At a Glance
- Tasks: Supervise delivery associates and ensure smooth operations for timely deliveries.
- Company: Join Amazon, a leader in innovation and customer care.
- Benefits: Competitive pay, diverse work environment, and opportunities for growth.
- Other info: Inclusive culture with a focus on safety, productivity, and career development.
- Why this job: Be part of a dynamic team transforming how customers receive large goods.
- Qualifications: Experience with MS Office and data analytics; strong communication skills.
The predicted salary is between 28350 - 34650 £ per year.
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
The OTR Supervisor is responsible for the day-to-day supervision and support of Delivery Associates (DAs) working for our Delivery Service Partners (DSPs) across AMXL delivery stations. You will be the on-the-ground presence ensuring safe, high-quality deliveries while supporting DA development and DSP performance.
Key job responsibilities:
- Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts.
- Support and train employees to deliver great service and supervise them in their daily tasks.
- Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement.
- Work with other departments to find solutions to address common issues or support needs in areas of key performance.
- Use data analysis to identify ways to optimise safety, quality and productivity.
A day in the life: As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day. You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.
About The Team: Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better. We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.
Basic Qualifications:
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
- Advanced proficiency in English in both written and verbal communication (C1 Common European Framework of Reference, CEFR).
- Relevant experience working with data analytics and using these metrics to identify problems.
Preferred Qualifications:
- Experience of stakeholder management including building and maintaining professional relationships.
- Experience in an operational environment, such as logistics, retail, hospitality, or customer service.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Operations Supervisor , AMXL UK employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor , AMXL UK
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Amazon and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Amazon!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Amazon keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Supervisor , AMXL UK
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Amazon:This is your chance to really connect with the team at Amazon. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Amazon
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Amazon.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Amazon that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Amazon. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
