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- Tasks: Lead a team of Solutions Engineers to support app developers and enhance operational efficiency.
- Company: Join Amazon, a global leader in tech innovation and mobile app solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be at the forefront of mobile app technology and make a real impact on developers' success.
- Qualifications: Bachelor's degree in Computer Engineering and 7+ years in software engineering required.
- Other info: Inclusive culture that values diversity and supports workplace accommodations.
The predicted salary is between 43200 - 72000 £ per year.
Manager, Solutions Engineering, Developer Solutions and Engineering
Job ID: 2802050 | ADCI – BLR 14 SEZ – F07
Are you passionate about mobile apps? As a Solutions Engineering Manager, you will lead a team of Solutions Engineers in the Content Apps and Partner Engagement (CAPE) team, who support world-class technical solutions to enable developers to distribute their apps and games within the Amazon Appstore and grow their businesses.
The role encompasses managing a growing solutions engineering team that works with third-party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be working as a player-coach interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you.
Responsibilities include managing support engineers, driving process and service improvements, monitoring and improving day-to-day operational efficiency, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves owning specific app partner relationships externally, driving development projects for building custom tools.
A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a strong metrics focus, great communication skills, strong customer focus, and the ability to lead collaboration with multiple cross-functional teams in a fast-paced environment.
Key job responsibilities
- Lead a team of highly talented Solutions Engineers responsible for managing support for third-party app developers.
- Lead and manage the team that drives organizational standards for operational excellence and resiliency.
- Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality.
- Participate in incident management to resolve in-field issues and communicate with a global audience.
- Develop and maintain a culture of innovation and operational efficiency in the team.
- Manage the design and development of new tools and software solutions supporting to drive operational efficiencies and automation.
- Hiring, growing, and retaining the engineering team, keeping up with the high Amazon bar. This leader will be responsible for continuing to build an extremely high caliber team.
- Develop and execute against organization and team roadmaps, goals, and strategies.
BASIC QUALIFICATIONS
• Bachelor’s degree in Computer Engineering or related technical discipline
• 7+ years of software/systems engineering and operations experience
• 4+ years’ experience managing people. Experience in hiring, building, and supervising high-performance teams
• Experience with mobile and web applications, Restful APIs, web services, systems administration, programming/scripting (Java or C++, React, Perl or shell scripting), understanding of monitoring and metrics.
• Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
PREFERRED QUALIFICATIONS
• Master’s degree in Computer Engineering or related technical discipline
• Ability to handle multiple competing priorities in a fast-paced environment
• Scalable and complex software development experience
• Substantive hands-on experience solving systems and operations problems
• Passionate and experienced in establishing, measuring, and meeting service level agreements, metrics-based management, improving the availability, performance, and quality of systems
• Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
• A proven track record of taking ownership and driving results on technical support projects and development projects.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Posted: January 27, 2025 (Updated about 20 hours ago)
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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Manager, Solutions Engineering, Developer Solutions and Engineering employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Solutions Engineering, Developer Solutions and Engineering
✨Tip Number 1
Familiarize yourself with the latest trends in mobile app development and the Amazon Appstore ecosystem. Understanding the specific challenges developers face will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your experience in managing technical teams and driving operational excellence. Be prepared to discuss specific examples of how you've improved team performance and resolved complex issues.
✨Tip Number 3
Demonstrate your ability to communicate complex technical concepts clearly. Practice explaining technical topics in a way that non-technical stakeholders can understand, as this is crucial for the role.
✨Tip Number 4
Showcase your passion for innovation and efficiency. Be ready to share ideas on how you would foster a culture of innovation within the team and drive improvements in operational processes.
We think you need these skills to ace Manager, Solutions Engineering, Developer Solutions and Engineering
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and qualifications required for the Solutions Engineering Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Technical Skills: Emphasize your technical background, especially in software/systems engineering, mobile applications, and programming languages mentioned in the job description. Provide specific examples of projects or teams you've led that demonstrate these skills.
Showcase Leadership Experience: Since the role involves managing a team, detail your experience in hiring, building, and supervising high-performance teams. Include metrics or outcomes that showcase your leadership effectiveness.
Communicate Clearly: Given the importance of communication in this role, ensure your application is well-structured and free of jargon. Present complex technical information clearly and concisely, as if you were addressing both technical and non-technical stakeholders.
How to prepare for a job interview at Amazon
✨Show Your Passion for Mobile Apps
Make sure to express your enthusiasm for mobile applications during the interview. Share specific examples of how you've engaged with mobile app development or how you've supported developers in the past.
✨Demonstrate Leadership Experience
Highlight your experience in managing teams, especially in a technical environment. Be prepared to discuss how you've built high-performance teams and driven operational excellence in previous roles.
✨Communicate Clearly and Effectively
Since the role requires excellent communication skills, practice explaining complex technical concepts in simple terms. Prepare to showcase your ability to communicate with both technical and non-technical stakeholders.
✨Prepare for Technical Questions
Brush up on your knowledge of mobile and web applications, APIs, and programming languages mentioned in the job description. Be ready to discuss your hands-on experience with these technologies and how you've solved related problems.
