Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team investigating transactions to enhance safety and customer satisfaction.
- Company: Join Amazon, a global leader in e-commerce and technology.
- Benefits: Enjoy flexible work options, career development opportunities, and a vibrant company culture.
- Why this job: Make a real impact on customer experience while developing your leadership skills.
- Qualifications: 1+ years in management and operations; team leadership experience required.
- Other info: Inclusive workplace with support for diverse needs during the hiring process.
The predicted salary is between 36000 - 60000 £ per year.
Managers – Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature.
In charge of managing a team of Investigation specialists who investigate transactions on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.
Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.
In addition to being responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement. She / he will be expected to participate in strategic planning, project road mapping activities of the team.
Identify trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.
Key job responsibilities
The Key to success in this role is the ability to understand the Transaction Management group’s vision and make independent decisions with sound judgment to manage their teams to attain that vision.
The incumbent is required to demonstrate performance in the following areas:
Metrics – by consistently leading their team to meet and exceed service levels and targets in reducing bad debt for their Company and maintain the performance and metrics of all team members, and hence the team at expected levels.
Process Improvement – by delivering significant Business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience. Work with peer technical teams in Amazon to articulate and prioritize feature needs for investigation tool sets. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision.
People Development – by developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Amazon.
Business Exposure – by using their exposure to team’s technical or business areas, their understanding of Amazon’s marketplace, trends and fraud issues impacting the retail industry, to share ideas with Management that positively influence the vision for the Selling Partner Risk Operations group.
Judgment and Discretion: The incumbent has direct responsibility over multiple functions and processes in the Selling Partner Risk Operation. The individual consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. The individual takes decisions that are documented, and involve partnering with other internal stakeholder/teams as appropriate and required when making decisions that have wider impact.
BASIC QUALIFICATIONS
– 1+ years of operational and/or retail management experience
– 1+ years of team management experience
– Ability to function in an ambiguous, fast paced work environment
PREFERRED QUALIFICATIONS
– Experience with six sigma tools and Lean techniques
– – MBA in relevant field of Operations
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr
Manager I, Investigations, Fraud Prevention employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager I, Investigations, Fraud Prevention
✨Tip Number 1
Familiarise yourself with Amazon's Transaction Management group and its vision. Understanding their goals will help you align your leadership style and decision-making process with the company's objectives, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in managing teams in fast-paced environments. Be prepared to discuss specific examples of how you've successfully led teams to meet performance metrics and improve processes, as this is crucial for the role.
✨Tip Number 3
Showcase your knowledge of process improvement methodologies like Six Sigma or Lean techniques. If you have any certifications or relevant experiences, be ready to discuss how you've applied these tools to achieve significant business impacts.
✨Tip Number 4
Prepare to demonstrate your ability to make high-judgment decisions. Think of scenarios where you've had to exercise discretion in problem-solving and how those decisions positively influenced your team's performance.
We think you need these skills to ace Manager I, Investigations, Fraud Prevention
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational and retail management, as well as team management. Use specific examples that demonstrate your ability to lead teams and improve processes.
Craft a Strong Cover Letter: In your cover letter, express your understanding of the role's responsibilities, particularly around metrics, process improvement, and people development. Share your vision for how you would contribute to the team's success.
Highlight Relevant Skills: Emphasise any experience with Six Sigma tools and Lean techniques, as these are preferred qualifications. Mention your ability to thrive in fast-paced environments and your problem-solving skills.
Showcase Leadership Experience: Provide examples of how you've successfully managed teams in the past. Discuss your approach to coaching, feedback, and performance management, as these are key aspects of the role.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you have a clear understanding of the Manager I, Investigations role. Familiarise yourself with the key responsibilities, such as team performance management and process improvement, so you can discuss how your experience aligns with these expectations.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities, particularly in managing teams and driving performance. Be ready to discuss how you've successfully coached team members and improved service levels in previous roles.
✨Discuss Process Improvement
Be prepared to talk about specific instances where you've implemented process improvements or contributed to significant business impacts. Highlight any experience with Six Sigma tools or Lean techniques, as these are preferred qualifications for the role.
✨Demonstrate Decision-Making Skills
Since the role requires sound judgment and discretion, think of examples where you've made independent decisions that positively affected your team or organisation. Discuss how you approach problem-solving and decision-making in ambiguous situations.
