At a Glance
- Tasks: Manage IT programmes and drive process improvements in a fast-paced environment.
- Company: Join Amazon's innovative Operations Technology Solutions team.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Collaborative team culture with a focus on continuous improvement.
- Why this job: Make a real impact on operational efficiency and support company growth.
- Qualifications: Experience in project management and strong communication skills required.
The Operations Technology Solutions (OTS) Field Delivery organisation is seeking an IT Program Manager to provide program management across the service, support, and project portfolios in the UK & Ireland. This is a great opportunity for an individual looking to develop a career in IT program management within a fast-paced, operational environment. You will have the opportunity to expand your program management capabilities and take responsibility for the governance, reporting, and continuous improvement of the UK Field Delivery portfolio. This role focuses on driving Field Delivery initiatives—supporting portfolio health, process improvement, and cross-functional coordination—rather than direct management of large-scale deployment programs.
The IT Program Manager will support planning and execution of various IT infrastructure and service initiatives across Amazon's First, Middle, and Last Mile operations. You will work with internal local teams, regional OTS leadership, and global PMO cross-functional peer groups to guide the success of programs that support company growth. The role requires effective project management skills alongside strong communication skills to coordinate team members belonging to different teams and reporting lines. We are looking for a well-organised person who will proactively look for ways to contribute to Amazon, both in portfolio management and operational support. Up to 10% travel within the UK & Ireland expected.
Key job responsibilities
- Own and maintain the UK Field Delivery program portfolio, providing clear visibility of status, risks, dependencies, and resource requirements to senior leadership.
- Define and drive governance mechanisms, reporting cadences, and escalation paths for Field Delivery initiatives.
- Establish and measure Key Performance Indicators (KPIs) for program and project performance across the UK portfolio.
- Support resource demand forecasting and capacity planning for Field Delivery teams.
- Drive process improvement initiatives using data and metrics to identify inefficiencies and implement scalable solutions.
- Partner with cross-functional teams including Deployment, Field Support, Engineering, and Service Management to align priorities and remove blockers.
- Support the definition, testing, and adoption of program management tooling and standard operating procedures.
- Represent UK Field Delivery in regional and global PMO forums, ensuring alignment on standards and best practices.
- Proactively manage change control and communicate impact on project scope; identify risks, issues, and devise contingency plans.
- Keep key partners informed of portfolio and project progress while maintaining documentation; remain committed to exceptional internal customer service.
- Update or develop documentation on processes critical to successfully delivering Field Delivery initiatives.
The Operations Technology Solutions (OTS) Field Delivery organisation is responsible for ensuring Amazon's operational sites across the UK & Ireland have the IT infrastructure, support, and services they need to run effectively. We sit at the intersection of technology and operations, our teams deliver hands-on support, manage IT assets, and execute initiatives that keep fulfilment centres, delivery stations, and logistics sites running. We work with cross-functional peer groups to support new facility launches, expansions, and the deployment of new business solutions. We are a collaborative, customer-obsessed group that values ownership, bias for action, and continuous improvement. You will join a team of IT managers, engineers, and support professionals who are passionate about solving problems at scale and delivering results for our internal customers across First, Middle, and Last Mile operations.
Basic Qualifications
- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
- Experience in program or project management.
- Bachelor's degree.
- Experience implementing repeatable processes and driving automation or standardization.
- Comfortable in a customer-facing role requiring solid organisational capability alongside excellent written and verbal communication skills.
- Demonstrated ability to work in a fast-paced, ambiguous environment while prioritising and managing multiple responsibilities.
Preferred Qualifications
- Experience leading process improvements.
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
IT Program Manager (Fulfillment & Operations) employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land IT Program Manager (Fulfillment & Operations)
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Create a personal project or case study relevant to the challenges Amazon might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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We think you need these skills to ace IT Program Manager (Fulfillment & Operations)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Amazon.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Amazon. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Amazon
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
