At a Glance
- Tasks: Lead complex privacy programs and drive improvements across Customer Service data processing.
- Company: Join Amazon's Customer Service Trust & Compliance team, a leader in privacy and compliance.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Other info: Dynamic team focused on embedding compliance into every product and process.
- Why this job: Make a real impact on customer trust while working with innovative privacy solutions.
- Qualifications: Experience in privacy, compliance, and strong documentation skills required.
The predicted salary is between 63000 - 77000 £ per year.
We are seeking a Privacy Specialist to own the lifecycle of complex, cross-functional privacy programs within Customer Service Trust & Compliance (CSTC).
You will define privacy strategy, design long-term solutions, and drive risk reduction across Customer Service data processing activities.
Operating where strategy and business problems may not be well defined, you will partner with Legal, product owning teams and privacy adjacent teams to influence roadmap priorities, deliver privacy improvements quantified with metrics, and develop unified approaches that strengthen customer trust at an organisational level.
Key job responsibilities
- Own the lifecycle of complex, cross-functional privacy programs, including Records of Processing and Privacy Impact Assessments, from strategy definition through execution and continuous improvement.
- Define program objectives and drive privacy improvements quantified with metrics, contributing to business review narratives and organisational goals.
- Assess privacy implications across products, services, and data flows; identify high-risk processing and drive appropriate risk mitigation aligned to regulatory tolerance levels.
- Partner with Legal and product owning teams to negotiate obligations, drive crisp decisions, and represent privacy programs to directors and VPs.
- Operationalise regulatory and legal requirements into program controls; oversee rollout, testing, and measurement of effectiveness across CS systems.
- Streamline and eliminate excess processes and controls; create predictable paths and drive automation that reduces manual work and unblocks innovation.
- Manage vendor and third-party privacy governance, contributing to privacy-related policies, contracts, and data transfer agreements.
About the team
The Customer Service Trust & Compliance (CSTC) team is the compliance backbone of Customer Service, operating at the intersection of regulatory obligation, customer trust, and Amazon's innovation agenda.
Organised across four pillars — Regulatory Intelligence, Governance, Enablement, and Verification — we translate complex regulatory requirements into actionable, builder-friendly frameworks across privacy, AI governance, accessibility, and consumer rights.
Our vision is to shift from reactive remediation to preventive assurance: embedding compliance at the design stage of every product, policy, and process to enable innovation at speed while meeting regulatory obligations.
- Bachelor's degree
- Experience in compliance, audit or risk management
- Extensive experience in privacy, data governance, compliance, or a related domain, spanning two or more privacy domain areas (e. g., privacy by design, regulatory compliance, IT audit, data subject rights, industry standards, ethical use of data).
- Experience creating written documentation (e. g., privacy assessments, compliance reports, or policy papers) for executive or cross-functional audiences - Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree
- Experience in Customer Service
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Familiarity with various control frameworks and experience assessing data-level and application-level controls.
- Knowledge of AI/ML privacy governance, including privacy implications of automated decision-making, personalisation, and data analytics.
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice ( https://www. amazon. jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Sr. Privacy Specialist, Amazon Customer Service in London employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Privacy Specialist, Amazon Customer Service in London
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Amazon looking for candidates who are engaged and informed.
We think you need these skills to ace Sr. Privacy Specialist, Amazon Customer Service in London
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Amazon. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Amazon
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Amazon’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
