive WF product and/or operational issues to propose and implement simple and effective solutions
A day in the life
1. Work extensively on Amazon proprietary BPMN tool to develop and edit existing software products working backwards from business requirements
2. Attend stand-ups sharing updates on project progress and clarify blockers/issues with senior engineers (if any)
3. Occasionally, get involved in discussions with business leaders providing technical solutions to real-world business problems
4. Review technical designs of other engineers maintaining a high quality bar for products
About the team
The Process Engineering team operates within a broader organization dedicated to streamlining the support experience for Amazon Selling Partners and internal support associates. Our objectives include minimizing customer support inquiries and enhancing the efficiency of support representatives. As a cohesive unit, we collaborate on best practices, offer mutual assistance, mentor engineers, and actively contribute to the overarching goals of the organization. Throughout our endeavors, we prioritize both productivity and fun.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
1. Ability to learn and adopt new technologies quickly
2. Knowledge of technical architectures including upstream and downstream impacts of system configurations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Process Support Expert, Selling Partner Support Experience employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Support Expert, Selling Partner Support Experience
✨Tip Number 1
Familiarise yourself with Business Process Model Notation (BPMN) and the Workflow Designer (WFD) tool. Understanding these tools will not only help you in the role but also demonstrate your commitment to mastering the technical aspects of the job.
✨Tip Number 2
Engage with current or former employees in similar roles on platforms like LinkedIn. They can provide insights into the day-to-day responsibilities and challenges, which can be invaluable during interviews.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've simplified processes or improved efficiency in previous roles. This aligns perfectly with the job's focus on automating and designing processes.
✨Tip Number 4
Stay updated on the latest trends in automation and software development. Being knowledgeable about current technologies will help you engage more effectively with software development teams and demonstrate your proactive approach.
We think you need these skills to ace Process Support Expert, Selling Partner Support Experience
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Process Support Expert position. Understand the key responsibilities and required skills, especially around process automation and technical requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in process design, automation, and any technical skills that align with the job requirements. Use specific examples from your past roles that demonstrate your ability to simplify processes and improve efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for automating processes and your understanding of Amazon's Selling Partner Support Experience. Mention how your background makes you a suitable candidate and how you can contribute to their goals.
Highlight Technical Skills: In your application, emphasise your familiarity with tools like Workflow Designer (WFD) and your ability to work with markup languages such as Mustache, Markdown, HTML, and CSS. This will show that you have the technical expertise needed for the role.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you have a clear understanding of what a Process Support Expert does. Familiarise yourself with the responsibilities outlined in the job description, especially around automating processes and using tools like Workflow Designer.
✨Showcase Your Technical Skills
Be prepared to discuss your technical background and experience with relevant tools and languages such as BPMN, HTML, CSS, and Markdown. Highlight any projects where you've successfully implemented automation or improved processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of examples from your past experiences where you had to analyse a process, identify issues, and implement effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Collaboration Skills
Since the role involves working cross-functionally, be ready to discuss how you've collaborated with different teams in the past. Share specific examples of how you communicated requirements and worked with stakeholders to achieve common goals.
