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- Tasks: Drive strategic people initiatives and operational excellence across our global data centre network.
- Company: Join Amazon, a pioneer in cloud services and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Shape the future of a rapidly growing organisation and make a real impact.
- Qualifications: Experience in HR roles and managing complex projects required.
- Other info: Dynamic environment with a focus on talent development and organisational effectiveness.
The predicted salary is between 43200 - 72000 £ per year.
We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today's pioneers, that's exactly why there's no place on Earth they'd rather build than Amazon.
The Global Data Center Operations (GDCO) organization is the foundation of AWS infrastructure, powering the cloud services that millions of customers rely on every day. Our People Experience and Technology (PXT) team partners with GDCO leadership to build exceptional organizations, develop talent, and drive strategic people initiatives that enable our business to scale globally.
We are seeking a Principal Program Manager, Business Operations to serve as a strategic partner to GDCO leadership, driving critical people initiatives and operational excellence across our global data center network. This is a fixed-term 12-month contract position that will play a pivotal role in shaping the future of our organization during a period of significant growth and transformation.
As Principal Program Manager, you will serve as the primary liaison between GDCO business leaders and PXT stakeholders, orchestrating complex people programs and strategic initiatives across our geographically dispersed organization spanning AMER, EURI, and APMEA regions. You will own the rhythm of business for people-related mechanisms and drive data-informed decision making to strengthen our organization and enhance the employee experience.
In this role, you will demonstrate many of the Amazon Leadership Principles, including Ownership, Dive Deep, Earn Trust, Think Big, Deliver Results, Learn and Be Curious, Have Backbone; Disagree and Commit, and Invent and Simplify. You will integrate the Human Resources Mission to "build a workplace for Amazonians to invent on behalf of customers" by driving people initiatives that enable GDCO to attract, develop, and retain world-class talent while scaling to meet the demands of our rapidly growing business.
Key job responsibilities
- Strategic Partnership & Stakeholder Management
- Own, manage, and drive the relationship and deliverables with GDCO business and PXT stakeholders around people initiatives and strategic projects.
- Serve as a trusted advisor to senior leadership on organizational health, talent strategy, and people-related business decisions.
- Build and maintain strong partnerships across global and regional teams to ensure alignment and execution excellence.
- Rhythm of Business Leadership
- Lead and facilitate critical HRD rhythm of business mechanisms including 2x2s, People MBR (Monthly Business Reviews), Goal Reviews, and Team Summits.
- Design and optimize meeting cadences to drive accountability, transparency, and strategic decision-making.
- Ensure consistent communication and alignment across all organizational levels.
- Talent Management & Organizational Development
- Own talent inspection rhythms, including Q1/Q3 talent reviews globally, ensuring robust succession planning and development strategies.
- Drive initiatives to strengthen organizational effectiveness, including job family reviews, span of control optimization, and organizational design improvements.
- Partner with leadership to identify high-potential talent and create development pathways.
- Data-Driven Insights & Reporting
- Dive deep into reporting and inspection leveraging employee sentiment data, organizational health metrics, and other relevant PXT reports and anecdotal data.
- Drive prioritization of people initiatives by working backwards from defined outcomes and business objectives.
- Create compelling narratives from data to influence leadership decisions and resource allocation.
- Strategic Project Delivery
- Work across global and regional teams to initiate and drive delivery of key strategic projects as they evolve.
- Lead global change management initiatives.
- Ensure change initiatives are executed with empathy, transparency, and minimal disruption to business operations.
- Global Standardization & Harmonization
- Serve as a conduit role standardizing processes and programs across regionally dispersed organizations (EURI, APMEA, AMER).
- Drive consistency in people practices while respecting regional nuances, such as On-Call Pay structures, benefits programs, and compliance requirements.
- Identify opportunities to scale best practices and eliminate redundancies across regions.
- Program Innovation & Continuous Improvement
- Identify gaps in current people programs and develop scalable solutions to address organizational needs.
- Research and recommend new tools, methodologies, and approaches to enhance program effectiveness.
- Build out program milestones and supporting documentation to set internal and external stakeholders up for success.
Basic Qualifications
- Experience as an HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or in HR program roles.
- Experience leading cross-functional projects and managing large, complicated programs.
- Experience delivering against a large organization's long-term strategy and goals.
- Experience analyzing data to drive decisions.
- Experience communicating and presenting to senior leadership.
- Bachelor's degree or equivalent in Human Resources Management, Business Administration, or a related field.
Preferred Qualifications
- Master's degree or above in Human Resources Management, Business Administration or a related field.
- Experience in talent management, organizational network analysis, and organizational design and development.
- Experience working in a matrixed environment, influencing strategy and achieving goals by working across the organization.
- Experience analyzing HR metrics and using data insights to drive business decisions.
- Experience leading and transforming highly effective organizations.
- Experience building scalable programs and repeatable scalable processes, leveraging various tools and methods to create scale and efficiency.
- Experience in technology or infrastructure operations environments.
- Demonstrated to work strategically while diving deep to ensure high-quality execution.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Principal Pm Business Ops in England employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Pm Business Ops in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amazon, especially in the Global Data Center Operations team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into Amazon's Leadership Principles. Think of examples from your past experiences that showcase how you've embodied these principles. This will help you stand out as a candidate who truly gets the company culture.
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used data to inform decisions in previous roles. This aligns perfectly with the role's focus on driving data-informed decision-making.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Principal Pm Business Ops in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Principal PM Business Ops role. Highlight your relevant experience in HR and project management, and don’t forget to showcase how you embody Amazon's Leadership Principles!
Showcase Your Data Skills: Since this role involves a lot of data-driven decision making, be sure to include examples of how you've used data to influence outcomes in your previous roles. We love seeing candidates who can dive deep into metrics!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so let your passion for the role come across in your writing!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Amazon
✨Know Your Amazon Leadership Principles
Familiarise yourself with Amazon's Leadership Principles, as they are crucial to the company's culture. Be ready to provide examples from your past experiences that demonstrate how you've embodied these principles, especially Ownership, Dive Deep, and Deliver Results.
✨Showcase Your Data-Driven Mindset
Since this role involves driving data-informed decision-making, prepare to discuss how you've used data in previous roles. Bring specific examples of how you analysed metrics to influence decisions or improve processes, and be ready to dive deep into those insights.
✨Prepare for Stakeholder Management Scenarios
Think about your experience in managing relationships with various stakeholders. Prepare to discuss specific instances where you successfully navigated complex stakeholder dynamics, ensuring alignment and execution excellence across teams.
✨Demonstrate Your Change Management Skills
Change management is key in this role, so be prepared to talk about your experience leading change initiatives. Share examples of how you executed changes with empathy and transparency, and how you minimised disruption while achieving desired outcomes.
