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For Companies At a Glance
- Tasks: Lead and support team members in daily operations for smooth workflow.
- Company: Join Amazon, a global leader in logistics and innovation.
- Benefits: Enjoy flexible working hours, competitive pay, and a dynamic work environment.
- Why this job: Gain hands-on experience in a fast-paced setting while making a real impact.
- Qualifications: Advanced German and English skills; experience in data analytics and operational environments required.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Description
Please be aware that this role requires a commitment of 32 hours per week.
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
Youu2019ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.
Key job responsibilities
Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
Support and train employees to deliver great service and supervise them in their daily tasks
Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
Work with other departments to find solutions to address common issues or support needs in areas of key performance
Use data analysis to identify ways to optimise safety, quality and productivity
A day in the life
As an Operations Lead/Supervisor, youu2019ll be based in one of our operational sites. Youu2019ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
Youu2019ll escalate any issues you spot to your manager, but sometimes youu2019ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, youu2019ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.
About the team
Quick Commerce (QC) delivers ultra-fast convenience through our network of small warehouse in city center locations, partnering with last-mile delivery providers to get products to customers in 30 minutes or less. We combine creative thinking and technological innovation to fulfill millions of urgent shopping missions, offering a curated selection of grocery items and Amazon essentials.
Our operations have two key components. Our \’under the roof\’ associates process orders with industry-leading speed, picking and packing customer orders to enable our 30-minute delivery promise. We operate with a people-first approach, with teams working across morning and afternoon shifts to serve customers seven days a week.
Meanwhile, our \’on the road\’ delivery network primarily utilizes Amazon Flex delivery partners on e-bikes specially optimized for rapid urban delivery. We continuously innovate to improve customer experience, focusing on sustainable delivery solutions in dense urban areas while maintaining strict quality and food safety standards.
Our team combines the best of Amazon\’s retail and logistics expertise, leveraging both Fresh and AMZL operational excellence. We foster a collaborative environment that encourages creative problem-solving and continuous improvement, as we work to revolutionize convenience shopping through ultra-fast delivery.
Basic Qualifications
– Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
– Relevant experience working with data analytics and using these metrics to identify problems
– Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred Qualifications
– Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, weu2019d love to hear from you.
– Experience of stakeholder management including building and maintaining professional relationships
– Experience in an operational environment, such as logistics, retail, hospitality, or customer service
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Operations Supervisor employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with Amazon's operational processes and values. Understanding their commitment to efficiency and customer satisfaction will help you align your responses during interviews.
✨Tip Number 2
Highlight any experience you have in data analytics, as this role requires using analytical systems. Be prepared to discuss specific examples of how you've used data to improve operations in previous roles.
✨Tip Number 3
Demonstrate your leadership skills by sharing instances where you've successfully trained or supported team members. This will show your capability to manage and motivate a team effectively.
✨Tip Number 4
Network with current or former Amazon employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview preparation.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, logistics, or team management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about the role of Operations Supervisor at Amazon. Mention specific experiences where you've successfully managed teams or improved processes, and how these relate to the responsibilities outlined in the job description.
Showcase Analytical Skills: Since the role involves data analysis, provide examples in your application of how you've used data to solve problems or improve efficiency in previous positions. This will show that you have the analytical mindset needed for the job.
Highlight Language Proficiency: Given the requirement for advanced German and English skills, make sure to clearly state your language proficiency levels in your application. If you have any certifications or relevant experiences, include those as well.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Supervisor. Familiarise yourself with the key job responsibilities listed in the job description, such as measuring workflows and supporting team members. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Analytical Skills
Since the role involves using data analytics to optimise safety, quality, and productivity, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to solve problems or improve processes in previous roles, as this will highlight your analytical capabilities.
✨Emphasise Team Leadership
As a potential Operations Supervisor, you'll need to support and train team members. Be ready to share examples of your leadership experience, particularly in training or mentoring others. Highlight any specific instances where you helped a team member improve their performance or resolve an issue.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, challenges they face, or opportunities for process improvement. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
