At a Glance
- Tasks: Drive AWS adoption for top financial services, crafting strategies and providing technical guidance.
- Company: Join Amazon Web Services, a leader in cloud technology and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on AI and operational excellence.
- Why this job: Be the trusted advisor for major financial firms, shaping their cloud strategies.
- Qualifications: 5+ years in tech roles, strong communication skills, and experience in financial services.
The predicted salary is between 75600 - 92400 £ per year.
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Global Financial Services customers across capital markets, insurance, and banking and payments gain the best value and service from AWS? At AWS Support we're looking for a Senior Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more.
This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to some of the world's largest financial services organizations. The TAM role is not directly hands on keyboard within the customer's environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution.
More importantly you will work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, regulatory requirements, support and risk management.
You will operate as a trusted technical peer to your customers' senior technology leaders, owning the cloud strategy conversation end-to-end — defining where the customer is heading, why, and what success looks like. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy through application-specific reviews, proactive monitoring, and custom runbooks.
You will establish and evolve frameworks governing customer operations on AWS, including DevSecOps practices, Operational Excellence standards, AI strategy, and Target Operating Models. You will use generative AI tools fluently to accelerate your own work and, more importantly, to unlock deeper insights and proactive recommendations for your customers. You will guide customers on adopting AWS generative AI services to modernise their operations and drive measurable business outcomes.
You will leverage AI agents for workload discovery, review, and risk identification, steering agent outputs into actionable strategies that help customers move faster and with greater confidence. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
Key job responsibilities
- Work proactively as part of the AWS Unified Operations (UOps) delivery model to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
- Effectively represent AWS within a customer's environment leveraging your technical acumen and customer-facing skills.
- Drive discussions with senior leadership regarding incidents, trade-offs, regulatory requirements, support and risk management.
- Own the technical strategy for assigned customers — seeing across compute, storage, networking, security, data, and application domains to ensure they align and produce coherent outcomes.
- Define and maintain operational frameworks including DevSecOps practices, Operational Excellence standards, and Target Operating Models tailored to each customer's environment.
- Proactively keep customers' AWS environments operationally healthy through application-specific reviews, proactive monitoring, and custom runbooks.
- Use generative AI tools fluently to accelerate troubleshooting, operational reviews, and customer guidance, and help customers adopt AWS generative AI services to modernize their operations.
- Leverage AI agents for workload discovery, deep dive reviews, and resilience assessments — reviewing and steering agent output to deliver actionable recommendations at pace.
About the team
In GFS, we provide support to some of the world's largest financial services firms. We align ourselves with our customers to support their adoption of the cloud. We analyze and assist with financial goals, performance goals, and partner with our customers to provide a cloud experience that suits their needs. We cover the divisions of capital markets, insurance, and banking and payments.
Qualifications
- Bachelor's degree in Computer Science, Math, or a related field
- 5+ years of design/implementation/operations/consulting with distributed applications experience
- 5+ years of technical engineering experience
- Experience in a 24x7 operational services or support environment
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Experience in the financial services industry
- 7+ years of experience with operational parameters and troubleshooting for four (4) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment
- Demonstrated ability to define and own cloud strategy across multiple technical domains, aligning workloads, operational frameworks, and business objectives into a coherent roadmap
- Experience establishing DevSecOps practices, Operational Excellence standards, or Target Operating Models for enterprise customers
- Comfort engaging CTO-level stakeholders as a technical peer, translating complex cross-domain technical work into strategic recommendations
- Familiarity with AI/ML services and practical experience using AI-assisted tooling to accelerate technical reviews, discovery, or operational analysis
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
Senior Technical Account Manager, Strategic Industries - Global Financial Services in London employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
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We think this is how you could land Senior Technical Account Manager, Strategic Industries - Global Financial Services in London
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We think you need these skills to ace Senior Technical Account Manager, Strategic Industries - Global Financial Services in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Amazon.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Amazon and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Amazon
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Amazon uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
