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- Tasks: Drive customer success by maximising cloud-based desktop solutions for Fortune 500 companies.
- Company: Join AWS, the leading cloud platform known for innovation and growth.
- Benefits: Enjoy flexible work-life balance, mentorship, and career advancement opportunities.
- Why this job: Be a strategic catalyst in transforming enterprise digital workplaces with cutting-edge technology.
- Qualifications: 5+ years in cloud programs and customer engagement; tech-savvy with strong problem-solving skills.
- Other info: Inclusive culture that values curiosity and connection, fostering collaboration and unique perspectives.
The predicted salary is between 48000 - 72000 £ per year.
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
Transform enterprise digital workplaces while accelerating your career with AWS's fastest-growing End User Computing portfolio. Drive millions in revenue growth by helping Fortune 500 companies unlock the full potential of cloud-based desktop and application solutions.
As a Customer Success Specialist for AWS End User Computing (EUC), you'll be the strategic catalyst helping enterprises maximize their investment in Amazon WorkSpaces, AppStream 2.0, and virtualization technologies. You'll focus on high-impact customers who haven't yet reached 50% of their planned EUC consumption, creating frameworks and playbooks that accelerate adoption and deliver measurable business outcomes.
This role combines technical expertise in desktop virtualization and enterprise authentication with strategic thinking to drive AWS revenue growth. You'll build executive relationships, lead transformational conversations, and directly impact customer success while advancing AWS's EUC strategy in the market.
Key Responsibilities- Strategic Customer Engagement & Acceleration: Develop customized success plans for enterprise EUC adoption, engaging technical and business stakeholders through tailored workshops and enablement programs. Orchestrate executive alignment while serving as the primary EUC domain expert within account teams, coordinating with CSMs and TAMs to maximize customer outcomes.
- Portfolio Management & Technical Excellence: Manage 7+ high-value opportunities using tiered engagement models, identifying and resolving technical blockers including performance issues and integration challenges. Maintain L300+ expertise in AWS EUC services, conducting architecture reviews and environment optimization while analyzing usage patterns to implement targeted acceleration programs.
- Partner Orchestration & Collaboration: Identify and engage EUC-qualified partners for customer engagements, coordinating joint planning sessions and monitoring performance on deliverables. Drive partner attachment goals while ensuring technical capability alignment and supporting development of new partner programs.
- Customer Success & Advocacy: Monitor health dashboards to proactively address risks and adoption barriers. Drive customer advocacy through success story documentation and reference program participation. Track adoption metrics to measure effectiveness and identify continuous improvement opportunities, collaborating with AWS EUC service teams on feature requests and custom solutions.
A Day in the Life: Morning: Reviewing dashboards over coffee, spotting a Fortune 500 account stuck at 30% WorkSpaces adoption. Mid-Morning: Video call with their IT team – part detective work, part technical consulting to understand why users aren't embracing virtual desktops. Afternoon: Orchestrating solutions – pulling in AWS service teams and partners to tackle integration challenges. Some days you're the technical expert, others the project coordinator. Executive Time: Presenting to C-suite, translating technical wins into business value. Reality: You'll stretch beyond comfort zones daily – troubleshooting technical issues one moment, strategizing with executives the next.
About the Team: This position is part of the End User Computing (EUC) WorldWide Customer Success Specialist team and will mostly be overseeing EMEA based customers.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications- 5+ years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience
- 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
- Experience with virtualization (Hypervisors, VMware, Xen), or experience with Active Directory and experience demonstrating software engineering skills in a previous internship, work experience, coding competitions, or publications
- Experience implementing cloud services including migrations and modernization projects or similar
- Bachelor's degree in science, technology, engineering, math, business or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Senior Customer Success Specialist ,AWS End User Computing in London employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Specialist ,AWS End User Computing in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AWS, especially those in Customer Success roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into AWS End User Computing services. Know your stuff about Amazon WorkSpaces and AppStream 2.0, and be ready to discuss how you can drive customer success with these tools.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. AWS loves candidates who can think on their feet and come up with innovative solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the AWS team!
We think you need these skills to ace Senior Customer Success Specialist ,AWS End User Computing in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Specialist role. Highlight your experience with AWS services and customer engagement strategies, as this will show us you understand what we're looking for.
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise in desktop virtualization and cloud technologies. We want to see how your skills can help drive AWS revenue growth and customer success.
Be Authentic: Let your personality shine through in your application. We value curiosity and connection, so share your passion for technology and how it drives you to help customers succeed.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Amazon
✨Know Your AWS EUC Inside Out
Make sure you have a solid understanding of AWS End User Computing services like Amazon WorkSpaces and AppStream 2.0. Brush up on their features, benefits, and common use cases so you can confidently discuss how they can help enterprises maximise their cloud investments.
✨Prepare for Technical Questions
Expect to face technical questions related to desktop virtualization and enterprise authentication. Review key concepts and be ready to explain how you've tackled similar challenges in the past. Use specific examples from your experience to demonstrate your expertise.
✨Showcase Your Customer Engagement Skills
This role is all about building relationships with customers. Prepare to share examples of how you've successfully engaged with executives and technical teams in previous roles. Highlight your ability to create tailored success plans and drive adoption.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would approach developing frameworks and playbooks for customer success. Think about how you can align technical solutions with business outcomes, and be prepared to share your ideas on driving revenue growth through effective customer engagement.
