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For Companies At a Glance
- Tasks: Lead innovative projects to optimise IT hardware onboarding and enhance supply chain efficiency.
- Company: Join Amazon, a global leader in technology and supply chain solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by driving tech integration in a dynamic, fast-paced environment.
- Qualifications: 3+ years in program management and a solid understanding of IT hardware.
- Other info: Collaborate with diverse teams and enjoy a culture that values innovation and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled and experienced Program Manager to join our Supply Chain Technology Fulfillment Services- Program Service (TFS-PS) team. In this pivotal role, you will be responsible for designing, implementing, and optimizing processes to support Programs and end-to-end strategies for the onboarding and management of IT hardware products across Amazon's Worldwide Store Operations. As a member of the TFS-PS team, you play a critical part in ensuring the seamless integration of new technologies into our global supply chain services. Your expertise will be instrumental in aligning the onboarding process with the evolving capabilities of our supply chain, driving operational efficiency, and fostering innovation throughout the lifecycle of IT assets.
Key job responsibilities
- Program Management
- Support OTIE and other engineering driven programs for ensuring timely delivery of SC deliverables.
- Support customer driven programs for ensuring seamless SC support.
- Work with cross functional teams to ensure program health and unblocking of any program risk.
- Reporting on Program health to cross vertical leadership.
- Create and manage workflows and governance processes for cross vertical program management.
- Product Integration
- Develop and maintain standardized workflows and governance controls for the product onboarding process.
- Manage product lifecycles, end-of-sale/end-of-life planning, and engineering redesigns to ensure smooth transitions.
- Supply Chain Roadmap Management
- Serve as a strategic partner to the OTIE teams, aligning the IT product roadmap with the evolving supply chain capabilities and service offerings.
- Identify opportunities to optimize supply chain processes and drive continuous improvements.
- Establish robust governance mechanisms, control workflows, and approval processes to manage changes to launch design standards, BOMs, and construction build specifications.
- Stakeholder Management
- Work closely with internal OTS- SC, OTS-D, OTIE teams and other customer stakeholder teams to align the on SC deliverables to support programs and product onboarding with the broader supply chain solutions portfolio.
- Facilitate cross-functional workshops and meetings to gather feedback, align stakeholders, and manage change throughout the onboarding process.
- Serve as a subject matter expert, providing consultative support and guidance to various teams on product onboarding best practices.
- Process Optimization
- Establish KPIs and performance management frameworks to measure the success of program support and product onboarding process, driving continuous improvement.
- Identify and implement process enhancements, automation, and innovative solutions to streamline product onboarding workflows.
A day in the life
Collaborating closely with cross-functional teams, including Engineering, Technical Product Managers, Finance, and Field IT, you will ensure the harmonious integration of new products with broader supply chain strategies and support programs which require SC support. Your ability to drive successful outcomes on complex, cross-functional projects will be essential in this position. You will be responsible for establishing robust governance mechanisms, control workflows, and approval processes to effectively manage changes to product specifications, build standards, and construction readiness. Additionally, you will leverage advanced analytics and change management expertise to guide stakeholders through the analysis, prototyping, testing, and validation of new product onboarding initiatives.
About The Team
Operations Technology Solutions (OTS) at Amazon designs, secures, and maintains advanced technical infrastructure and devices across diverse sectors. Supply Chain Technology Fulfillment Services, within OTS-SC, serves as a strategic partner, empowering Amazon's global operations with an integrated, data-driven supply chain portfolio. TFS-PS teams manage the program Services for Customer and OTIE programs aligning them with business strategies and customer needs. They orchestrate technologies and processes to optimize IT infrastructure and equipment flow across Amazon's ecosystem, ensuring seamless operations and customer satisfaction. SCS drives innovation, makes data-focused decisions on service investments, and implements effective management strategies to enhance supply chain capabilities.
Basic Qualifications
- 3+ years of program or project management experience
- Basic knowledge of IT Hardware like printers, scanners, laptop and networking gear.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Program Manager, Technology Fulfillment Services- Program Service in London employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager, Technology Fulfillment Services- Program Service in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in program management and process optimisation.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Program Manager, Technology Fulfillment Services- Program Service in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in program management and IT hardware. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Data Skills: Since data-driven decision-making is key for this role, be sure to mention your experience with Excel and SQL. We love seeing how you’ve used metrics to drive improvements in past roles, so give us the details!
Highlight Cross-Functional Collaboration: This position involves working with various teams, so share examples of how you've successfully collaborated across departments. We’re keen to know how you’ve managed stakeholder relationships and facilitated workshops.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Amazon
✨Know Your Stuff
Make sure you brush up on your knowledge of IT hardware, especially printers, scanners, and networking gear. Being able to discuss these products confidently will show that you're not just a program manager but also someone who understands the technical side of things.
✨Showcase Your Process Improvement Skills
Prepare examples of how you've successfully implemented process improvements in past roles. Use data and metrics to back up your claims, as this aligns perfectly with the job's focus on driving operational efficiency and continuous improvement.
✨Master Stakeholder Management
Think about times when you've worked with cross-functional teams and managed multiple stakeholders. Be ready to share specific examples of how you facilitated communication and alignment among different groups, as this is crucial for the role.
✨Be Ready for Data Discussions
Since the role requires advanced Excel skills and familiarity with SQL, be prepared to discuss how you've used these tools in your previous work. You might even want to bring along a few examples of reports or analyses you've created to demonstrate your expertise.
