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- Tasks: Drive strategic people initiatives and operational excellence across AWS Global Data Centers.
- Company: Join Amazon, a pioneer in cloud services and innovation.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Why this job: Shape the future of tech while making a real impact on global operations.
- Qualifications: Experience in HR roles and strong project management skills required.
- Other info: Dynamic environment with a focus on innovation and employee experience.
The predicted salary is between 36000 - 60000 £ per year.
We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today's pioneers, that's exactly why there's no place on Earth they'd rather build than Amazon. The Global Data Center Operations (GDCO) organization is the foundation of AWS infrastructure, powering the cloud services that millions of customers rely on every day. Our People Experience and Technology (PXT) team partners with GDCO leadership to build exceptional organizations, develop talent, and drive strategic people initiatives that enable our business to scale globally.
We are seeking a Principal Program Manager, Business Operations to serve as a strategic partner to GDCO leadership, driving critical people initiatives and operational excellence across our global data center network. This is a fixed-term 12-month contract position that will play a pivotal role in shaping the future of our organization during a period of significant growth and transformation.
As Principal Program Manager, you will serve as the primary liaison between GDCO business leaders and PXT stakeholders, orchestrating complex people programs and strategic initiatives across our geographically dispersed organization spanning AMER, EURI, and APMEA regions. You will own the rhythm of business for people-related mechanisms and drive data-informed decision making to strengthen our organization and enhance the employee experience.
In this role, you will demonstrate many of the Amazon Leadership Principles, including Ownership, Dive Deep, Earn Trust, Think Big, Deliver Results, Learn and Be Curious, Have Backbone; Disagree and Commit, and Invent and Simplify. You will integrate the Human Resources Mission to "build a workplace for Amazonians to invent on behalf of customers" by driving people initiatives that enable GDCO to attract, develop, and retain world-class talent while scaling to meet the demands of our rapidly growing business.
Key job responsibilities- Strategic Partnership & Stakeholder Management: Own, manage, and drive the relationship and deliverables with GDCO business and PXT stakeholders around people initiatives and strategic projects. Serve as a trusted advisor to senior leadership on organizational health, talent strategy, and people-related business decisions. Build and maintain strong partnerships across global and regional teams to ensure alignment and execution excellence.
- Rhythm of Business Leadership: Lead and facilitate critical HRD rhythm of business mechanisms including 2x2s, People MBR (Monthly Business Reviews), Goal Reviews, and Team Summits. Design and optimize meeting cadences to drive accountability, transparency, and strategic decision-making. Ensure consistent communication and alignment across all organizational levels.
- Talent Management & Organizational Development: Own talent inspection rhythms, including Q1/Q3 talent reviews globally, ensuring robust succession planning and development strategies. Drive initiatives to strengthen organizational effectiveness, including job family reviews, span of control optimization, and organizational design improvements. Partner with leadership to identify high-potential talent and create development pathways.
- Data-Driven Insights & Reporting: Dive deep into reporting and inspection leveraging employee sentiment data, organizational health metrics, and other relevant PXT reports and anecdotal data. Drive prioritization of people initiatives by working backwards from defined outcomes and business objectives. Create compelling narratives from data to influence leadership decisions and resource allocation.
- Strategic Project Delivery: Work across global and regional teams to initiate and drive delivery of key strategic projects as they evolve. Lead global change management initiatives. Ensure change initiatives are executed with empathy, transparency, and minimal disruption to business operations.
- Global Standardization & Harmonization: Serve as a conduit role standardizing processes and programs across regionally dispersed organizations (EURI, APMEA, AMER). Drive consistency in people practices while respecting regional nuances, such as On Call Pay structures, benefits programs, and compliance requirements. Identify opportunities to scale best practices and eliminate redundancies across regions.
- Program Innovation & Continuous Improvement: Identify gaps in current people programs and develop scalable solutions to address organizational needs. Research and recommend new tools, methodologies, and approaches to enhance program effectiveness. Build out program milestones and supporting documentation to set internal and external stakeholders up for success.
- Experience as an HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or in HR program roles.
- Experience leading cross-functional projects and managing large, complicated programs.
- Experience in analyzing data to drive decisions.
- Experience communicating and presenting to senior leadership.
- Bachelor's degree or equivalent in Human Resources Management, Business Administration, or a related field.
- Experience delivering against a large organization's long-term strategy and goals.
- Master's degree or above in Human Resources Management, Business Administration or a related field.
- Experience in talent management, organizational network analysis, and organizational design and development.
- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization.
- Experience analyzing HR metrics and using data insights to drive business decisions.
- Experience leading and transforming highly effective organizations.
- Experience building scalable programs and repeatable scalable processes, leveraging various tools and methods to create scale and efficiency.
- Experience in technology or infrastructure operations environments.
- Demonstrated ability to work strategically while diving deep to ensure high-quality execution.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Principal PM Business Ops, AWS Global Data Centers employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal PM Business Ops, AWS Global Data Centers
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amazon, especially in the Global Data Centers team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into Amazon's Leadership Principles. Think of examples from your past experiences that showcase how you've embodied these principles. It’s all about showing you’re a fit for their culture!
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or use online platforms to get comfortable with common PM questions. The more you practice, the more confident you'll feel when it’s showtime.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Principal PM Business Ops, AWS Global Data Centers
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Principal PM Business Ops role. Highlight your relevant experience in HR and project management, and don’t forget to showcase how you embody Amazon's Leadership Principles!
Showcase Your Data Skills: Since this role involves a lot of data-driven decision making, be sure to include examples of how you've used data to influence outcomes in your previous roles. We love seeing candidates who can dive deep into metrics!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This will help us see your thought process and communication skills right away.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Amazon
✨Know Your Amazon Leadership Principles
Familiarise yourself with Amazon's Leadership Principles, as they are key to the company's culture. Be ready to provide examples from your past experiences that demonstrate how you've embodied these principles, especially Ownership, Dive Deep, and Deliver Results.
✨Prepare for Data-Driven Discussions
Since this role involves a lot of data analysis, brush up on your ability to interpret HR metrics and organisational health data. Think of specific instances where you've used data to drive decisions and be prepared to discuss these in detail.
✨Showcase Your Strategic Partnership Skills
This position requires strong stakeholder management. Prepare to discuss how you've built relationships with senior leadership and influenced people-related business decisions. Use concrete examples to illustrate your strategic thinking and partnership abilities.
✨Demonstrate Change Management Experience
Given the focus on global change initiatives, be ready to talk about your experience leading change in complex environments. Highlight your approach to ensuring transparency and empathy during transitions, and how you’ve minimised disruption while achieving results.
