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- Tasks: Lead process optimisation and standardisation across EU Returns Centres.
- Company: Join Amazon, a global leader in e-commerce and innovation.
- Benefits: Enjoy flexible work options, competitive pay, and a diverse workplace culture.
- Why this job: Be at the forefront of transforming logistics with cutting-edge technology and impactful projects.
- Qualifications: Bachelor's degree in relevant fields and extensive project management experience required.
- Other info: Expect 20%-30% travel across Europe for this dynamic role.
The predicted salary is between 36000 - 60000 £ per year.
EU ReLo Ops Program Manager, Reverse Logistic
The EU Reverse Logistics (ReLo) team is at the forefront of transforming our Returns Centers across Europe. We\’re driving revolutionary changes in process quality, assets recovery, and operational throughput by leveraging global best practices and advanced technologies.
We\’re seeking a Program Manager who will lead process optimization initiatives across our EU Network, drive standardization and technology adoption across multiple facilities, transform data insights into actionable operational improvements, and partner with cross-functional teams to deliver high-impact projects.
The EU ReLo Program Manager is a strategic thinker with strong analytical capabilities, experienced in leading complex, multi-stakeholder programs, passionate about operational excellence and process innovation, and skilled in building partnerships and driving engagement across all levels.
The role is an individual contributor and includes 20%-30% of business travel across EU.
Key job responsibilities
• Lead development and implementation of standardized processes across EU Returns Centers (RCs), establishing a consistent platform for both new and existing facilities
• Manage PMO activities for EU ReLo, ensuring effective program governance, progress tracking, and stakeholder communication
• Drive innovation in ReLo operations by gathering, evaluating, and implementing ideas from RC Managers and Associates while establishing and maintaining global relationships within Operations and Retail to ensure worldwide alignment on processes and best practices
• Build and nurture an EU Subject Matter Expert (SME) network to strengthen local process ownership and serve as a strategic advisor to Senior Operations Managers across EU ReLo
• Support new RC launches and technology implementation projects, including scoping, design support, and implementation to ensure timely delivery and compliance with business requirements
• Manage planning processes, ensuring appropriate prioritization and allocation of resources to returns projects
• Conduct process audits, benchmarking activities, and Kaizen events, developing and executing improvement action plans
• Provide real-time problem-solving support to RCs
Basic qualifications
• Bachelor\’s degree in Supply Chain, Engineering, Logistics, Business Administration or related field
• Extensive experience of program or project management experience
• Demonstrated experience in Operations
• Strong proficiency in data analytics and business intelligence tools
• Advanced SQL/MySQL/Quicksight skills
• Strong stakeholder management skills with proven ability to influence across all levels
Preferred qualifications
• Master\’s degree or MBA
• Experience in Reverse Logistics Operations
• Experience implementing repeatable processes and driving automation or standardization
• Knowledge of Lean, Six Sigma and Kaizen methodologies and process improvement experience
• Ability to identify root causes based on data and process observation, developing innovative ideas for process challenges
BASIC QUALIFICATIONS
– Experience in program or project management
– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
– Master\’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
– Experience leading process improvements
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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EU ReLo Ops Program Manager, Reverse Logistic employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU ReLo Ops Program Manager, Reverse Logistic
✨Tip Number 1
Familiarise yourself with the latest trends in reverse logistics and supply chain management. Understanding current challenges and innovations in the field will help you speak confidently about how you can contribute to our team.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in program management or reverse logistics. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven process improvements in previous roles. Highlighting your analytical skills and ability to implement data-driven solutions will resonate well with our focus on operational excellence.
✨Tip Number 4
Showcase your familiarity with Lean, Six Sigma, and Kaizen methodologies during discussions. Being able to articulate how you've applied these principles in past projects will demonstrate your fit for the role and our commitment to continuous improvement.
We think you need these skills to ace EU ReLo Ops Program Manager, Reverse Logistic
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the EU ReLo Ops Program Manager position. Identify key responsibilities and required skills, such as program management experience and data analytics proficiency, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in program or project management, particularly in operations or logistics. Use specific examples that demonstrate your ability to lead complex projects and drive process improvements.
Showcase Analytical Skills: Since strong analytical capabilities are crucial for this role, include examples of how you've used data analytics tools like SQL or MySQL in previous positions. Highlight any successful outcomes from your data-driven decisions.
Tailor Your Cover Letter: Craft a compelling cover letter that connects your background to the specific needs of the EU Reverse Logistics team. Discuss your passion for operational excellence and how you can contribute to their goals of process innovation and standardisation.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you have a clear understanding of the EU ReLo Ops Program Manager position. Familiarise yourself with reverse logistics, process optimisation, and the specific responsibilities outlined in the job description. This will help you tailor your answers to demonstrate your fit for the role.
✨Showcase Your Analytical Skills
Since the role requires strong analytical capabilities, be prepared to discuss your experience with data analytics and business intelligence tools. Bring examples of how you've used data to drive improvements in past projects, especially in operations or logistics.
✨Demonstrate Stakeholder Management
Highlight your experience in managing stakeholders across various levels. Prepare examples that showcase your ability to influence and engage with different teams, as this is crucial for driving standardisation and technology adoption across multiple facilities.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about real-time problem-solving situations. Think of specific challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
