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For Companies At a Glance
- Tasks: Transform customer experience with innovative cloud communication solutions using AWS Connect.
- Company: Join Amazon, a leader in cloud technology and innovation.
- Benefits: Flexible work-life balance, mentorship, and career growth opportunities.
- Why this job: Be at the forefront of revolutionising customer engagement technologies.
- Qualifications: Experience in software development, cloud computing, and customer service.
- Other info: Diverse and inclusive team culture that values fresh perspectives.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Transform customer experience through state of the art cloud communication solutions and help enterprises revolutionize how they connect with their customers! We’re seeking a passionate technical expert who will drive innovative contact center transformations using AWS Connect, bridging complex technical challenges with strategic customer solutions. You’ll be at the forefront of reimagining customer engagement technologies, working directly with enterprise teams to design sophisticated, scalable communication architectures that solve real-world business challenges. Your expertise will help organizations unlock new possibilities in customer interaction, leveraging AWS’s most advanced cloud communication platforms.
Key job responsibilities
- Architect Innovative Solutions: Design advanced, AWS-optimized communication architectures for enterprise customers
- Technical Leadership: Provide expert guidance to GTM teams and unblock critical customer business challenges
- Customer Advocacy: Represent customer perspectives, curating feature requests and technical feedback
- Knowledge Sharing: Create enablement materials and thought leadership content across technical forums
- Community Development: Support and guide an internal network of technical subject matter experts
A day in the life
Your day will blend deep technical problem-solving with strategic customer engagement. You’ll collaborate with cross‑functional teams, dive into complex architectural designs, and translate technical capabilities into business value. Expect to move seamlessly between technical deep‑dives with engineering teams and high‑level strategic discussions with executive leadership.
About the team
Our Amazon Connect Specialist Team comprises domain experts passionate about transforming customer experience technologies. We’re a collaborative group dedicated to pushing the boundaries of what’s possible in cloud‑based communication solutions. Our team thrives on innovation, customer‑centricity, and solving complex technological challenges.
Basic Qualifications
- Experience in specific technology domain areas like software development, cloud computing, systems engineering, infrastructure, security, networking, data and analytics
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience in the customer service/contact center industry
Preferred Qualifications
- Experience working with end user or developer communities
- Experience communicating complex ideas to technical and non‑technical audiences
- Advanced infrastructure and networking architecture experience
- Deep understanding of enterprise communication technologies
Senior Worldwide Specialist Solutions Architect, Amazon Connect in London employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Worldwide Specialist Solutions Architect, Amazon Connect in London
✨Tip Number 1
Network like a pro! Reach out to current employees at AWS or in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know, they might even refer you!
✨Tip Number 2
Prepare for those interviews by diving deep into AWS Connect and its features. Be ready to discuss how you can architect innovative solutions that solve real-world business challenges. Show us your passion for transforming customer experiences!
✨Tip Number 3
Don’t just focus on technical skills; highlight your ability to communicate complex ideas clearly. Practice explaining your past projects in a way that both techies and non-techies can understand. This will set you apart in interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the AWS team. Don’t hesitate – get your application in and let’s revolutionise customer engagement together!
We think you need these skills to ace Senior Worldwide Specialist Solutions Architect, Amazon Connect in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for transforming customer experiences shine through! We want to see how your passion aligns with our mission at StudySmarter.
Tailor Your Experience: Make sure to highlight your relevant experience in cloud communication solutions and customer engagement technologies. We love seeing how your background can bridge technical challenges with strategic solutions!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Remember, we’re looking for innovative thinkers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Amazon
✨Know Your Tech Inside Out
As a Senior Worldwide Specialist Solutions Architect, you’ll need to showcase your expertise in AWS and cloud communication technologies. Brush up on the latest AWS features and be ready to discuss how they can solve real-world business challenges. Prepare examples of past projects where you’ve successfully implemented these technologies.
✨Understand Customer Needs
This role is all about transforming customer experiences. Research the company’s current solutions and think about how you can enhance them. Be prepared to discuss how you would advocate for customer perspectives and curate feature requests based on their needs.
✨Showcase Your Leadership Skills
You’ll be providing technical leadership, so highlight your experience guiding teams through complex challenges. Prepare to share specific instances where you’ve unblocked critical issues for customers or led a team to success. This will demonstrate your ability to bridge technical and strategic discussions.
✨Engage with the Team Spirit
The Amazon Connect Specialist Team thrives on collaboration and innovation. During the interview, express your enthusiasm for working in a team environment. Share examples of how you’ve contributed to community development or knowledge sharing in previous roles, as this aligns with their culture.
