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- Tasks: Join our team to process and audit Reservation Product transactions while ensuring compliance.
- Company: AWS is the leading cloud platform, trusted by startups and Global 500 companies alike.
- Benefits: Enjoy flexible work-life balance, mentorship opportunities, and a culture of inclusion.
- Why this job: Be part of a dynamic team that values diverse experiences and fosters personal growth.
- Qualifications: 2+ years in analytics or finance; Excel proficiency and experience with SLAs required.
- Other info: We encourage all candidates, regardless of background, to apply and embrace their uniqueness.
The predicted salary is between 28800 - 43200 £ per year.
Description
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
The AWS RI Operations Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests.
We\’re looking for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.
Key job responsibilities
– Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements
– Occasionally act as escalation point for Reservation Product requests and issues
– Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions
– Vocally self-critical to allow for self-correction of errors
– Communicate effectively across all related channels to ensure transparency of process
– Occasionally retrieve and evaluate data using Excel and other data management/BI systems
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnu2019t followed a traditional path, or includes alternative experiences, donu2019t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worldu2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating u2014 thatu2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, thereu2019s nothing we canu2019t achieve in the cloud.
Inclusive Team Culture
Here at AWS, itu2019s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Weu2019re continuously raising our performance bar as we strive to become Earthu2019s Best Employer. Thatu2019s why youu2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
– 2+ years of relevant professional experience (e.g. Analytics, Finance, Accounting, Compliance)
– Experience working a queue of requests and meeting SLAs and proficient in Excel
– Experience navigating a knowledge base and following Standard Operating Procedures (SOP)
Preferred Qualifications
– Existing knowledge of AWS Reservation Products and tooling
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
Operations Analyst,RI Operations employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst,RI Operations
✨Tip Number 1
Familiarise yourself with AWS Reservation Products and their functionalities. Understanding the specifics of these products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, especially in data analysis and management. Being proficient in Excel is crucial for this role, so consider taking a quick online course or practicing with sample datasets to boost your confidence.
✨Tip Number 3
Prepare to discuss your experience with meeting SLAs and handling ticket queues. Think of specific examples where you successfully managed requests under pressure, as this will showcase your ability to thrive in a fast-paced environment.
✨Tip Number 4
Demonstrate your analytical mindset by preparing to discuss how you've identified and resolved discrepancies in past roles. Highlighting your problem-solving skills will resonate well with the team’s focus on accuracy and process improvement.
We think you need these skills to ace Operations Analyst,RI Operations
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Analyst in RI Operations. Familiarise yourself with the key job responsibilities mentioned in the job description, such as processing Reservation Product transactions and investigating data discrepancies.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your analytical skills, experience with SLAs, and proficiency in Excel, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and passion for the role. Mention specific experiences that demonstrate your ability to meet strict deadlines and your comfort in working from a ticket queue.
Highlight Relevant Skills: In your application, be sure to mention any experience you have with AWS Reservation Products or similar tools. This will show that you have a foundational understanding of the systems you'll be working with.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Analyst in the RI Operations team. Familiarise yourself with AWS Reservation Products and the processes involved in transaction requests, as this will help you answer questions confidently.
✨Showcase Analytical Skills
Prepare to discuss your analytical experience, especially in relation to data discrepancies and root cause analysis. Be ready to provide examples of how you've identified issues and proposed solutions in previous roles.
✨Demonstrate Process Orientation
Highlight your ability to adhere to strict SLAs and follow Standard Operating Procedures. Share specific instances where your attention to detail and process-driven mindset led to successful outcomes.
✨Communicate Effectively
Since effective communication is key in this role, practice articulating your thoughts clearly. Be prepared to discuss how you ensure transparency in processes and how you handle escalations or complex requests.
