Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create and edit process documents and customer communications for Amazon's global audience.
- Company: Join Amazon, a leading global company focused on customer trust and innovative content management.
- Benefits: Enjoy a dynamic work environment with opportunities for remote work and diverse team collaboration.
- Why this job: Be part of a fast-paced team that values clear communication and enhances customer experiences.
- Qualifications: Strong writing skills, project management experience, and ability to thrive in a diverse team are essential.
- Other info: Inclusive culture with support for applicants needing accommodations during the hiring process.
The predicted salary is between 36000 - 60000 £ per year.
Lead Content Developer, Customer Trust Content Manager
Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we\’d love to talk to you about joining Amazon\’s Customer Trust Content Management (CTCM) team as a Lead Content Developer.
A day in the life
As a Content Developer, you will be responsible for developing standard operating procedure documents for risk and fraud investigators and email communications for Amazon\’s customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor—you are the owner of the investigator and customer experience.
You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It\’s important that you are self-motivated to look around corners for ways to improve the reader experience. Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.
In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech team.
About the team
The CTCM team supports investigators by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the investigator and customer experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers\’ questions before they arise. We are are a global team based in the US, UK, Costa Rica, Ireland, and India.
BASIC QUALIFICATIONS
• Experience managing complex content projects.
• Experience with project management. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously.
• Mastery of verbal and written English communications.
• Strong editorial background and exceptional proofreading and content creation skills.
• Strong content strategy and information architecture skills.
• Demonstrated success at learning and explaining business processes.
• Ability to prioritize and manage multiple stakeholder relationships and needs in a fast-paced environment.
• Ability to solve problems and work without close direction in ambiguous environments.
• Ability to troubleshoot and report issues via the appropriate channels.
• Good judgment and effective communication.
• Able to work in a diverse team.
PREFERRED QUALIFICATIONS
• 3+ years experience managing content projects of medium or high complexity.
• Experience working as part of a global team.
• Experience in a multi-language publishing environment, including translation memories, terminology databases.
• Experience creating content for translation and localization.
• Experience in editorial/peer review.
• Strong attention to detail and organizational skills.
• Experience with HTML, XML, DITA, or content management systems (CMS).
• Bachelor\’s degree in a related field.
• Experience with, or exposure to, CTPS Operations or business processes for Amazon customers.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
#J-18808-Ljbffr
Lead Content Developer, Customer Trust Content Manager employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Content Developer, Customer Trust Content Manager
✨Tip Number 1
Familiarise yourself with Amazon's content style guide and the principles of clear communication. This will help you align your content development approach with their expectations and demonstrate your understanding of their standards during discussions.
✨Tip Number 2
Showcase your project management skills by preparing examples of how you've successfully managed complex content projects in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Amazon, especially those in content development roles. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 4
Prepare to discuss your experience with global teams and how you’ve navigated diverse stakeholder needs. Highlighting your adaptability and communication skills in a multicultural environment will resonate well with Amazon's values.
We think you need these skills to ace Lead Content Developer, Customer Trust Content Manager
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Lead Content Developer position. Tailor your application to highlight your relevant experience in creating and managing content projects.
Showcase Your Skills: In your CV and cover letter, emphasise your strong editorial background, project management experience, and ability to work in a fast-paced environment. Provide specific examples of how you've successfully managed complex content projects in the past.
Use Clear and Concise Language: Since the role involves developing clear and straightforward content, ensure that your application reflects this. Avoid jargon and keep your language simple and direct to demonstrate your communication skills.
Highlight Team Collaboration: Mention any experience you have working with global teams or stakeholders. Emphasise your ability to manage multiple relationships and priorities, as this is crucial for the role within Amazon's Customer Trust Content Management team.
How to prepare for a job interview at Amazon
✨Showcase Your Content Management Experience
Be prepared to discuss your previous experience managing complex content projects. Highlight specific examples where you successfully delivered high-quality content under tight deadlines, as this role requires a strong track record in content development.
✨Demonstrate Your Communication Skills
Since the role involves creating clear and concise communications, practice articulating your thoughts clearly during the interview. Use examples from your past work to illustrate how you've effectively communicated with diverse stakeholders.
✨Familiarise Yourself with Amazon's Style Guide
Understanding Amazon's style guide will give you an edge. Familiarise yourself with their tone and approach to content creation, as this will help you align your answers with their expectations during the interview.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities in ambiguous situations. Think of instances where you identified issues in content processes and how you addressed them, showcasing your proactive approach to improving content usability.
