Overview
In this role, you lead a EU-focused team of Technical Enablers supporting Amazon’s largest advertisers and agencies. You build and scale post-sales technical support, drive innovative customer solutions, and ensure high service quality for enterprise customers. You’ll partner with Product, Engineering, and Sales to shape roadmaps and scale knowledge across the organization. This is a chance to lead complex initiatives that improve operations and impact programmatic advertising at scale.
Responsibilities
- Lead and develop a team of Technical Enablers delivering resolution for complex campaign issues for enterprise customers
- Drive operational excellence in technical issue resolution and ensure responsive support across DSP product and processes
- Establish and optimize issue investigation processes and reproduce complex cases with research-based solutions
- Partner with Product, Engineering, and Sales to influence roadmaps from customer feedback and technical insights
- Scale service quality through tooling and automation initiatives and cross-functional collaboration
- Own relationships with stakeholders across Services, Product, and Support Engineering
- Define and track success metrics (handling time, time to resolution, service quality)
- Build mechanisms to scale knowledge and enable first-line support teams
- Provide input for product prioritization to address root causes of incidents
- Anticipate bottlenecks, manage risks, and escalate as needed
- Represent Amazon in meetings with senior executives from top customers and build long-term strategic relationships
Key requirements
- Experience as a manager with a proven track record
- Experience in engineering team management in a fast-paced operations environment
- Experience managing IT environments on behalf of customers
- Strong communication and written skills
- Cross-functional collaboration
- Problem-solving across technical and non-technical teams
- Advertising technology
- Programmatic advertising
- Amazon DSP knowledge
Manager, Technical Programmatic Solutions Consultants, Amazon Ads in London employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
