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- Tasks: Support Customer Service teams by driving HR initiatives and improving organisational effectiveness.
- Company: Join Amazon, a Fortune 500 leader in e-commerce, dedicated to customer satisfaction and employee well-being.
- Benefits: Enjoy a dynamic work environment with opportunities for growth, remote work options, and competitive compensation.
- Why this job: Be part of a mission-driven culture that values innovation, collaboration, and personal development.
- Qualifications: Bachelor’s degree in HR or related field; 7+ years HR experience required.
- Other info: Inclusive workplace with support for diverse needs and backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Job ID: 3008625 | Souq.com for E-Commerce LLC
Amazon, a Fortune 500 company is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. At Amazon, we strive to be Earth’s most customer-centric company and Earth\’s best employer. We strive to create a place where customers can find and discover virtually anything they want to buy online. We hire the world’s brightest minds and offer them an environment in which they can relentlessly improve the experience for our customers. We want you to help share and shape our mission to be Earth’s most customer-centric company and Earth\’s best employer.
We are looking for an HR Business Partner based in Cairo, Egypt to support our Customer Service (CS) teams. The HR Business Partner will work with the CS team to drive results increasing organizational effectiveness and efficiency. This includes implementing annual HR programs such as talent reviews, promotions, succession planning, and action plans resulting from employee surveys. You will partner with your clients throughout the planning and execution for these programs, tying them back to our culture and the business strategy. You will also work to improve organizational design and structure, provide change leadership and management coaching, as well as design and deliver management training. You will lead and participate in cross-group and company wide projects on development of internal processes and policies, plus recognition and retention programs. You\’ll need strong analytical skills and the ability to translate business plans and goals into human resource capabilities needed to achieve results.
Essential Duties and Responsibilities:
– Work with senior management and other internal HR teams to develop and implement HR plans and solutions.
– Partner with business on organizational design, workforce planning, succession planning, and talent assessment and development.
– Provide management coaching to front line managers and senior leaders.
– Assess business unit\’s HR training needs and conduct 1:1 and group training sessions as appropriate.
– Review and analyze business metrics including data on employee experience and retention in order to recommend systemic improvements.
– Partner with the business to lead both annual and year-round talent review processes which focus on talent development and performance management.
– Provide compensation support including compensation planning, approval of salary actions, promotions, and job re-leveling.
– Work with line managers and employees to address all types of employee relations issues, fairly representing all interests.
BASIC QUALIFICATIONS
– Bachelor’s degree or higher, in Human Resources or related field from an accredited university.
– 7+ years work experience in an HR Generalist/Business Partner role including, performance management, change management, and employee communications.
– 2+ years experience leading, coaching, and mentoring direct reports and leading HR teams with talented HR professionals.
– Excellent verbal and written communication skills.
– Strong command of Microsoft Office including Excel, SharePoint, Word, and PowerPoint.
PREFERRED QUALIFICATIONS
– Post graduate degree in Human Resources from an accredited university.
– Strong interpersonal and leadership skills
– Able to operate independently with minimal oversight in a remote cross-border reporting setting, in a fast-paced, frugal environment with multiple and sometimes changing priorities.
– Experience in call center, distribution center, or manufacturing environments.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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HR Business Partner, MENA CS PXT employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Business Partner, MENA CS PXT
✨Tip Number 1
Familiarise yourself with Amazon's leadership principles. As an HR Business Partner, you'll need to embody these values and demonstrate how you can apply them in your role. Think about specific examples from your past experience that align with these principles.
✨Tip Number 2
Network with current or former employees of Amazon, especially those in HR roles. They can provide valuable insights into the company culture and expectations for the HR Business Partner position, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your analytical skills in detail. Since the role involves reviewing business metrics and making recommendations, be ready to share examples of how you've used data to drive HR decisions and improve organisational effectiveness in previous roles.
✨Tip Number 4
Showcase your experience in change management and employee relations. Be prepared to discuss specific challenges you've faced in these areas and how you successfully navigated them, as this will demonstrate your capability to handle similar situations at Amazon.
We think you need these skills to ace HR Business Partner, MENA CS PXT
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the HR Business Partner position. Make sure you understand the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in HR Generalist roles, performance management, and coaching. Use specific examples that demonstrate your skills and achievements related to the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to Amazon's mission of being Earth’s most customer-centric company. Highlight your analytical skills and experience in organisational design and employee relations.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application is well-structured and free of errors. Consider including examples of how you've effectively communicated in previous roles.
How to prepare for a job interview at Amazon
✨Understand the Company Culture
Before your interview, take some time to research Amazon's company culture and values. Familiarise yourself with their mission to be Earth’s most customer-centric company. This will help you align your answers with what they value in an HR Business Partner.
✨Prepare for Behavioural Questions
Expect to face behavioural questions that assess your experience in HR practices such as performance management and change management. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, be prepared to discuss how you've used data to drive HR decisions in the past. Bring examples of metrics you've analysed and how they influenced your strategies.
✨Demonstrate Leadership and Coaching Experience
Highlight your experience in coaching and mentoring others, especially in a fast-paced environment. Be ready to share specific instances where your leadership made a positive impact on team performance or employee engagement.
