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- Tasks: Lead a team ensuring inventory control and quality assurance in a fast-paced fulfillment centre.
- Company: Join Amazon, a global leader in e-commerce, dedicated to customer satisfaction and innovation.
- Benefits: Enjoy competitive pay, career growth opportunities, and a diverse, inclusive work environment.
- Why this job: Make a real impact by solving problems and enhancing customer experiences in a dynamic setting.
- Qualifications: Degree or equivalent, experience in people management, and strong communication skills required.
- Other info: Amazon values diversity and is committed to creating an inclusive workplace for all.
The predicted salary is between 36000 - 60000 £ per year.
ICQA Operations Manager, UK Customer Fullfillment
Job ID: 2935365 | Amazon UK Services Ltd.
Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Operations Manager to take ownership of our fulfillment centers Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.
Key job responsibilities
Lead and supervise a team of ICQA Area Managers and of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center
Partner with Operations and other Support teams to establish, influence and adhere to policies and procedures
Ensure compliance with safety programs and SOX regulations
Analyze inventory defects, problem solve issues or customer defects data to identify corresponding actions plan that improve quality
Conduct short-term (weekly) and mid-term (month/quarter) labor plans, forecasting capacity needs, staffing plans and schedules
Support in interviewing and training fulfillment center Area Managers
A day in the life
You will lead a department responsible for inventory control, quality assurance and problem solve operations. Your day typically starts with a meeting with the fulfillment centers leadership team, where you\’ll review previous day performance and address any ongoing issues. Throughout the day, you will review inventory discrepancies and quality performance, analyze data, looking for trends and opportunities for process improvement, collaborating with your own team of Area Managers and hourly Associates, with other partners in FC operations or with central teams that own Catalogue, Procurement, Supply Chain, Process Engineering, Loss Prevention and Program Management. You will spend time on the floor, observing processes and ensuring safety standards are maintained in you area. You\’ll also dedicate time developing your Area Managers providing feedback, and identifying training needs. You will finish the day knowing you\’ve contributed to maintaining inventory accuracy, resolving quality challenges, and ultimately ensuring customer satisfaction through efficient and accurate fulfillment operations.
About the team
The EU ICQA mission is to prevent and remove customer-facing defects with the goal to provide a world class service to our customers, at the lowest possible cost. The Vision of ICQA is to exceed customers’ expectations, both buyers and sellers. We drive defect-free order fulfillment by operating in the most efficient and accurate way through the creation and implementation of quality standards in our FC processes (receive, stow, count, pick, pack & ship) up to our sellers and customers. We lead with empathy to create a safer, more productive, higher performing and more diverse work environment. We commit to empower and support our team members to grow and achieve their aspirations.
BASIC QUALIFICATIONS
A degree or equivalent qualification
Relevant experience in people management and development
Experience working in large assignments, driving project collaboration across different teams, businesses and stakeholders
Track records of implementing process improvements in a data-driven and complex environment
Proficient verbal and written communications skills in the local language and in English
PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we\’d love to hear from you.
Previous supervisory experience in a distribution or manufacturing environment, and with quality assurance processes
Strong commitment to employee development, as well as an exceptional level of dedication, motivation to team management
Proven ability to influence peers or stakeholders, with varying levels of seniority and within different organizations
Knowledge of supply chain management principles and familiarity with SOX compliance and inventory control systems
Advanced proficiency in data analysis tools and software
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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ICQA Operations Manager, UK Customer Fullfillment employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICQA Operations Manager, UK Customer Fullfillment
✨Tip Number 1
Familiarise yourself with Amazon's core values and leadership principles. Understanding these will help you align your responses during interviews and demonstrate how your experience fits into their culture.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the day-to-day responsibilities and challenges of the ICQA Operations Manager position, which can be invaluable during your interview.
✨Tip Number 3
Prepare to discuss specific examples of how you've implemented process improvements in previous roles. Use data-driven results to showcase your impact, as this is crucial for a role focused on quality assurance and inventory control.
✨Tip Number 4
Brush up on your knowledge of supply chain management principles and SOX compliance. Being well-versed in these areas will not only boost your confidence but also show your commitment to the role's requirements.
We think you need these skills to ace ICQA Operations Manager, UK Customer Fullfillment
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people management, project collaboration, and process improvements. Use specific examples that demonstrate your ability to lead teams and drive results in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for inventory control and quality assurance. Mention how your skills align with the job responsibilities and the company's mission to exceed customer expectations.
Highlight Data Analysis Skills: Since the role requires advanced proficiency in data analysis tools, be sure to mention any relevant software or tools you are familiar with. Provide examples of how you've used data to drive decision-making and improve processes.
Prepare for Behavioural Questions: Anticipate behavioural interview questions related to team management and problem-solving. Prepare specific examples from your past experiences that showcase your leadership style and ability to handle challenges effectively.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you have a clear understanding of the ICQA Operations Manager role. Familiarise yourself with the responsibilities, such as leading a team and ensuring compliance with safety programs. This will help you articulate how your experience aligns with the job.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities, especially in managing teams and driving process improvements. Be ready to discuss how you've developed team members and handled challenges in previous roles.
✨Data-Driven Mindset
Since the role involves analysing inventory defects and problem-solving, be prepared to discuss your experience with data analysis tools. Highlight any specific instances where your data-driven decisions led to significant improvements.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully influenced stakeholders and collaborated across teams. Practising clear and concise responses will also help you convey your thoughts effectively during the interview.
