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- Tasks: Join a dynamic team to maintain AWS data centre operations and ensure top-notch service delivery.
- Company: AWS is the leading cloud platform, known for innovation and reliability in technology.
- Benefits: Enjoy flexible scheduling, mentorship opportunities, and a supportive work-life balance.
- Why this job: Be part of an inclusive culture that values bold ideas and diverse experiences.
- Qualifications: A degree and some experience in electrical or mechanical systems are required; bilingual skills are a plus.
- Other info: We encourage all backgrounds to apply, even if you don't meet every qualification.
The predicted salary is between 30000 - 42000 £ per year.
Engineering Operations Technician (EOT), DCEO
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Engineering Operations Technician (EOT) Team plays a vital role in Amazon Web Services (AWS) Infrastructure Operations organization, supporting the rapid growth of our business and customers 24/7 in Cloud services data centers. As part of the Data Center Engineering Operations (DCEO) organization, this position reports to the DCEO Manager.
We are looking for a highly self-motivated and self-managed individual interested in learning about and managing AWS operations within critical facilities owned and operated by Colocation Providers. The Colocation provider is a third-party data center facility partner who provides the physical infrastructure, space, power, and cooling systems for AWS servers. Candidate with less experience will be trained to manage critical facility operations within colocation provider environments.
The EOT is responsible for coordinating with the Colocation Provider in operating and maintaining their critical electrical and mechanical (E&M) equipment to ensure highest availability for our Cloud services. The E&M equipment includes, but is not limited to, stand-by diesel generators, HV/LV switchgear, UPS’s, Batteries, PDU’s, chillers, cooling towers, pumps, motors, CRAHs, PLC Controls Building Monitoring Systems and fire suppression systems. Additionally, the EOT serves as a front-line technical support responders for E&M facilities across multiple sites, and manage rack power-up and rack-down events for their own data center.
Key job responsibilities
• Maintain 24/7 operations coverage with flexible scheduling, including predefined12-hour rotating shifts and on-call responsibilities.
• Coordinate with Colocation providers, contractors and internal teams for daily operations and routine maintenance monitoring of critical E&M facilities.
• Participate in emergency drills and support emergency facility event response according to established protocols.
• Act as first responder for all critical E&M equipment and rack down event alarm response, ensuring timely escalation for equipment/facilities-related issues within established protocols and service level agreements (SLAs).
• Facilitate equipment rack power up installations with Colocation providers by conducting assessments for rack space, power, and cooling requirements in data centers.
• Regularly maintain critical facility safety and security standards in AWS areas.
• Execute small-to-medium impacting projects from inception stage to completion stage to enhance data center operations.
• Utilize of AWS administrative tools for maintenance change management, incident management ticketing follow up, and asset management.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
– Bachelor\’s degree
– 1+ years of electrical or mechanical experience
– Basic knowledge of either electrical or mechanical systems.
– Intermediate level of bilingual verbal and written communication skills (English and Chinese).
PREFERRED QUALIFICATIONS
– 1+ years of data center engineering experience
– Knowledge of mechanical systems (Mechanical, HVAC systems, Controls)
– Knowledge of key electrical competencies and theory
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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Engineering Operations Technician (EOT), DCEO employer: Amazon
Contact Detail:
Amazon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Operations Technician (EOT), DCEO
✨Tip Number 1
Familiarise yourself with AWS's core values and mission. Understanding how AWS operates and what they prioritise will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of AWS, especially those in similar roles. They can provide insights into the interview process and the day-to-day responsibilities of an Engineering Operations Technician, which can be invaluable.
✨Tip Number 3
Prepare to discuss specific technical scenarios related to electrical and mechanical systems. Being able to demonstrate your problem-solving skills in real-world situations will set you apart from other candidates.
✨Tip Number 4
Showcase your flexibility and willingness to work in a 24/7 environment. Highlight any previous experience you have with shift work or emergency response situations, as this is crucial for the role.
We think you need these skills to ace Engineering Operations Technician (EOT), DCEO
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Engineering Operations Technician position. Understand the key responsibilities and required qualifications, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience you have in electrical or mechanical systems, especially if it relates to data centre operations. Use specific examples to demonstrate your skills and knowledge.
Showcase Communication Skills: Since the role requires bilingual communication skills, ensure that you highlight your proficiency in both English and Chinese. Provide examples of how you've effectively communicated in previous roles, particularly in technical environments.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of AWS. Mention your enthusiasm for working in a diverse team and your commitment to safety and security standards, as these are important aspects of the company.
How to prepare for a job interview at Amazon
✨Understand the Role
Make sure you have a solid grasp of what an Engineering Operations Technician does. Familiarise yourself with the responsibilities outlined in the job description, especially around critical electrical and mechanical equipment. This will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Relevant Experience
Prepare to discuss any previous experience you have with electrical or mechanical systems, even if it's from academic projects or internships. Highlight specific examples where you successfully managed or supported operations, as this will show your capability to handle the responsibilities of the position.
✨Emphasise Team Collaboration
Since the role involves working with diverse teams, be ready to talk about your experiences collaborating with others. Share examples of how you've worked effectively in a team setting, particularly in high-pressure situations or during emergency drills, as this aligns with the job's requirements.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the team's culture, ongoing projects, or opportunities for professional development. Asking questions shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
