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- Tasks: Resolve complex customer issues and provide technical support for programmatic advertising.
- Company: Join Amazon Advertising, a leader in innovative ad solutions.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic tech environment.
- Qualifications: 3+ years in technical support, cloud computing, and software development.
- Other info: Be part of a diverse team that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more.
Within Amazon Advertising, the Advertising Creative, Trust & Support team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent. Our Amazon DSP team is looking for a Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York.
In this role, you will independently resolve customer campaign execution issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects, reproducing in-depth and complex cases across our DSP product and processes, and researching solutions to unblock customers. This is a complex environment, as you will own the most critical part of the customer experience and deliver on our customers’ most basic need.
While we obsess over incident response, in this role you will also develop tools to scale our service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar set by Amazon.
Key job responsibilities:
- Independently handle complex customer issues by reproducing cases, root cause analysis, and providing prioritization input
- Demonstrate deep technical expertise and advanced problem-solving for critical programmatic advertising issues
- Serve as an escalation point, owning resolution of the most complex, cross-organizational issues
- Communicate directly with internal teams to investigate, define workarounds, and resolve defects
- Provide advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms
- Prioritize issues using case management tools based on customer impact
- Contribute to training and documentation for internal and external users
- Automate standard procedures through scripting and data APIs to analyze high-volume transaction data
- Proactively identify solutions, communicating trends, and suggesting customer experience improvements
- Develop and mentor peers to enhance technical skills in programmatic advertising and troubleshooting
- Drive continuous improvement and shape support strategy and technology approach
- Identify emerging issues and influence product prioritization through technical investigation
Basic Qualifications:
- 3+ years of network and operating system support experience
- 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
- 3+ years of database administration experience
- 3+ years of software development with object oriented language experience
- 3+ years of continuous integration and continuous delivery (CI/CD) experience
- 3+ years of information security and compliance experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
Preferred Qualifications:
- 3+ years of technical support experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Programmatic Solutions Consultant - Tech,Programmatic Solutions Consultants in London employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programmatic Solutions Consultant - Tech,Programmatic Solutions Consultants in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to programmatic advertising. We can’t stress enough how important it is to showcase your technical expertise and problem-solving skills during the chat.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows you’re genuinely interested in the role and the company.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest openings tailored to your skills and interests.
We think you need these skills to ace Programmatic Solutions Consultant - Tech,Programmatic Solutions Consultants in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in programmatic advertising and technical support. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their analytical thinking and ability to resolve customer challenges effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, as this will help us quickly understand your fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Amazon
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to programmatic advertising and the specific tools mentioned in the job description, like AAT, CAPI, and AWS. Being able to discuss these technologies confidently will show that you're not just familiar with them, but that you can also troubleshoot and provide solutions.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle complex customer issues. Prepare some examples from your past experience where you successfully resolved technical problems or improved processes. This will demonstrate your advanced problem-solving skills and your ability to think critically under pressure.
✨Understand Customer Experience
Since this role is all about enhancing the customer experience, think about how you can contribute to that. Be ready to discuss ways you've previously identified trends or suggested improvements based on customer feedback. Showing that you prioritise customer satisfaction will resonate well with the interviewers.
✨Show Your Passion for Continuous Improvement
Amazon values innovation and continuous improvement, so come prepared to talk about how you've driven change in your previous roles. Whether it's through automating processes or mentoring peers, sharing your experiences will highlight your proactive approach and alignment with Amazon's culture.
