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- Tasks: Lead a team of 200+ to enhance retail efficiency and drive automation.
- Company: Join Amazon, the world's most customer-centric company, revolutionising e-commerce.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and innovation.
- Why this job: Make a real impact on business goals while collaborating with global teams.
- Qualifications: 8+ years in vendor management and retail operations; strong program management skills required.
- Other info: Inclusive culture that values diversity and supports workplace accommodations.
The predicted salary is between 48000 - 72000 £ per year.
RBS Retail Efficiency team is looking for a Manager, Program Management to lead Retail Efficiency program. In this role you will be expected to lead a team of 200+ people, partner with Amazon Retail teams WW on Business goals and partnering with tech teams to drive automation and efficiency. This role will closely work with senior leadership team in Retail WW to drive program expansion, upstream defect elimination and delivering on business KPI\’s. Key success factors for this role will be performance on Business goals, Operational metrics, Vendor Experience and Cost of operations.
Candidate Profile
Candidate will have 8+ years of experience in Vendor Management, Retail Operations and leading large teams. Additionally, you will have program management skills with the ability to influence internal and external stakeholders and drive project execution. Lastly, you will be expected to deliver solutions and programs that are technology based, highly scalable – while maintaining a good customer and business partner focus.
You will have a demonstrated record of team building and execution in a high volume operational environments and be able to lead not only at the strategic level, but also tactically by diving deeply into business and technical domains. This requires a person that is very metrics driven, yet has the vision to scale the business. The individual would be responsible for overall planning, budgeting, growth, delivery and productivity of the program. The individual would have targets on Business metrics, Operational metrics and Automation. Would engage with WW Retail teams and build customer confidence through quality delivery, robust processes and sound reporting metrics.
Key job responsibilities
Responsibilities of this leader include:
· Own and Deliver on VIP metrics like Campaign Coverage, FCF generation, incremental OPS delivered, etc. Set up review mechanisms with Retail teams to drive performance
· Drive Operational excellence through improvement in SLA\’s, Positive Response rates (PRR), Vendor Experience
· Lead an organization of 100+ employees spread across multiple countries . Drive team engagement, head count planning and hiring across multiple countries.
· Lead WBR/MBR/QBR reviews for the org with Senior leadership across Retail and RBS
About the team
About Amazon.com
Amazon.com strives to be Earth\’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon\’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company\’s DNA. The world\’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
The Retail Business Systems (RBS) group is an integral part of Amazon online product lifecycle and buying operations. RBS’ vision is to accelerate Amazon’s flywheel by fixing catalog defects and scale critical store operations function by standardization, automation and defect elimination through its selection, defect elimination, product, tech and paid selling partner support operations pillars (PSPS/AVS). The tasks handled by this group have a direct impact on Retail Cost to serve, customer buying decisions and vendor experience. This role is within Retail Efficiency program that supports both AVS and non AVS Tier 1 vendors through providing business operations services.
BASIC QUALIFICATIONS
– 5+ years of cross functional project delivery experience
– 5+ years of program or project management experience
– 5+ years of working cross functionally with tech and non-tech teams experience
– Experience defining program requirements and using data and metrics to determine improvements
– Experience managing teams
PREFERRED QUALIFICATIONS
– Experience managing, analyzing and communicating results to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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Manager, Program Management, Retail Efficiency Program (RBS) employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Program Management, Retail Efficiency Program (RBS)
✨Tip Number 1
Familiarise yourself with Amazon's Retail Efficiency Program and its key performance indicators. Understanding the specific metrics that drive success in this role will help you speak confidently about how you can contribute to achieving these goals during your discussions.
✨Tip Number 2
Network with current or former employees in similar roles at Amazon. They can provide valuable insights into the company culture, expectations, and challenges faced in the position, which can help you tailor your approach when engaging with the hiring team.
✨Tip Number 3
Prepare to discuss your experience in leading large teams and managing cross-functional projects. Be ready to share specific examples of how you've driven operational excellence and improved vendor experiences in previous roles, as this will resonate well with the hiring managers.
✨Tip Number 4
Demonstrate your understanding of technology's role in retail operations. Highlight any experience you have with automation and scalable solutions, as this aligns closely with the expectations for the Manager, Program Management role within the Retail Efficiency Program.
We think you need these skills to ace Manager, Program Management, Retail Efficiency Program (RBS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in vendor management, retail operations, and leading large teams. Use specific examples that demonstrate your program management skills and ability to influence stakeholders.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the Retail Efficiency Program. Discuss how your background aligns with the key responsibilities of the role and how you can contribute to achieving business goals.
Highlight Metrics-Driven Achievements: Since the role is metrics-driven, include quantifiable achievements in your application. For instance, mention any improvements in operational metrics or successful project deliveries that had a measurable impact on business performance.
Showcase Leadership Experience: Emphasise your leadership experience, particularly in managing large teams across multiple countries. Provide examples of how you have driven team engagement and successfully executed strategic initiatives.
How to prepare for a job interview at Amazon
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Manager, Program Management role within the Retail Efficiency Program. Familiarise yourself with the key responsibilities such as leading a large team, driving operational excellence, and engaging with senior leadership.
✨Showcase Your Metrics-Driven Approach
Since this role is highly metrics-driven, be prepared to discuss how you've used data to influence decisions in your previous roles. Highlight specific examples where your focus on metrics led to improved performance or efficiency.
✨Demonstrate Team Leadership Skills
With a team of over 200 people, it's crucial to showcase your experience in team building and management. Share examples of how you've successfully led large teams, managed headcount planning, and driven engagement across diverse groups.
✨Prepare for Cross-Functional Collaboration
This position requires working closely with both tech and non-tech teams. Be ready to discuss your experience in cross-functional project delivery and how you've effectively communicated and collaborated with various stakeholders to achieve business goals.
