Account Manager, Amazon Vendor Services (AVS) in London

AVS is a paid B2B service that helps strategically grow complex brands on Amazon. As an Account Manager (internal title: Senior Brand Specialist), you will own and drive the strategic relationship with a portfolio of complex vendor accounts operating across multiple EU marketplaces. You will navigate the unique dynamics of each market while building unified, customer-centric business plans that create value for both end customers and your vendor partners. You will own your vendors' annual Vendor Growth Plans (VGPs) and be a key contributor to Joint Business Planning (JBP), shaping the 3-year strategic direction alongside your vendors.

You will translate performance insights into strategic priorities across four key areas:

• Selection and Product Lifecycle Management: Drive strategic selection expansion and product lifecycle management. Identify market gaps, lead new product launches, and ensure the end-customer experience meets the highest bar.
• Supply-Chain and Operational Excellence: Lead Pan-EU supply-chain strategy, driving cost reduction, defect elimination, and operational improvements at scale across your portfolio.
• Marketing and Brand Visibility: Define and execute marketing strategies that drive traffic, conversion, and brand growth. Partner with Amazon Advertising and vendor teams to deliver measurable customer and business impact.
• Commercial Performance Optimization: Own and drive the growth strategy for a portfolio of complex Pan-EU vendor accounts. Develop and own strategic, customer-centric Vendor Growth Plans (VGPs) and contribute to Joint Business Planning (JBP), using data-driven insights to set priorities and create solutions for both end customers and vendor partners.

Working cross-functionally with partner teams across Category Management, Supply Chain, Finance, and Marketing, you will lead initiatives that drive sustainable, long-term growth.

People Development: Act as a mentor and coach to junior team members, supporting their growth and development within the team.

About the team: We're a diverse team of Brand Specialists spread across Europe, united by our mission to drive strategic growth for our vendors. While we collaborate virtually across borders, we maintain strong local connections. Our culture combines professional excellence with genuine camaraderie. We thrive on knowledge sharing, celebrate successes together, and support each other's growth.

Basic Qualifications:

• Experience in account management, project/program management, or buying.
• Experience as a market research analyst, product manager, or equivalent.
• Experience doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce.
• Experience driving internal cross-team collaboration.
• Speak, write, and read fluently in English at C1 level or above.
• Experience in Retail, FMCG (Fast-Moving Consumer Goods), or a client/vendor-facing environment such as sales or negotiation.
• Experience owning end-to-end account or business performance outcomes.
• Experience working with and influencing senior level stakeholders.

Preferred Qualifications:

• Experience doing one of several roles: management consulting, investment banking analyst/associate, or brand manager role at leading consumer packaged goods company.
• Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain.
• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience in a fast-paced, high-tech company.
• Speak, write, and read fluently in French, Spanish, German or Italian.
• Experience using generative AI tools to enhance workflows or decision-making, with effective prompting and evaluation practices.
• Experience mentoring or developing junior team members.