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For Companies At a Glance
- Tasks: Lead and support a team to ensure smooth operations during the night shift.
- Company: Join Amazon, a global leader in e-commerce and logistics.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Gain hands-on experience in operations while making a real impact on customer satisfaction.
- Qualifications: Fluent in Dutch and English, with data analytics and MS Office skills.
- Other info: This role requires a valid work permit for Belgium.
The predicted salary is between 28800 - 43200 £ per year.
Description
Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.
Youu2019ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.
Key job responsibilities
– Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
– Support and train employees to deliver great service and supervise them in their daily tasks
– Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
– Work with other departments to find solutions to address common issues or support needs in areas of key performance
– Use data analysis to identify ways to optimise safety, quality and productivity
A day in the life
As an Operations Supervisor, youu2019ll be based in one of our operational sites. Youu2019ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.
Youu2019ll escalate any issues you spot to your manager, but sometimes youu2019ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, youu2019ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.
About the team
Amazon couldnu2019t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, youu2019ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, youu2019ll help Amazonu2019s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination u2013 quickly, conveniently and sustainably.
Basic Qualifications
– Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
– Relevant experience working with data analytics and using these metrics to identify problems
– Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred Qualifications
– Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, weu2019d love to hear from you.
– Experience of stakeholder management including building and maintaining professional relationships
– Experience in an operational environment, such as logistics, retail, hospitality, or customer service
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Operations Supervisor employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with Amazon's operational processes and tools. Understanding how the company operates will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your data analysis skills. Since the role involves using data to optimise operations, being able to discuss specific examples of how you've used data to solve problems will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in team management and training. Highlighting your ability to support and develop team members will show that you're ready for a supervisory role.
✨Tip Number 4
Network with current or former Amazon employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Supervisor at Amazon. Familiarise yourself with the key job responsibilities and daily tasks to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience you have in operations, logistics, or data analytics. Use specific examples to demonstrate how you've successfully managed workflows or improved processes in previous roles.
Showcase Language Proficiency: Since advanced proficiency in Dutch and English is required, ensure that your application reflects your language skills. If applicable, mention any certifications or experiences that validate your language abilities.
Tailor Your Application: Customise your CV and cover letter for the position by using keywords from the job description. This will help your application stand out and show that you are a good fit for the role at Amazon.
How to prepare for a job interview at Amazon
✨Show Your Leadership Skills
As an Operations Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you’ve successfully managed teams in the past. Highlight any specific examples where you improved team performance or resolved conflicts.
✨Demonstrate Data-Driven Decision Making
Since the role involves using data analytics to optimise operations, come ready to discuss how you've used data in previous roles. Prepare examples of how you identified problems through data analysis and the solutions you implemented as a result.
✨Familiarise Yourself with Amazon's Operations
Understanding Amazon's operational processes will give you an edge. Research their logistics and operational strategies, and be ready to discuss how you can contribute to improving these processes during your interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-time challenges. Think of situations where you had to make quick decisions or manage unexpected issues, and be ready to explain your thought process.
