At a Glance
- Tasks: Join AWS as a Data Centre Support Engineer Apprentice and keep the cloud running smoothly.
- Company: Be part of Amazon, a leader in technology and innovation.
- Benefits: Gain hands-on experience, earn while you learn, and enjoy a supportive environment.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Dive into the tech world and make a real impact on global services.
- Qualifications: Curiosity about technology and problem-solving skills are key.
The predicted salary is between 19350 - 23650 £ per year.
Are you curious about how the cloud works and eager to play a hands-on role keeping it running? If so, we have an exciting opportunity for you to join our Amazon Web Services (AWS) Infrastructure Services team as a Data Centre Operations (DCO) Apprentice, helping deliver the technology that powers businesses, entertainment, and innovation worldwide.
A data centre is a specialised facility filled with thousands of computers, servers, and networking equipment that store and process vast amounts of data - powering the services we all rely on, from streaming to online shopping. Our DCO team designs, installs, and maintains the cloud computing infrastructure that keeps AWS running reliably for millions of customers around the world.
About AWS: AWS offers an exciting, dynamic environment that encourages creativity while keeping our cloud infrastructure secure, scalable, and cost-effective. The AWS Infrastructure Services team looks after our global data centres - managing the servers, storage, networking, power, and cooling equipment that keep customers connected to the services they rely on every day.
Throughout your apprenticeship you'll grow both the technical expertise and the practical judgement to keep critical systems running - learning to diagnose and resolve issues, work safely with hardware, and contribute to the reliability of infrastructure that serves customers worldwide. You'll build these skills working alongside experienced technicians, and you'll be at the forefront of the AI infrastructure powering Amazon's most advanced technologies.
A day in the life can involve:
- Supporting the diagnosis and resolution of technical issues across servers, networks, and power systems
- Responding to and prioritising trouble tickets to keep data centre operations running smoothly
- Installing and setting up server racks, following company procedures and safety standards
- Learning to replace hardware components safely and accurately, under guidance from experienced technicians
- Monitoring system performance and contributing to preventative maintenance activities
- Gaining exposure to cyber security principles and system protection best practices
- Collaborating with facilities teams during power and cooling maintenance events
- Participating in small to mid-scale projects that enhance system reliability and efficiency
We welcome individuals from all backgrounds with a keen interest in technology, strong problem-solving skills, and a customer-first mindset. A proactive, organised approach and the ability to communicate technical information clearly matter most. We move fast, fail fast, and fix faster, so you'll be encouraged to learn by doing from day one.
These roles are based in data centres in surrounding areas of London, with specific site details shared later in the recruitment process. Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you'll put newfound knowledge into practice every day, supported by first-class coaching, tailored development, and rewarding work that will empower you to reach new heights and build the future you envision.
You'll gain a vast range of experiences and skills while working towards the Information Communications Technician – Support Technician Professional Level 3 Apprenticeship qualification. As a working student, your focus is to complete your studies in your 20% off-the-job time, developing the skills, knowledge, and behaviours to work towards successful graduation. You'll be set objectives and goals by your training provider and manager to support your studies. You'll build your skills over an 18-month period, starting in September.
Your apprenticeship will combine classroom/virtual-based training to cover knowledge, on-the-job training at your Amazon base location, online learning, and mentoring from our experienced team members. We value different perspectives and experiences, and we're dedicated to creating an inclusive environment where everyone can thrive. Our employee-led affinity groups – including communities for women in tech, LGBTQ+ employees, and underrepresented minorities – provide community, mentorship, and a platform for your voice to be heard.
We're committed to building a workforce that reflects the customers and communities we serve. We're also continuously raising our performance bar as we strive to become Earth's Best Employer, so you'll have the resources and support to develop into a well-rounded professional. Your career isn't a straight path - it's a journey you build as you go. A universe of opportunity awaits, right at the heart of the infrastructure that powers the cloud. Your next adventure starts here.
To qualify for this programme, you must:
- Be 18 years or over before the start date (September 2027)
- Have the right to live and work in England at the point of enrolment (June 2027). If you are on a visa, this must enable you to legally work and reside in England for the entire duration of the programme from enrolment.
- Have lived in the UK or in the European Economic Area (EEA) for the last 3 years prior to the start date
- Not be registered to study on a UK government funded course ending August 2027 or later
- Be prepared to travel for external/mandatory training as part of the apprenticeship
- Hold at least 5 GCSEs (or equivalent) at grade 4 (C) or above, including Maths and English
- Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
- Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
- PLEASE NOTE: This position is an 18 month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
- This Apprenticeship assumes the candidate has some or little knowledge/experience of the occupation
- A genuine curiosity about technology and how the cloud and IT infrastructure work
- A hands-on, practical mindset and enthusiasm for working with hardware and systems
- Logical problem-solving skills and an interest in diagnosing and fixing technical issues
- A proactive, organised approach to your work
- Good communication skills, with the ability to explain technical information clearly
- A customer-first mindset and a willingness to help
- Comfortable following procedures and safety standards, with attention to detail
- Flexibility and reliability, with an understanding that data centres operate 24/7
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Data Centre Support Engineer Apprentice - London and Surrounding Areas (18-months Fixed Term Contract) in Hemel Hempstead employer: Amazon
Amazon is an exceptional employer, offering a dynamic internship experience in the vibrant region of Yorkshire and the Humber. With a strong focus on employee growth, interns benefit from hands-on project delivery, collaboration with industry experts, and a clear pathway to graduate opportunities, all within a supportive work culture that values innovation and data-driven decision-making.
StudySmarter Expert Advice🤫
We think this is how you could land Data Centre Support Engineer Apprentice - London and Surrounding Areas (18-months Fixed Term Contract) in Hemel Hempstead
✨Get Involved in Data Science Communities
Dive into online forums like Kaggle or GitHub where data science enthusiasts hang out. Participating in competitions or contributing to open-source projects can really make you stand out and show off your skills!
✨Tap Into University Resources
Your uni career services are gold mines for apprenticeships! Attend any workshops or career fairs they host; you might just bump into employers looking to scout fresh talent for programmes like the one at Amazon.
✨Work on Real-World Data Projects
Create your own data science projects or collaborate with classmates on interesting datasets. This not only sharpens your skills but also gives you something to showcase during interviews, setting you apart from the competition.
✨Show Off Your Passion
Don’t just rely on formal applications! Write blog posts about your data science journey or share insights on social media. This can catch the eye of Amazon and show them you’re genuinely passionate about the field.
We think you need these skills to ace Data Centre Support Engineer Apprentice - London and Surrounding Areas (18-months Fixed Term Contract) in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Relevant Skills:For a data science apprenticeship, make sure to highlight your skills in statistics, programming (especially Python or R), and data visualisation tools. Mention any relevant projects or coursework where you've applied these skills, even if it’s just in a school setting!
Tailor Your Motivation:In your cover letter, focus on why you want to dive into data science specifically. Share how this apprenticeship aligns with your career goals and learning aspirations. Remember, this is about showing us at Amazon that you're eager to learn and grow in the data field!
Portfolio Power!:Even if it's an apprenticeship, having a small portfolio of your data projects can set you apart. Include any analyses, visualisations, or data science-related tasks you’ve completed, whether on your own or as part of your studies. This shows that you've got hands-on experience, which is super appealing.
Keep It Relevant and Concise:Your CV should be focused and relevant – keep it to one page if possible! Tailor it for the data science role by including specific coursework, skills, and any experience with data handling. If you’ve done any data-related activities in clubs or competitions, throw those in too—every bit counts!
How to prepare for a job interview at Amazon
✨Brush Up on the Basics
Before your interview with Amazon, we need to nail down the fundamentals of statistics and machine learning. As an apprenticeship candidate, they’ll be keen on your understanding of key concepts—so make sure you can talk about linear regression, classification, and maybe even some hands-on work with tools like Python or R.
✨Showcase Your Projects
Bring any portfolios or projects you've worked on that highlight your data analysis skills. Even if they're for school or personal projects, being able to demonstrate how you approached a problem, analysed data, and derived insights will give you a leg up. Don't just talk about the data—show them what you've done with it!
✨Get Comfortable with Technical Questions
Expect some technical questions that test your problem-solving skills! You might be asked to explain how you would approach a specific dataset or solve a classic data challenge. Practise explaining your thought processes clearly, as this will showcase your analytical abilities as well as your ability to communicate complex ideas.
✨Emphasise Your Willingness to Learn
As an apprentice, your eagerness to learn is your biggest asset. Be prepared to discuss what you're looking to gain from the apprenticeship at Amazon. Whether it's mastering new programming tools or applying theoretical knowledge to real-life problems, let them know you're all about growing your skills and contributing to the team!
