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For Companies At a Glance
- Tasks: Lead teams to ensure efficient order fulfilment and operational excellence.
- Company: Join Amazon, a global leader in logistics and customer experience.
- Benefits: Enjoy a supportive team culture, flexible shifts, and opportunities for growth.
- Why this job: Be at the forefront of innovation in logistics while mentoring future leaders.
- Qualifications: Degree and experience in people management; data-driven decision-making skills required.
- Other info: Diverse and inclusive workplace with a focus on sustainability and community impact.
The predicted salary is between 36000 - 60000 £ per year.
Description
Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.
Key job responsibilities
- Manage and develop a team of Area Managers
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work closely with other support teams, including HR, Finance, Health and Safety, and Security
- Design and deliver initiatives across the sites to improve operational performance
A day in the life
You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.
A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.
About The Team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.
Meanwhile, our ‘on the road’ people work with Amazon Flex – a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of vehicles (including Electric Vehicles) and technology to help us do just that.
Basic Qualifications
- A degree
- Relevant experience in people and stakeholder management
- Advanced proficiency in verbal and written English and intermediate proficiency in the local language
- Relevant experience in using data or anecdotal evidence to influence business decisions
- Relevant experience in key areas of production and supply chains
Preferred Qualifications
- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- Experience in Lean, Six Sigma and Kaizen techniques
- Experience in a similar logistical working environment
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – Amazon UK Services Ltd.
Job ID: A3050137 #J-18808-Ljbffr
Operations Manager, Operations employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager, Operations
✨Tip Number 1
Familiarise yourself with Amazon's operational strategies and values. Understanding their focus on customer experience and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former Amazon employees, especially those in operations roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved operational performance in previous roles. Use metrics and data to back up your achievements, as this aligns with Amazon's data-driven decision-making approach.
✨Tip Number 4
Stay updated on industry trends and challenges in logistics and supply chain management. Being knowledgeable about current issues can help you demonstrate your proactive thinking and problem-solving skills during the interview process.
We think you need these skills to ace Operations Manager, Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people and stakeholder management, as well as any data-driven decision-making skills. Use specific examples that demonstrate your ability to lead teams and improve operational performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your background aligns with Amazon's goals. Mention your familiarity with Lean, Six Sigma, or Kaizen techniques if applicable, and how you can contribute to the team.
Highlight Relevant Qualifications: Clearly outline your degree and any relevant certifications. If you have experience with MS Office tools, especially Excel, mention it as this is crucial for analysing performance metrics.
Showcase Leadership Skills: Provide examples of how you've mentored or coached teams in previous roles. Highlight your ability to manage shifts and deal with operational challenges effectively, as this is key to the Operations Manager role.
How to prepare for a job interview at Amazon
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Data-Driven Decision Making
Highlight your experience in using data to influence business decisions. Prepare to discuss specific instances where you analysed performance metrics and implemented changes that improved operational excellence.
✨Familiarise Yourself with Lean Techniques
If you have experience with Lean, Six Sigma, or Kaizen techniques, make sure to mention it. Be ready to explain how you've applied these methodologies to enhance productivity and efficiency in previous roles.
✨Understand the Role of Collaboration
This role requires working closely with various support teams. Be prepared to discuss how you've effectively collaborated with HR, Finance, and other departments to achieve common goals in your previous positions.
