At a Glance
- Tasks: Manage shipper relationships and ensure exceptional service delivery within Amazon Shipping.
- Company: Join Amazon Shipping, a leader in innovative parcel delivery across the EU.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Flexible role with travel opportunities and a focus on continuous improvement.
- Why this job: Be the voice of shippers and drive operational excellence in a dynamic environment.
- Qualifications: Bachelor's degree and experience in customer-facing roles; data-driven mindset required.
The predicted salary is between 60750 - 74250 £ per year.
Amazon Shipping is building the future of parcel delivery for businesses across the EU. We pick up parcels directly from our shippers' facilities and deliver them to their end consumers using Amazon's world-class logistics network.
We're looking for a Shipper Experience Manager to own the operational relationship with a portfolio of shippers. You'll be the single point of contact from operations for your shippers within Amazon Shipping — their trusted advisor and their advocate internally. You'll onboard new shippers, drive performance across your portfolio, and ensure every shipper gets an exceptional level of service.
You'll drive alignment across partner teams, track actions to completion, and hold the network accountable for delivering results. You'll partner with Single Threaded Leaders, programme teams, and operational stakeholders to reduce costs, improve quality, and drive adoption of new capabilities with your shippers.
You'll need to be a supply chain subject matter expert who can translate complex operational realities into clear solutions for shippers. You'll visit shipper sites, host business reviews at all cadences, and use data and anecdotes to drive structural change internally. If you're energised by working at the intersection of customer experience and operational excellence, this is the role for you.
Our team is in a test-and-iterate phase — we're building new processes, refining our approach, and evolving quickly. You'll need to be highly flexible, comfortable with change, and able to adapt at pace as priorities shift and the function matures.
Key job responsibilities
- Portfolio Management & Performance
- Own the operational relationship with a portfolio of shippers, acting as their single point of contact within Amazon Shipping
- Monitor shipper performance across quality metrics including On-Time Performance (OTP), non-conveyable rates, and damages
- Track and drive improvement in safety metrics including prohibited items compliance
- Identify trends, root causes, and opportunities using data — drive alignment with responsible teams and track corrective actions to completion
- Proactively identify risks to shipper performance before they materialise and drive mitigating actions
- Understand shipper volume forecasts and coordinate with the network on peak planning and capacity impact
- Understand commercial SLAs and ensure operational delivery against them, closing gaps with partner teams where needed
- Shipper Onboarding
- Lead the operational onboarding of new shippers into the Amazon Shipping network
- Set shippers up for success with clear expectations, SLAs, and ongoing operational support
- Educate shippers on Amazon Shipping capabilities, processes, and best practices
- Cross-Functional Partnership
- Partner with Single Threaded Leaders (e.g. First Mile Cost) to reduce costs and improve outcomes for your shippers
- Collaborate with programme teams to drive shipper adoption of new programmes and initiatives
- Provide shipper anecdotes and data to support OP1 intakes and strategic planning
- Voice of Shipper
- Act as the voice of the shipper internally, ensuring your portfolio receives the right level of service
- Educate internal stakeholders on shipper needs and use real-world examples to drive structural change
- Visit shipper sites regularly to build relationships, understand their challenges, and identify opportunities
- Business Reviews & Governance
- Host Weekly Business Reviews (WBRs) to track performance and address operational issues
- Host Monthly Business Reviews (MBRs) to review trends, initiative progress, and strategic alignment
- Host Quarterly Business Reviews (QBRs) to present performance summaries, forward-looking plans, and recommendations
Basic qualifications
- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- Experience working in a customer-facing environment
- Experience using data and metrics to determine and drive improvements
- Experience managing competing priorities across a wide range of stakeholders
- Experience in customer-facing business presentations covering business and technical aspects or equivalent
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Knowledge of supply chain, logistics, or transportation operations
- Willingness to travel to shipper sites
Preferred qualification
- Experience in Amazon Operations, Central Flow, or other related supply chain teams
- Experience in program or project management including the delivery of cross-functional projects
- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- Familiarity with Amazon planning mechanisms (OP1/OP2)
- Experience in middle and/or last mile delivery or parcel logistics
Shipper Experience Manager, Amazon Shipping in Manchester employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Shipper Experience Manager, Amazon Shipping in Manchester
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Amazon and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Amazon!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Amazon keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Shipper Experience Manager, Amazon Shipping in Manchester
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Amazon:This is your chance to really connect with the team at Amazon. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Amazon
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Amazon.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Amazon that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Amazon. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
