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For Companies At a Glance
- Tasks: Support IT infrastructure and provide top-notch service to customers.
- Company: Join Amazon, a leader in e-commerce and innovation.
- Benefits: Enjoy opportunities for growth, exciting projects, and a diverse team environment.
- Why this job: Be part of a team that shapes customer experiences and drives technological improvements.
- Qualifications: Experience with Windows, Mac, Linux, and troubleshooting integrated systems required.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Description
At Amazon, we strive to be earthu2019s most customer-centric company where people can find and discover anything they want to buy online. We hire the worldu2019s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We are making history and the good news is we have only just begun.
This is your chance to make history.
As an IT Technician, you are responsible for working closely with the business, your colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the u2018face of ITu2019 to the Business and you will thrive in providing world-class service to our customers.
You will be a key part of a multinational diverse team, thrive in delivering high-quality results and always be on the lookout for improvements.
Business Area:
The IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base.
What makes this team a great place to work?
Day 1 opportunity u2013 You will be joining a team that is responsible to what happens after the customer clicks u201cbuyu201d.
Opportunities for growth – You will have the opportunity to influence and shape the direction of our services.
You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.
Key job responsibilities
What we are looking for:
Putting the customers first, you will provide a 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.
The extent of your responsibilities will include but not be limited to:
Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines.
Installation, maintenance and support of IT equipment
Asset and Inventory management.
Liase with 3rd party vendors and suppliers to ensure efficient asset management.
Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
Providing technical support/input to site and team projects and initiatives.
Conducting end user equipment trials and testing.
Providing assistance to senior engineers as required
Working in shifts and support occasional changes in working hours.
Basic Qualifications
– Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
– Experience troubleshooting integrated and interdependent computer systems
– Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
– Experience with network troubleshooting and support
Preferred Qualifications
– CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
– Experience in a dynamic environment with a high degree of customer service
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region youu2019re applying in isnu2019t listed, please contact your Recruiting Partner.
IT Technician,Operations Technology Solutions employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician,Operations Technology Solutions
✨Tip Number 1
Familiarise yourself with Amazon's customer-centric approach. Understanding their commitment to customer satisfaction will help you align your responses during interviews and demonstrate how you can contribute to their mission.
✨Tip Number 2
Brush up on your technical skills, especially in troubleshooting Windows, Mac, and Linux systems. Being able to discuss specific examples of how you've resolved technical issues in the past will showcase your expertise and problem-solving abilities.
✨Tip Number 3
Network with current or former Amazon employees on platforms like LinkedIn. They can provide insights into the company culture and the specific expectations for the IT Technician role, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your experience with asset management and vendor liaison. Highlighting your ability to manage IT resources efficiently and communicate effectively with third-party suppliers will set you apart as a candidate who understands the operational side of IT.
We think you need these skills to ace IT Technician,Operations Technology Solutions
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the IT Technician position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Technical Skills: Make sure to emphasise your experience with Windows, Mac, and Linux operating systems, as well as any troubleshooting skills you possess. Mention specific tools or technologies you've worked with, such as thermal printers or network troubleshooting.
Showcase Customer Service Experience: Since the role involves providing first-level support, include examples of how you've delivered excellent customer service in previous positions. This could be through direct interactions or by improving processes that benefit users.
Tailor Your CV and Cover Letter: Craft a CV and cover letter that specifically address the qualifications and responsibilities mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Amazon
✨Understand the Company Culture
Before your interview, take some time to research Amazon's customer-centric approach and their emphasis on innovation. Be prepared to discuss how you can contribute to this culture and provide examples of how you've put customers first in your previous roles.
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows, Mac, and Linux operating systems, as well as any troubleshooting skills you possess. Be ready to discuss specific instances where you've resolved technical issues or improved IT infrastructure.
✨Demonstrate Problem-Solving Abilities
Amazon values ingenuity and simplicity in solving complex problems. Prepare to share examples of challenges you've faced in previous roles and how you approached them. This will show your ability to think critically and adapt in a dynamic environment.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, ongoing projects, or opportunities for growth within the IT Operations team. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
