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- Tasks: Provide 24/7 IT support, troubleshoot devices, and communicate effectively with teams globally.
- Company: Join Amazon, a leading global company focused on customer satisfaction and innovation.
- Benefits: Enjoy flexible shifts, career advancement opportunities, and a diverse, inclusive work culture.
- Why this job: Be part of a dynamic team solving real-world tech problems while making a global impact.
- Qualifications: Bachelor's degree or diploma with 6-18 months of experience; good communication skills required.
- Other info: Willingness to relocate for career growth is highly encouraged.
The predicted salary is between 24000 - 36000 £ per year.
IT Support Associate , Ops Tech Solutions Delivery
At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Associate .
IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24×7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Responsibilities include, but are not limited to:
1. Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
2. Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
3. Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
4. Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
5. This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
6. Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
7. This role will be working from Bangalore (BLR18) Corporate office.
A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation..
BASIC QUALIFICATIONS
• Bachelor’s degree/Diploma
• 6 months to 18 months of work experience.
• Good communication skills
PREFERRED QUALIFICATIONS
• Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
• Basic Understanding and troubleshooting skills on Network
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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IT Support Associate , Ops Tech Solutions Delivery employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Associate , Ops Tech Solutions Delivery
✨Tip Number 1
Familiarise yourself with Amazon's customer-centric approach. Understanding their commitment to customer satisfaction will help you align your communication style and problem-solving skills with their values during the interview.
✨Tip Number 2
Brush up on your IT troubleshooting skills, especially for Windows and Linux operating systems. Being able to demonstrate your technical knowledge in these areas can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with ITIL-based ticketing tools. Even if your experience is basic, showing that you understand how these tools work will be beneficial in the interview.
✨Tip Number 4
Be ready to talk about your flexibility regarding shift work. Since this role involves a rotational schedule, demonstrating your willingness to adapt will show that you're a good fit for the team.
We think you need these skills to ace IT Support Associate , Ops Tech Solutions Delivery
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the IT Support Associate position. Understand the key responsibilities and required skills, such as effective communication and basic IT troubleshooting.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous IT support roles or technical skills, especially in Windows and Linux operating systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and problem-solving. Mention specific examples of how you've successfully resolved IT issues in the past and your ability to work in a fast-paced environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Amazon
✨Showcase Your Communication Skills
As an IT Support Associate, effective communication is key. Be prepared to demonstrate your ability to convey technical information clearly and concisely, especially since you'll be interacting with various teams across different regions.
✨Familiarise Yourself with IT Troubleshooting
Brush up on your troubleshooting skills for end-user devices like desktops, laptops, and printers. Be ready to discuss common issues and how you would resolve them, as this will show your practical knowledge in the field.
✨Understand Operating Systems
Make sure you have a basic understanding of both Windows and Linux operating systems. Be prepared to answer questions about their functionalities and any troubleshooting steps you might take for common problems.
✨Be Ready for Shift Work
Since this role involves a flexible work schedule, be honest about your availability for rotational shifts. Showing that you're adaptable and willing to work in a 24/7 environment can set you apart from other candidates.
