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- Tasks: Drive business development for Amazon Connect, collaborating with diverse teams to achieve customer success.
- Company: Join AWS, the leading cloud platform known for innovation and customer obsession.
- Benefits: Enjoy flexible work-life balance, mentorship, and career growth opportunities.
- Why this job: Make a real impact in a fast-growing team and shape the future of cloud services.
- Qualifications: Experience in business development and CCaaS/CRM is essential.
- Other info: Diverse and inclusive culture that values unique experiences and perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, CCaaS background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) CXE team as a Business Development Specialist!
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Key job responsibilities:- Own the business development strategy and execution for Amazon Connect in UKI, collaborating with teams in the field including Sales, Partners, Marketing, and other Specialists.
- Leverage your expertise in CX/CCaaS/CRM to understand the most important customer needs to address.
- Lead cross-functional initiatives to expand territories/accounts, develop scalable programs to drive adoption, and identify new opportunities.
- Develop and execute goals to drive long term growth in your territory, while meeting revenue and non-revenue driven KPIs.
- Bring customer data and market signals back to EMEA and Worldwide teams to ensure we are prioritising the right features and services for our customers.
- Deliver monthly/quarterly business reviews and operational planning documents for your respective territory.
- Drive geographical scale through external partners; Partner with cross functional teams, and execute customer acquisition strategies and programs.
Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance: We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
About the team:The Amazon Connect specialist team helps customers learn about and adopt AWS's Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center service, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.
Basic Qualifications:- Several years of demonstrable business development experience.
- Significant domain experience in CCaaS / CRM / SaaS.
- Exceptional interpersonal and communication (both written and verbal) skills with experience communicating to technical and non-technical audiences.
- Established track record of credibility as a technology advisor with customer executives (e.g. CEO, COO, CIO, CTO, CMO) and Line of Business Leaders.
- Experience and success in negotiating complex deals with customers and partners.
- Experience in a heavily matrixed sales environment, including developing, implementing, managing, and executing go-to-market growth initiatives and sales motions.
- Deep understanding of cloud technologies, including public and hybrid cloud platforms.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Sr. BD Specialist u2013 Amazon Connect UKI,Amazon Connect in London employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. BD Specialist u2013 Amazon Connect UKI,Amazon Connect in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Understand their products, especially Amazon Connect, and think about how your skills can help them achieve their goals. Practice common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Showcase your achievements! When you get the chance to talk about your experience, focus on specific results you've achieved in previous roles. Use numbers and examples to illustrate how you’ve driven growth or improved processes, especially in CCaaS or CRM.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at AWS. So, go ahead and hit that apply button!
We think you need these skills to ace Sr. BD Specialist u2013 Amazon Connect UKI,Amazon Connect in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and cloud technology shine through. We want to see how your passion aligns with our mission at AWS!
Tailor Your Experience: Make sure to highlight your relevant experience in CCaaS, CRM, or SaaS. We love seeing how your background can contribute to our team, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Let’s get started on this journey together!
How to prepare for a job interview at Amazon
✨Know Your Stuff
Make sure you brush up on your knowledge of CCaaS, CRM, and cloud technologies. Understand how Amazon Connect fits into the broader AWS ecosystem and be ready to discuss its benefits and features. This will show that you're not just interested in the role but also passionate about the product.
✨Showcase Your Sales Skills
Prepare to share specific examples of your past business development successes. Think about complex deals you've negotiated and how you’ve driven growth in previous roles. Use metrics to back up your claims; numbers speak volumes in sales!
✨Understand Customer Needs
Demonstrate your customer-obsessed mindset by discussing how you've identified and addressed customer needs in the past. Be ready to talk about how you would leverage customer data and market signals to inform your strategies at AWS.
✨Be Ready for Collaboration
Since this role involves working with cross-functional teams, prepare to discuss your experience collaborating with different departments. Highlight any successful initiatives you've led that required teamwork, and be ready to explain how you can drive geographical scale through partnerships.
