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- Tasks: Lead a team to optimise Amazon Flex operations and enhance delivery processes.
- Company: Join Amazon, a global leader in e-commerce and logistics innovation.
- Benefits: Enjoy flexible working options, competitive pay, and a vibrant company culture.
- Why this job: Be part of a disruptive tech environment that transforms delivery services and empowers independent contractors.
- Qualifications: Experience in program management, data analysis, and team leadership is essential.
- Other info: Diversity and inclusion are core values at Amazon; all backgrounds are encouraged to apply.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a Manager, Field Operations, to streamline and elevate our Amazon Logistics (AMZL) operations based in London, to drive process improvement and optimization within the Amazon Flex business. The Manager, Field Operations, will be an experienced people-leader, strong with data, automation tools and SQL to automate our processes and increase our efficiency to enable us to deliver bigger results.
Amazon Flex works directly with independent contractors – called delivery partners (DPs) – to make deliveries to our customers. With Amazon Flex, individuals can be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are disruptive and promise to challenge traditional approaches, changing the way the industry operates.
The successful candidate will be self-motivated, passionate, analytical and detail-oriented, possess superior interpersonal and communication skills, and have previous experience in leading a team in an operational/programs/tech environment. A high bias for action and being comfortable with data is an absolute must, and candidates must demonstrate a track record of delivering results themselves and through others/their team.
Key job responsibilities
Lead a team of Program Managers and drive the strategy for the Amazon Logistics business for Amazon Flex in the UK. Enable your team to find opportunities to automate and optimize existing Amazon Flex processes. This includes, but not limited to, our customer experience, on road driver experience, and productivity/cost programs.
Identify new opportunities to experiment and pilot new programs, create new tools and reporting to drive business results. This will be done through leveraging yours and your team\’s skills with data, building of tools through Excel, Python, SQL, and more and driving long-term automation with tech teams to scale initiatives WW.
Partnering with WW Flex teams to understand common challenges to adopt standard practice and identify opportunities to collaborate with tech teams to build automated tooling and solutions to hand off our processes.- Experience defining program requirements and using data and metrics to determine improvements
– Experience managing, analyzing and communicating results to senior leadership
– Experience owning program strategy and end to end delivery
– Experience implementing repeatable processes and driving automation or standardization
– Experience in program or project management
– Experience managing teams
– Experience delivering cross functional projects- MBA
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Mgr, AMZL Field Ops UK Lead, Amazon Flex employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mgr, AMZL Field Ops UK Lead, Amazon Flex
✨Tip Number 1
Familiarise yourself with Amazon Flex and its operational model. Understanding how the app works and the challenges faced by delivery partners will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your data analysis skills, particularly in SQL and Excel. Being able to showcase your ability to analyse data and derive actionable insights will be crucial for this role.
✨Tip Number 3
Network with current or former employees in similar roles at Amazon. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare examples of past experiences where you've successfully led teams and implemented process improvements. Be ready to discuss how you used data to drive decisions and results.
We think you need these skills to ace Mgr, AMZL Field Ops UK Lead, Amazon Flex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, data analysis, and team leadership. Use specific examples that demonstrate your ability to drive process improvements and deliver results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the Amazon Flex business. Discuss how your skills with data, automation tools, and previous leadership experiences align with the job requirements.
Showcase Your Analytical Skills: Provide examples of how you've used data and metrics to drive improvements in past roles. Mention any experience you have with SQL, Excel, or Python, as these are crucial for the position.
Prepare for Potential Questions: Anticipate questions related to your experience in managing teams and delivering cross-functional projects. Be ready to discuss specific challenges you've faced and how you overcame them, particularly in an operational or tech environment.
How to prepare for a job interview at Amazon
✨Showcase Your Leadership Skills
As a Manager, Field Operations, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivated your team, and the results you achieved together. Use specific examples to illustrate your ability to drive performance and foster a positive team environment.
✨Demonstrate Your Data Proficiency
Since the role requires strong analytical skills, make sure to highlight your experience with data analysis and automation tools. Be ready to discuss how you've used SQL, Excel, or Python in past roles to improve processes or drive efficiencies. Prepare to share specific metrics or outcomes from your data-driven initiatives.
✨Understand Amazon Flex Operations
Familiarise yourself with the Amazon Flex model and its operational challenges. Research how independent contractors operate within this framework and think about potential areas for improvement. This knowledge will show your genuine interest in the role and your proactive approach to problem-solving.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess your fit for the company culture and your ability to handle various situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on your past experiences that align with the job requirements and Amazon's leadership principles.
